Del Webb Reviews in Naples, FL

Working with our construction manager Loren was outstanding

I am a retired home builder and the experience with Del Webb was excellent

Del Webb employees, through the entire home building process and before, were always available to take our calls and answer our questions. Throughout the entire design process our opinion is what mattered most! Exceeding customer expectations is the primary goal with the Del Webb team and they achieved their goal!

Does not get any better than this.

Good quality all around

We were very impressed with Del Webb/Naples from our first visit, and now in our first month of new home ownership, we are very satisfied and happy with our new home. Every step of the process, from initial visit, to sales discussion, purchasing, watching the construction develop, to closing, to orientation and moving in was very positive. We can't say enough about the people in Del Webb and Pulte we met during the process. They were all terrific! Del Webb/Naples builds a very good home at a very good price, and they have created a very nice place to live here in SW Florida.

So far so good,our move-in has gone very well and any small issues have been taken care of promptly

Excellent communication throughout the process. Great attention paid to quality of the home. Professional and dedicated team with excellent customer service. Always felt valued as a customer

From beginning (starting with the sales person Al) to end (finishing with the construction supervisors, Oscar & Tommy) it was a good hassle free experience. The most important question is, based on my experience, would I do it again? The answer is a resounding "YES".

I must praise everyone we dealt with along the whole process. Beginning with Bill Olex, the salesman who helped us choose the right option for us. Then the Pulte mortgage staff were incredible. Very efficient, patient, friendly and professional from filing, approval to closing. The site manager Tommy was such a pleasure to deal with. He explained every step so we could understand, kept us updated, stuck to the schedule (in fact ahead of schedule) to the every end. I must state that building this home was not a nightmare like the stories you hear. It was exciting, informative and actually FUN! I am so satisfied with the workmanship and materials used. Thank you Pulte. ... More

You can trust Del Webb.

No major issues to date

Sales were exceptional, as should be expected. Sales is still extremely helpful. Construction manager great and very personable, beyond knowledgeable and a quick thinker to correct issues. Still developing relationship with warranty department but it seems they are more of a go between with sub contractor where I still need to be involved. Work in progress.

The home buying experience was easy with Del Webb. The sales person, Holly, kept you informed along the way. It was nice to know the progress and see pictures. Del Webb builds a quality product and the community is great with all the amenities. The only not great thing is I feel I paid a little more thank I should of for the villa.

The Welcome Center was very helpful.

The experience was a good on.

Pulte is a great home builder and company. They make the purchase experience extremely easy.

Be prepared to wait longer than anticipated for the construction to be completed. But the long wait pays off, once settled in a well constructed building with good materials. Only two suggestions for the design of the “Mystic”! 1) The door swinging open to the separate water closet in the master bathroom takes up all the limited space in that room, leaving no wall left for placing a simple cabinet! Instead a pocket door would help opening up the room. 2) Add 2 (3) feet depth to the MBR closet (extending towards the garage). Although we cherish the 3 car garage, I believe there is still plenty of room left to fit 3 cars in the remaining area. ... More

Issues are not easy to solve as the construction manager doesn’t transmit issues not solved to customer service After closing customer service is polite but not work in a timely manner But the house is great and perfect for our needs

Recently we decided to leave cold winters behind and started looking for a place to winter in southwest Florida. We came across Del Webb Naples and setup a time to tour the models. We met with Bill and he showed us several models. After thinking it over, we came back, chose our model and appropriate options, signed the contract and we were on our way! The build process took just over a year, but Bill kept us up-to-date with almost weekly progress pictures. We made one trip to Florida for a pre-drywall walkthrough, and soon it was time to close! Everything was just as we had requested and we received a quick response to the punch list of minor items we created in the first few weeks of SWFL living. We are so glad that we chose to build this home and know we will be happy here for years! The team at Del Webb Naples made everything easy and we would definitely recommend them to others. ... More

Transparency, Transparency, Transparency. DelWebb included us in every stage of the construction and wanted us to see the workmanship and materials used. They explained the hows, the whys and our construction manager David answered every question without hesitation or delay. I referred two family members to DelWebb and they purchased as well. Our salesman Bill is a tremendous asset to the company. Very knowledgeable and always willing to help.

We had a great experience with Sales Rep (Bill) who was always engaged with us and kept us updated as to the progress of our home. Our Construction Manager (Cody) was fantastic after the previous Construction Manager had personal issues and dropped the ball several times leading to our home falling behind by 7 weeks. Cody did absolutely everything he possibly could to bring us as close to being on schedule as possible. Overall, Cody was phenomenal in getting us closed. Of course there are always minor issues post-closing and we're working with the Pulte team to resolve them. One item to note is that whoever does the final cleaning on the homes should be replaced since we had stained/dirty grout lines/tiles after the final cleaning. Again, Pulte is working to resolve this problem, but it should never have been a problem. Compared to the many builders that I've worked with as a mortgage lender, Pulte is outstanding when it comes to building a high quality home. ... More

We love our house! Great quality, very fair price and we love being a part of the Del Webb community. The amenities are great. Our only frustration, was the way our realtor dealt with us every time there was an issue to work through (and we knew buying a new home was going to be some issues to work through). When problems/challenges came up, rather than try to explain things or walk through the options with us, we were basically told to take it or leave it. THREE separate times the option given to us was accept this or walk away and lose your 10% down payment. My spouse and I were both in sales. Take it or leave it is not a great way to do business. Again, love the house, love the neighborhood, loved the builder and loved our construction manager. The realtor, not so much. ... More

The entire experience was essentially virtual, from west Africa to Florida. Despite communication challenges the process moved along smoothly, albeit with with some “delays”. Note: my only “negative” has been the inability to evaluate our Construction Manager since I never received a link to do so. Please take note that for all intents and purposes, I would rate the experience with David G a solid “10” across the board, and nothing less. Please let me know if any further clarifications are needed.

As expected in every respect.