Del Webb Reviews in Sarasota Bradenton, FL

Overall the experience was pretty good. There was no communication of the hand off of outstanding items from the Project Manager to the Customer Care Center resulting in a 3 week period where nothing was done. Once I learned the Customer Care Center was the point of contact and found out who my contact person was, everything was completed quickly (Thanks Jodi). The Customer Care Center has been excellent to work with and get things done.

Covid was not your friend if you were building a house. The 18 month process was indeed long and at times frustrating, not to mention the historic price increase in such as short period of time. However, our Del Webb sales person and construction manager kept in touch with us on a regular basis with updates on progress and provided pictures. Material and worker availability affected the entire country, so we understood. After finally moving in, we love the house and found very few minor issues that were handled immediately. We've only been in a month, but love the house and community. Best decision we ever made! ... More

Our sales agent, Kristin was helpful thorough and very responsive

The process was very well organized. Sometimes I felt under pressure to do things and make decisions more quickly than I would have liked. I hope we made the right decisions. Selection of options / extras / style / colors was an especially stressful process. On the other hand I understand that Del Webb had to nail down the specs to build.

We were overall satisfied with the purchase process. However, after signing the purchase agreement, we were pressured by the builder to close substantially earlier. Then, as we got close to the new close date, the builder let us know they wouldn’t have construction completed on time. We ended up with only two days between the final walk-through and the new closing date. This didn’t allow enough time for walk-through issues to be fixed. Now that we’ve closed, the builder has been somewhat slow in addressing these issue but they are getting done.

Overall we are happy with our new house… that said the construction part went really well but the finish work, painting , tile work etc. was on the sloppy side.Things that should have been done before closing were not done or not checked by the builder..two months later still no hurricane screens.

We had a good experience with Frank, our Field Manager. However, processes and product switches were not good customer service. Our appliances were switched from original, no smart lock as advertised, and no impact windows as advertised. The window issue supposedly was due to supply constraints, however, houses built before and after ours did get impact resistant windows. The price of our house was never adjusted. Very unsatisfied. Also, moving here from Del Webb Orlando, we were familiar with the logical placement of the HVAC equipment on the outside of the house, on the center of the side. Here, a very poor decision was made to place that equipment on the rear of the side. As a result, our neighbors compressor sits just outside our lanai making a lot of noise and not conducive to enjoying the lanai. Very unsatisfied. ... More

The Del Webb people are friendly but it is difficult to get minor issues and repairs done in a timely manner.

For the most part the home is good, like any new construction build there are issues to resolve. The builder puts in a very good effort to resolve any and all issues. The value (price to product) is average but to be expected in these escalating cost times. Final feedback cannot be given until ALL issues are resolved as there are still one or two issues unresolved nearly 2 months after closing. I do have confidence however they will not let them go unchecked.

All in all a positive experience. Disappointed that we were not provided hurricane impact windows. Closed with two broken windows - repair person came but did not fix bathroom window based upon anticipated rain but has not yet rescheduled. Other window in flex room requires our shutters to be removed first.

Our project manager Max was the best part of our experience. We had issues when we first moved in and Max and the warranty department have been great. I think some of the subcontractors work was done poorly, maybe rethink who you use. I would have rather waited a month more to move in if the finisIhed product was done better. We still after a month have some issues that need to be resolved and I am sure that before the year is done we will have more. I would like to have another chance to write a review after our year walk through.

We were kept informed the entire time. Final walk through did feel a bit rushed and found numerous items after move in that will have to address at 1 year. Being remote it was still great to see progress being made and delivery was right about what we expected. Couple of items on the electrical/low voltage were ok’d but not documented so when it was time the company did not deliver, but our mistake for not documenting it.

Overall, experience was very good

Overall quality of home is very good. See above.

Very satisfied with the final product. The Construction Manager was diligent as issues occurred during construction and with follow-up on the final punch list. The Interior Designer was outstanding.

Working with max was a pleasure. Very professional and understanding to my concerns.

I really liked the houses I saw here. They were comparable or better than other communities I looked at, and so I took the plunge. The area's amenities, shopping, entertainment, etc were already established and in place so while my street is a construction zone, the area is not. Because we are at the end of the build out, I had no choices in finishes, flooring, colors, cabinets, etc. So it was like when I bought my first home which was a resale. It took longer than expected to complete, but everyone was responsive to my concerns and still is as we work together to adjust the few things that were not done perfectly or need adjusting (the closet doors that came in late, needed painting and hanging for example). The house is comfortable, looks good and the neighbors are great. Not a bad experience at all. ... More

Our sales experience was great. Our Sales Manager, Dan, answered all our questions, was responsive and provided us pictures and updates throughout the whole build process. Our Design Center experience was non-personable and felt a little rushed (we finished our consultation an hour early), even though we were very organized and had picked out all our options prior to the meeting. We were not allowed to select our desired our kitchen cabinet handles to match our bathroom handles, even though they were the same cabinets. We asked for an explanation of this during the design consultation as well as a follow up after the consultation, and never received a clear explanation. The strengths of the construction process were that the build was on-time; we received all of our design selections, and the communication was responsive, when we initiated it. While we did not receive the upgraded refrigerator we selected, Del Webb, did provide us with a high-end replacement. While we did not expect perfection in the build process, due to the number of houses being built and the rush to close on our house before year-end, there were a few items not installed (shower enclosures and mirrors), and items that needed to be addressed/corrected. Our build manager Nick, was very responsive and diligent in addressing the major items of concern. While a few items are still pending, we are confident, based on Del Webb’s responsiveness, that these items will be corrected in a timely manner. Overall, we are very happy with our new house and we would recommend Del Webb to new buyers. ... More

Our project manager did a fantastic job.

I think they build to fast and don’t pay attention to detail.

I was an out of state buyer and my site manager Chuck was always there for me. He was very responsive to all my questions and concerns and was honest when we had a glitch or two, but it always worked out! I am very happy in my new home

Long process im assuming it had to due with supply chain and then hurricane

Joe Tosto, our field manager, was a professional during a difficult build process. Between supply chain issues, staffing of the trades, and delays on the property Joe kept things as positive as he could, he was the beacon of this process. Quality and workmanship is debatable as we have already have grout coming up in the master shower and have had electrical issues.

Jenn is great to work with & Brandon is superb!

I would give them 4 1/2 stars if this were an option. This was my first experience with Pulte and overall they did a very good job in the setting of supply chain issues and challenges in finding quality subcontract labor. My field manager was phenomenal and I was very happy with communication throughout the build. Whenever I brought an issue to Pulte’s attention, with only 1 exception, they dealt with it immediately. The closing agent was excellent as was my customer service manager. They both were clearly doing their best to give me a great experience. I am pleased overall with the process Pulte has in place from start to finish. ... More