Del Webb Reviews in Lakeland Winter Haven, FL

I fell like the finishing of home was rushed. Plumbing was not tightened. Glue on tile. Paint on glass. Grout on granite. Cabinets chipping. Lazy Susan not installed. Drawer rail not attached. Exterior paint peeling. To be fair I have not contacted warranty dept yet but will as soon as I get settled.

Make sure the repairs from Home Inspection have been completed before you sign, because they do not show up even if an appointment is made.

From the start meeting with the salesperson, Diane, to the completion with my field supervisor, Danny the process went smoothly. The house went up efficiently and surprisingly quickly. With al my upgrades, I was concerned something would be forgotten, NOTHING was! The house looks gorgeous.

Our sales consultant Elizabeth was absolutely amazing! She, in our opinion was the best thing in the whole home buying experience! Danny, our project manager has been a great help as well. It is clear that Pulte has some outstanding people on their team. The quality of the workmanship in the construction of our home has been quite impressive! Overall this home purchase has been an enjoyable time and we are very happy in choosing Del Webb Orlando.

Danny, our field manager is perfect for his role. He has a great personality and obviously cares very much about the buying experience, the quality of the homes and he loves the residents. It just shows and he is great The Pulte Warranty department has been super reliable. Our service representative has been extremely helpful and responsive. Hanook has done everything feasible to get minor repairs made to our home. He has don’t this in a way that demonstrates professionalism, efficiency and caring for the customers. The only weak link in the process seems to be Synergy. They have been slow to respond to repairs that have been needed after we moved in and somewhat rude on the phone. There was one day we stayed home for their appointment and they did not show up. They mainly seem interested in selling to us and that is disappointing. Why would we consider buying more from them when wiring wasn’t completed and they seemed none to eager to make repairs? This is disappointing. The only bright spot has been the young man who finally did come out to make the repaired. He was friendly, efficient and helpful. ... More

Finish work lacks attention to detail. Caulking was messy and missing in places. We were missing a door knob. Kitchen drawer hardware was of very poor quality. Drawers very wobbly. We are trying to get these addressed.

Amazing

We have recently moved into our new home and we still have smiles on our faces. For the most part we are very happy with the house. There are things that of course could have been improved on, but overall, I would give the entire experience a B+ rating for satisfaction. We love the community, and would recommend it to anyone looking for a friendly easy living community, where there is always something going on.

The houses are good but there are many things not finished well inside the house, and although they have people to solve the situation, they are late to solve or do nothing.

This was the first time my husband and I had built a house from scratch and Del Webb couldn’t have been more helpful. From the initial application process through the actual construction of the house and finally settlement they were always there for us making the whole experience easy and enjoyable.

We are very happy with our Del Webb home. It was built in a timely fashion and there were numerous options and upgrades. The quality and standard is excellent. We found on our trips to check on the building of our home at different stages that there was a pride in workmanship. The building site was tidy. There was an obvious communication and respect between the managers and tradesmen as any hiccups were quickly addressed and rectified. We are very pleased with our new home and would thoroughly recommend Pulte and Del Webb.

I must say, upfront, that Pulte's Warranty Department is very responsive to homeowners' issues. Acknowledgment is almost immediate and action for remediation is advised with a defined time period. Hanook Haroon is my Customer Care Manager. One could not ask for a more caring person. He is not a long distance manager - he visits my home, reviews the most minute of issues, makes suggestions for resolutions, contacts the contractor where necessary and follows up regarding satisfactory completion. My discomfort is with the On-Site management. New homes are going up all around us. That comes with the attendant swarm of workers and their vehicles, the noise, the dumpsters piled high with debris, and the facilities for the workers. Whilst I have no choice and must accept all the above, it is disheartening that there seems to be a lack of consideration for the comfort of the contiguous homeowners and their property. And it does not take much. It would make a difference if debris is cleared more frequently, if worker' facilities are not used to FRAME existing occupied homes and said facilities are cleaned regularly. One would think that safety precautions would be taken if a hurricane is approaching. No! Dumpsters are left piled high with construction debris for nearly a week while the site is shut down. In conclusion: I am satisfied with the away management and with the structure handed over. I am happy that the Warranty Department is so supportive. However, I am filled with dread that I will have to endure months (maybe upwards of a year) with the seemingly nonchalant, do-not-care attitude of the On-Site Management. ... More

We've built several new homes & the quality at Del Webb Homes is not top notch but it's decent. We were really disappointed that since we live the majority of our time out of state & this is a "2nd home" , our 1st water bill was horrendous due to the sprinklers being on a cycle of EVERY DAY 3X A Day before we were able to get them changed!!! Check everything out immediately!!

In purchasing my new house in Del Webb Orlando, I requested a delay in closing of approximately 10-15 days. Since this delay would take the closing out of the second financial quarter and into the third Del Webb said no. I was threatened with cancellation of my contract and loss of my deposit. I managed to close at the end of the second quarter. I was then informed that they may have to drive some equipment across my property to install a pool at the house next to mine. I said no. I informed Del Webb via email that I did not want them crossing my property with any kind of equipment to install a pool. They then said they would use narrower equipment and go between the houses to do the pool. During the construction of this pool my property was trespassed on and approximately 50-100 square feet of my new lawn was destroyed (it still has not been repaired or replaced and this was approximately one month ago). Then, during some interior work on this new house the workmen plugged some of their electrical equipment into my outdoor electrical outlet, stealing my electricity. Now about my house, I feel the painters were very sloppy, paint drops on the floor, poorly cleaned up paint errors on the floor and tile. The spacklefinish around some windows is very poor at best. The drain in my master bath shower is so slow that it is next to impossible to use the shower. I was away for approximately 3-4 weeks and I left a list of what I wanted corrected with the project manager on my house, there was complete access to my house during this time. When I returned nothing from my list had been taken care of but someone had accessed my house: The front coach lights were left on, the door from the garage was left unlocked, the main hall lights were left on, the drop zone light was on, the laundry room light was on, the kitchen lights were on, the kitchen island lights were on, the gathering room lights were on the light to the master bed room was on and the hall light to the 2nd and 3rd bedroom was on. The day I returned was the day that the project manager started to try to get things fixed. From now on all access to my home will only happen when I am present. ... More

Tom our project manager kept us informed every step of the way. Great home buying eaperiance

Painters were extremely sloppy - there is paint dripped everywhere! There is also grout on the tile floors which is very difficult to remove. The quality of the paint isn't great - they will not let you buy your own paint for them to use.

Everyone is very pleasant and helpful

We were pleased with Pulte Homes especially Tom D but very displeased with our Del Webb Agent, Diane A. We had very little interaction with her- she did not return calls and complained a lot about her personal life and how busy she was at work. Once she knew we wanted the house, she became invisible. She did not help us through any of the process including things that could have been done prior to closing on the house. We had friends here last week who were interested in Del Webb too. We told them DO NOT deal with Diane A.

Due to turn over with Pulte homes I did not meet with my construction rep until the house was about 3 to 4 weeks from Dry Wall. In fact he told me that he was leaving the company in two weeks. I felt that he had a bad I really don't care attitude. Thankfully his replacement made up for all the negative experiences I had. Danny made it right and was very responsive to my concerns. In the end I was very happy.

The quality is excellent. Fixing any items that could go wrong after move in is so easy and quick.

The house is beautiful but the annoying little problems were not seen to in a timely fashion

In the sales office the process is presented as easy and fast. The closing date had to be changed twice do to lack of cooperation between my bank and Pulte's multi-business agencies. Unless you have a really good reason to use an outside lender, it may be best to just use Pulte Mortgage. Will probably save you time if not money. After living in the home for a few months, the minor faults begin to show. We bought a home that was already completed where the builder decided which extras to install (or leave out. The floor tiles are not easy to clean because of the deep grout. We did not want rugs in the bedrooms. The countertops are not smooth, so they feel dirty when you run your hand across them. There are no handles on the doors or drawers in kitchen and bath. The landscaping is also not to our taste. I would advise that you as buyer make those decisions and get what you really want. The responsiveness to issues that we emailed has been less than fast. The HOA rules were given to me on a CD which wouldn't open to view. I requested a paper copy but did not receive one until after closing. Definitely make sure you know all about that before you buy. You may not like some of the limitations. Still I'm satisfied with the house overall. Love the amenities, the friendliness of the fellow residents, and the helpfulness of the DWO staff at the clubhouse. ... More