Del Webb Reviews in Ocala, FL

Overall good experience. However, now a month and a half latter still have unresolved issues.

We were impressed with our sales representative, Darren McGuinness. He is very knowledgeable, patient, and willing to help even when it is not his job. We also were very satisfied with our construction manager, Jacob. He kept us up to date, answered all our questions. Did a good inspection of the finished house prior to closing.

Pulte plans had a lot to be desired, I would like to see they give choice to buyers without requiring them to pay for a package when they only wanted to pay extra for one item. This is not good customer service

They did a good job on my house. The only thing I really didn't like was the landscaping. I wish they'd had a way to upgrade the landscaping from the get go, but instead you have to go after market and make due with plants you probably don't want. There are a few other little things that were inconvenient, but they are not a custom home builder, so you gotta go with the flow. The good part is, they don't charge like a custom home builder either so ...

We are still waiting for the refrigerator that was part of a package. It was promised to be delivered by February 22nd, or by the end of February at the latest. We are still waiting and have had no updates for several weeks. Our rear door to the lanai is again showing gaps after at least two attempts to simply adjust it. It appears the door frame is warped and simple fixes aren't working. Other than these issues other punch list items were addressed. General workmanship appears good for homes built on a fairly fast timeline. The community is very nice and we're looking forward to being able to get involved in many of the activities once things open up more. ... More

My field manager was fantastic until she quit abruptly on the day of walk through and left me hanging. Due to holidays another field manager was not assigned for 2 weeks. Since it was the holiday the warranty office was short staffed. The issues and repairs that should have been taken care of before closing was not handled for over 30+ days. Stone Creek has beautiful landscaping every where except the Nottingham retention area where my home backs up to a muddy retention area. Yes I knew I was buying on a retention area, but I was assured they would do a better job at the beatification of the area. Its a muddy mess that has garbage flying around. I watched 3 men from the lawn company sit out there for hours and never bothered to pick up one piece of garbage. My salesman was good, the field manager was awesome until she quit, the follow up was ok, the title company needs help with communication of trusts, the insurance company is very slow to follow up with obtaining a policy, the quality of construction for the value is phenomenal. The neighbors are fantastic! You asked for a review... this was my experience. ... More

I enjoyed working with the sales department. Working with the field managers can be trying as they like telling and not listening.

Must realize builder putting up homes pretty fast.Some sub contractors not real experienced.Warranty however helps resolve issues. I was not happy with Pulte financing initially however it was resolved. Person i worked with not knowledgeable not explained all aspects of financing. I found out on my own. Field manager/warranty manager great.Had contact and able to see it being constructed.

Good selection of models. Good communication from purchase through warranty work. Jacob was very good at keeping us updated with information and photos. He was accomodating to our requests to visit with some after market vendors prior to closing. Angie checked in out us and our progress. Nikki was so very helpful and patient on our selection day. Getting options in advance was very helpful. Your new selections available in January were what helped make our decision. We wanted the space but not a second floor. The issues we have found after closing so far has been fixed to our satisfaction and in a very timely manner. Some of these things should have been correct the first time around , but Debbie has been very responsive in getting things made right. ... More

Good value.

Nothing significant, other than the home seems to be well constructed with quality appliances. However, there are some annoying oversights, design flaws, and minor workmanship glitches that prevented me from assigning a 5 star rating for quality and value.

Overall, we are happy with our house. The purchase went smoothly, our salesperson, Angelia, was extremely helpful. Nikki was a great help with picking out our interior options. Our field manager, Josh, kept us calm during the building process and was great during the walk throughs. We had a few minor issues, but all were addressed quickly and to our satisfaction. We had looked at many other communities and builders before deciding to buy here. We feel that our house is a good value.

Darren our salesman was awesome

We like our new home. Communication was good during the construction process since we were living out of town. Couple of minor issues but they were addressed quickly.

My overall experience with Del Webb was smooth. Darren from Sales was helpful, courteous, responsive and professional. Delivery of my home was on schedule as projected. Closing process was smooth though my closing statement needed adjustment for a missed down payment. Minor defect was spot on my quartz island countertop at pre closing inspection. The whole countertop was replaced in the morning on the closing day. A number of carpentry items (such as nails punching out from side) have to go through the warranty process. We would hope better quality control can be done by Del Webb instead of having customers to find out at inspection or after move in. ... More

I was lucky enough to have the best building manager you can hope for. Heather is truly the gold standard!! Fortunate again to have a very hard working, sales agent, Allen, that cares and will always follow through.

Design center did very nice job adding about $30K in upgrades. No comfort height toilets a big miss, it’s a retirement community, costs almost nothing to add them. Space and storage in this house is bell designed.

I love my home, but with new construction right next to me my grass has been killed, my new refrigerator has not worked properly since day 1. I have several paint and other spots on my flooring. I couldn't register my appliances correctly because of incorrect paperwork left in the home. Issues pointed out on walk through were not all corrected and for the price of the home, everything should have been perfect.

Our contractor and community service guy were great but following through with things isn’t their strong point. It seems once the build is over they have so many others to build that new buyers don’t get the attention they deserve. Still waiting to hear about 4 problems. Two quit big and although they came to check it out promised follow through Have yet to be done.

Everything was going great until we needed warranty service. We had a cracked master BR door. It was a comedy of errors. Many days we waited for a service call. It they showed up it was with a damaged door, doors that didn’t fit & several visits to finally get the door fit, painted & installed. Very disappointing considering we love everything else about Stone Creek.

Very impressed well done everyone Regards Dennis

When thinking about buying here one of the things was i would not know anyone here. The sales guy told me that at orientation someone be assigned like a type of ambassador. That didn't happen. The building manager was fine. He told me to wait to bring up the issues i found around the home because the warranty folks would not want to fix it more than once. When the warranty folks came by there were a couple of issues I brought up told me they would have things fixed. NEVER happened. I understand my home was probably in less than 60 days and things get over like. Now I just put painters tape by the issues and I know that it will get fixed. Besides all that I love my home. I am disappointed in the lack of communication. ... More

It has been almost 2 months since move in. We have 19 items on our warranty to be fixed items. One electrical issue that took 2 weeks to get a response. One security issue that took 3 weeks to fix. We were told how great the Pulte inspections were - not sure about that!

Warranty department is not really helping me with some issues.

Generally OK. Moving in over Christmas seems to have gotten some of our small issues with “partners” lost in the shuffle. Took a month to get sprinkler system working. Still haven’t heard from security system people (6 weeks and counting). Still have a cracked concrete issue.