Del Webb Reviews in Orlando, FL

I closed on my house on May 20, 2022. The process has been pretty bad considering the fact that I didn’t move in until June 15, because the house had not been completed, there’s still issues with my home that I’ve not been fulfilled the house was never clean, Their still issues with screens paint on the floor, and so on. I was promised that all of it would be completed it never did there’s issues with the patio door, the whole experience has been a very bad one, the folks at the HOA office, are very unpleasant, And that’s just for starters I can go on and on and on but what’s the point nothing is gonna get fixed you get the feeling it is what it is. ... More

Take your time since the process is long

However, after moving in, one quickly realizes that Pulte does not give the same level of craftmanship to the buyers' homes. The foundation, structure, and layout of their homes is wonderful. But, they are lacking with the finishing touches. The paint is awful; you can see white through it in many areas. If you try to wipe off a mark, you instantly expose the sheetrock. Additionally, the paint job (along with the grout and caulk) is sloppy. There are drips, runs, and missed areas throughout the home. It's just regretful that more effort wasn't given to the aesthetics of the home. A second coat of paint, neatly applied, would go along way in making buyers happy. There are additional things incorrect in my home, such as: receptacles that are upside-down and not working, missing grout and a door sweep, and uneven pavers. Again, it's the small details that would have made moving in to a brand new home much more pleasant. Afterall, who wants to move into a brand new home and have to request a dozen items to be repaired. With all that being said, I love my community and home. I just wish I could have moved right in and started enjoying the amenities, rather than correcting errors. ... More

The sales experience wasn’t the best. My original sales person was transferred to another community and I was assigned another person to oversee the details after I had signed my contract. There was a lot that slipped through the cracks. As a former design center consultant for another builder, I thought the Design Center prices were on the high side with little flexibility to change things on my spec home that I KNEW could be changed. Been there done that AND Pulte could have done better! And when the sales department rushed me to close way earlier than expected it became a fiasco. Too bad, because I really love this community and home. You probably shouldn’t sent me any more surveys because I have way too much insider information to be answering these type of questions. ... More

Excellent construction manager,Brian,and Warranty Manager,Jason. Minor issues in home,taken care of promptly. Couple of issues on block,response slow,but promise was given to rectify in reasonable time. Lived in home for one month. I will follow up in time.

Supplies were hard to come by during the pandemic and when they did arrive the building was rushed and corners cut. I’m still getting warranty work done after being here a month. Nobody knows what anybody else is doing and it is hard to get answers. Huge need to be more organized and on top of helping residents. Del Webb is only interested in selling as fast as possible. Yes my home is lovely and I’m glad to be here. Expect more issues than you imagined you would have.

DelWebb is a great community. Unfortunately we had a horrible experience with the build. There were so many major issues found after closing 1 month in and not complete. We've been told they are minor. (Not acceptable when we have dust and debris in our home.)Pulte dropped the ball when hiring sub par contractors or whoever they hire. Lesson learned.

This was the most exhausting and draining experience I have ever had buying a new home. The initial purchase process went very smooth with the sales person, the design center, the qualifying for the VA e loan and insurance process. Once construction was nearing the end, I attempted to assist the construction team in identifying what items needed attention because they were either, broken, ripped, excess concrete on the carport floor, mismatched paint everywhere, uneven doors, cement stuck to patio door frames, heavily scratched metal range hoods, sloppy paint finish, crooked light switches and receptacles, ceramic floor was left stained with grout and required an acid wash, most of the pavers in the lanai had paint residue on them, caulking on the baseboards throughout the house was less than desirable, two garage door panels were mismatched and when they were replaced, one was bent, so now waiting a new door panel be ordered, reinstalled and painted, kitchen cabinets had dings and scratches, nails sticking out inside a kitchen cabinet. I don't recommend that any veterans consider buying a home from this builder. Had I known I would have this experience, I would have kept my previous beautiful home by the lake. The only reason I considered a home here was because of the proximity to the VA Hospital for my recurring visits, I am 100% Permanently Disabled Veteran and it would help me with shorter trips and less pain. Shortly after closing, I went to the house and not even the key to the main door worked and I had to call the closing specialist to help me get access to the house and a locksmith had to be called to resolve the matter. Mounds of ants were waiting for me right at the entrance to the doorway and they were crawling straight into the garage as well. Both of the shower drains were clogged with grout that contractors appeared to have thrown down the drain when grouting the shower floors. A window in one of the bedrooms falls out when you raise it because the frame was not properly shimmed, the sink had a stain that could not be removed and had to be replaced, I had a filthy house delivered to me, so filthy that when I conducted a walk through and checked the toilet seat it had feces under it. So as soon as the major issues are repaired or corrected I'll probably be able to move in while I pay two mortgages. Repairs have picked up this week so we'll see (week 6 after closing) my second mortgage payment is just around the corner...... For now you be the judge.... ... More

We had 3 field managers in a span of 6 weeks. We did a walk through a week before closing and when we closed nothing had been done and the place was filthy. Also, after nearly two months since closing we are waiting for the any items from our punch list to be addressed.

If you are looking for a personal touch …this is not a custom builder. They have several properties being built at the same time so you are one of many waiting in line to have issues resolved

For the price of a Pulte home, and the current building quality does not match the price. The poor tiling, painting, and installation workmanship is not acceptable. The missing kitchen parts, appliances, incorrect tiling, etc that was not fixed before we were forced to close at year end does not reflect a superior builder. The current open items that do do have closure dates is totally unacceptable.

Buyer Beware!!! Very disappointed in whole process.

Dedicated team very helpful from beginning until closing. I will recommend Pulte to anyone of my friend.

Make sure everything is done before closing.

Sales and design teams were excellent and kept us up to date on progress of the build and access / options for supply issues due to Covid. Timeline was not changed. No delays.

Your phone service is the worst. God forbid I need medical help because there is no service here if I need to send a message or talk to a client I need to get in my car and drive. Failed calls are the norm. While you might say it nothing you can do then you should advertise the fact that this is at this time off the grid living with no cable as well. Worst experience ever

No flexibility in home design and choice of options. Rushes you and forces you to closing even though home is not completed to your satisfaction.

Salesman was awesome. Enjoyed the experience. Very helpful. Always available to address my questions. Once I closed and moved in, I have found only a few issues in the build related to quality of installations. However, I am working with PulteDelWebb warranty manager to quickly get these issues resolved.

We love our new house and the entire experience was great. Our sales rep was terrific. She helped us understand what to expect and guided us through our choices. Everyone we dealt with was direct and honest with us, and other than some delays, which we pretty much expected from the start, it was a real pleasure working with this company.

Don't trust when they say issues will be addressed. They are not, in addition they work to distract you and keep you from uncovering the issues.

Thanks to an outstanding team of professionals that Del Webb / Pulte have assembled at the Sunbridge, Florida community I have had an excellent experience from start to finish. I am very happy to now be moved into my new home in this very special community.

Eagerness to close the sale, but lack of attention to the completion of the product.

The details were I would receive weekly updates on the construction of my home. In the 1yr it took to build my home 52 weeks I received 9 updates. And i received 9 updates because it was me who contacted the project manager via text or e mail got an update. And know 2 months after closing I still have difficulty connecting with project managers or supervisors on specifics that need correction. Totally unacceptable

Very poor workmanship and site over view. Quality is lacking. Very little communication.

So many issues with this build it was a total overall terrible experience. Construction quality was way below our expectations for a Del web product. Familiar with Del Web construction in the northeast. No comparison. Their was problems with every aspect of the home from windows, cabinetry, flooring, counter tops, appliances, framing, the list goes on and on. Project management was terrible. The only thing that saved this house in the end was the arrival of new project managers Shan and Clay. They really had to clean up a mess. Thanks for their help. Still trying to correct some unresolved problems since closing. Not having a lot of luck. In closing, customer service or upper management never reached out to us during this build. So upset at various points, we had to contact them. One of the worst experiences of our life. Feel sorry for future customers in this overpriced market. ... More