Del Webb Reviews in Orlando, FL

I like many found that the home was not complete on closing. I struggled to even get sombody to respond. I was promissed all would be fixed. Nothing was fixed, infact after I moved in I found many more major faults. Master bedroom had no electrics for a week. They found dangerous wiring fault. No hot water, infact no water came out of hot faucet. No internet, they forgot to order it to be connected and then found out no underground conduit was installed to wire the system in. This system comes with the house price and HOA. As we have no cell phone tower internet is important. WE WERE LEFT IN A DANGEROUS POSSITION AS WE HAD NO CONTACT WITH THE OUTSIDE WORLD UNLESS WE DRIVE TO A CELL PHONE RECEPTION AREA 4 MILES AWAY. The landscape was half finished, the sod badly laid is mostly dead, no idea when or if that wil be sorted. Sliding doors hard to open, my wife cannot open them, badly installed and damaged, the framing has a 1/2 inch bow in the vertical. Floor tiles have many not fixed to floor correctly so are loose. Walls out of vertical by 3/4 of an inch in various places. Walls bowed buy up to an inch in varios places. Most interior doors stick shut at top or bottom or both, This is because the fromes the doors are in are badly fitted and bent. Damaged vanity unit in master bathroom. Bad stucco on most of outside . Block driveway has suncken for the third time. I can go on but this is just an example of the disgusting quality of home I was sold. I closed on 13 September 2022 it is now November and nothing realy sorted. Still they have my money so who cares, So be warned . ... More

The buying experience, mortgage application, and closing went smoothly . However, at the preliminary walk through there were several things that were supposed to be resolved that were promised would be done at the final walk through that were not. Here it is 6 weeks since closing and only 2 items have been resolved and we are finding more including electrical issues. I feel as if Pulte was sold "factory seconds". I have found that the vanity cabinet was installed damaged. Two of the three mirrors are damaged. A roof vent was apparently damaged causing a leak in the range hood. (That was one of two items that have been repaired. Twelve still remain of the original.) An outdoor lantern was installed without glass. A sliding closet door does not fit and was poorly installed. These are just examples of "factory seconds". I am still trying to get adhesives off my $40,000+ tile floor that was supposedly "acid washed".Our house was supposed to be a "quick move in" for May but we didn't close until September. We understand that there were supply chain issues. We own a Pulte home in NJ that was perfect and pristine when we moved in. It was THE reason we went with Pulte. We expected even more from Del Webb. I'm sorry to say that our Florida "dream house" has not lived up to expectations. ... More

The security and lighting in the community is excellent. The personnel at the clubhouse working in restaurant/bar area are very personable. Alot of great activities.

We moved in two days before Hurricane Ian. Construction was great! No issues as a result of the storm. Attention to detail was lacking. They knew we were not moving in until 30 days after closing. We had requested - at least a month before closing - that the wire shelving in the master closet and the pantry be taken down in order to allow California Closets (CC) to do the installs. This was two weeks before move-in. I arrived the day before CC installs and the shelving was still in place. The shelving were finally removed the morning of the CC installs. We had to clean the house the morning of move in. The dryer was not hooked up until two weeks after move-in. The dishwasher still doesn't dry the dishes. Warranty coming in another week. ... More

I wish the builders and contractors would take a little more time to do things right the first time. It’s very frustrating when the owners move in and they have to log several work issues because things were done in a rush. There also needs to be more communication with the buyers. Final inspections should be done before the new owners move in. My new home was left with dirty floors from the contractors.

This was supposed to be our forever home that we built from a distance. Huge mistake. The workmanship is shoddy and Del Webb only cares about throwing up houses as fast as possible. We have built homes with other builders and none ever came near to the disappointment and headache that is a Del Webb home.

It was a great experience dealing with Del Webb in the whole process of purchasing my new home. Time frame to finish it was as expected, and all came out with all updates we requested.

Allowed to review work of trades prior to drywall to verify the solid joints of plumbing, electrical, vent, so if ever needed , you knew what’s behind the walls was good and firm and would not loosen up

Shane the Forman on our house - nice guy, doesn't demand quality workmanship. Hire a independent inspector. You cannot assume that contractor has your back. We have many warranty items. Don't close until home is perfect.

In general we are good with our home purchase. Several construction issues after closing have been solved in a relatively quickly manner. One important topic that drives our opinion's was the fact that one month after closing, the other homes in the community started to being discounted by the seller. This gave us an impression that the price was inflated before and the house does not have a strong value for the future.

Clay was a great property manager to work with. He has been responsive, pleasant, and professional.

Customer service is lacking in too many operational areas. Who is im charge, supervising operations??

Wrong closing date given, had to close a month later. Promised appliances were ether the wrong ones or not there at all. New sod was mostly dead when we closed and irrigation was not turned on. ALL initial issues were not addressed, had to continually check up on. Overall, house was delivered in a manner where they rushed the closing and not concerned in providing a quality delivered home

Buyer beware. Rushed into closing before house was ready. Taking forever to get issues addressed. Construction pushes off issues to warranty. Warranty team overloaded and unresponsive to certain problems.

All my transaction was clear and precise

Although there were bumps along the way our overall experience was very good. From our Salesperson Lisa, to Construction Manager Shane, the people we dealt with were good at their jobs and went above our expectations. After closing we have been pleased with the warranty service team in taking care of our needs.

The supervisors for Pulte homes did not handle the trades properly to insure the work was done properly. The home was barely ready for the closing date. We paid for an upgrade to the paint color anticipating it would be a better grade a paint, not true you can wipe it off the walls easily with a wet rag. Went to Sherwin Williams to get some touch up because of that and they would not sell us any because the painters use builders grade which is watered down paint (exact words from SW). Found out no insulation was placed in the attic and that had to be re-done. The house was not really construction cleaned for us to accept, but had no choice but to move in. Not a good experience but the construction of the house shell seems good. Also the Phoenix systems pre-wire job was awful we had to bring a contractor to fix their work, Pulte needs to look for someone else in regards to this trade ... More

When we selected our house, everything had been selected/upgraded by the builder, color of cabinets, flooring, appliances etc. The price of the upgrades were high for what we got. We are still waiting to have some issues resolved.

house was not finished at closing ,punch list was partially done and then moved to warranty......good luck :(

Closed the house on 5/18 with a list of unfinished items. Supervisor wrote the list. Today 6/12/22 no one came or return my messages. Very unhappy with the experience

We all know now that buying new construction in the middle of a supply shortage is difficult and nerve racking. With that said we are happy with finally being in our home but not at all happy with the amount of time it’s taken Pulte to address issues of repairs and warranty requests. We’ve been dealing with non working appliances, incorrect windows and patio door screens just to name a few. 30 days into living in the home we found some work to be below standards and feel they were simply overlooked to get us to close on the home.

Lots of surprise cost that are NOT included and NOT disclosed until you are in home. Once you close you will never hear from anyone. Warranty issues left for months...still waiting! Wrong info and no one will take responsibility. Original Sales Gal was great and then moved.....

Quality control definitely needs to be improved. I became the defacto project manager inspecting the house and identifying all of the issues needed to be corrected. I closed on the house even though the refrigerator needed to be replaced, the sink was defective, and the rear lawn was partially dead. Multiple instances of paint were left all over the floor (that were addressed prior to close). However, the kitchen shelves were not cleaned nor were the top of the windows. After previously building four homes, it was obvious to me that the entire construction staff rushes to get the job done without proper time, oversight and attention to quality. ... More

Home is well worth the wait!

For the closing date there were many things for correction in drywall, paint, change toilet top, pavers, cleaning of lanai with water pressure machine, landscaping pending for trees, etc. The construction manager Brian told me to finish all the list in the next days, but I am still waiting since may 12.. He didn’t answer the phone calls and messages left. I travel back to PR during June, I’ll be back in July.