Del Webb Reviews in Sarasota Bradenton, FL

Jenn is great to work with & Brandon is superb!

Our field manager was excellent. More informative information from the sales office would have been appreciated since we were out of state buyers. More frequent updates would have helped us understand the numerous closing date delays.

We understood that because of all the supply issues taking place our home building experience would be a struggle. Our building manager, Jesse, did a great job of handling everything and issues that developed. Jen, our sales manager, was a true gem that helped us when we had real issues. Our biggest problem was when upper management informed us 2 days prior to our "non negotiable" walk thru and closing dates that they would be delayed. Jen and Jesse jumped in to help us get in our home on the date promised.

The process went well from the offer to purchase thru closing. The team we worked with always kept us informed and was good to work with.

Amazing sales experience. Hoping follow up on some issues improves

Selection of architectural and design options made so much easier by the experienced sales rep. Pulte has a solid, easily understood construction process they rigorously adhere to. Each week, the owner receives photos of construction progress. Pulte’s construction manager and post construction personnel have been great to work with in resolving any issues with the construction or ‘finishing’ of our home.

The management team were very responsive to my needs.

some workmanship and materials were subpar and are still not corrected, but i still have trust in the builder to fix the problems in the next few weeks.

This was our third build in Lakewood Ranch and in many ways the easiest. Very limited options, but we were able to fill things in after we closed. Only problem was the pool builder Coast to Coast who was unresponsive and we had to cancel and do the pool after closing

they fumbled the ball when customer rep did not follow up. constuction manager could have at a minimun made a phone call to insure my needs where being adressed. we moved in on march 9th and after me calling pulte have an appointment on june14th.

mostly excellent with a couple of blips here and there.

Too many restrictions on upgrades! This home could have been so much better if we were able to upgrade some items but this restriction basically says this is a cookie cutter home at custom prices! If the community had not been exceptional, we would have chosen another Lakewood Ranch development!

I will start out by saying I love my new home. It was being built when I lived 3,000 miles away. In hindsight, I wish I was closer to check out the process, but with COVID-19, that was not possible. I hired a Home Inspector and he found quite a few things that weren't completed by the workers, were not done properly or need repair like faulty windows. I would never have known that these things were wrong, so I recommend having your home inspected, even though it is new. All the repairs/corrections should be covered under my first year warranty and I will be submitting the list once I get the report back. So far, my Customer Service Site person has been great in setting up what I found and I am confident that she will be helpful with what I have to add. This is a bit of an inconvenience, but as long as the builder makes it right, I'll live with the inconvenience. ... More

For the most part we’re pretty pleased

Great structural, but finish work lacks detail, completeness and finish.

Common grounds (entrances, clubhouse, outdoor activities area, roadways) are top notch and beautifully maintained. We found our home well supervised during construction and, upon closing, structurally sound, weathertight and attractive. Our principle concerns center around *upgraded appliances (washer/dryer, refrigerator) that are, from our perspective, substandard *woefully inadequate process (at least, on weekends) for calling in emergency situations. This stems from trying to report a leak in the irrigation systems water main. It took 2 1/2 days to get the problem resolved in its entirety. *certain, but not all, job sites are inadequately policed by supervision with respect to trash at the end of each day. Some sites are downright disgraceful; dumpsters are overflowing, raccoons are seen within the dumpsters, paper and trash blowing onto the properties of established homes and common areas. ... More

The house is comfortable and meets my needs, but not everything was perfectly done inside. There were issues like front doors not working/not sealed properly, leaky faucet in both of the bathrooms, and a number of cosmetic issues throughout the home. The mailbox is very far away from the house, around the lake, and is very inconvenient for an elderly person to reach. However, the managers of the property have been responsive and the issues were resolved quickly. The staff in DelWebb are friendly, responsive, and helpful.

Closing comments regarding our buildout experience!!! Let me start by saying following our first introduction to and with our building Superintendent we have had the upmost confidence in his abilities and commitment to deliver the best quality to the buildout of our home. He has both met and exceeded our expectation all along the buildout process. In addition we offer our upmost confidence in our Warranty Services Mgr. his abilities and commitment to deliver the best quality follow up on all the issues left behind the buildout process. Our initial introduction to/with our Building Superintendent expressed our expectations for this build out and that was/is “ in Life and Work commitments should be “Do it Right the First Time”, we tolerate followup repairs to mistakes and less than Craftsmanship! *Pulte as a builder you should be embarrassed with the lack or care/quality tolerated/reinforced in your building process! As an example we experience a leak in our roof through a faulty roof vent shroud, just weeks into our build out completion, and sadly the roofing contractor who came to repair the faulty installation said,” this was not an uncommon leak experience” We payed extra time and attention to every phase of this build out, and documented months of mistakes and followup repairs, definitely not following our expectation for “Do it Right the First Time! Again complementing Our Build Out Supervisor for accepting our e-mails identifying issues we brought to his attention and his response back to us along the buildout with his followup to correct these issues. *A majority of your subs did not have that commitment/craftsmanship to “ do it Right the First Time”, as examples by your window system distributor/installers did not take any care, time or effort in installing our extremely expensive ( High Impact Window systems @ $10,000+ ) that being said, on a majority every window system was damaged. Your drywall installers missed/covered over by majority ( 10 at last count ) wall light switches/sockets, A/C vents and a Stereo Speaker. 1. Window system damaged, Front Bedroom Replaces 2. Four (4) Unexposed A/Vents , MBR closet air Kitchen Air & Den air, 2nd Bathroom vent fan unexposed 3. Family room Speaker unexposed 4. Cafe/Kitchen electrical outlet unexposed. 5. Laundry Room light switch unexposed 6. Front porch and hall light switch unexposed and extensive damage ( 5 cuts in our dry wall in attempt to find our wall switch ) 7. Lawn and shrubs installed on 6-4 & 6-5’19 and little to No Watering schedule was set up for the next week, shrubs & lawn began to wither/die! Our Complement to the commitment to excellence from your Tile installers, Finish carpentry and Painters as well your Post Closing Warranty Service Mgr. & trades being committed to correcting the mistakes/lack of craftsmanship your buildout trades offer during their phase of construction! Our complements for tile, trim and plumbing ie: Master shower, 2nd Bathroom, Back splash and Whole house Floor, Crown molding and Trim given we made a big investment ( $25,000 ) in tiling our entire home. ... More

Jordan did a great job with weekly updates on our process.

Overall decent experience with our new home

Over-all the experience went well. Our concerns arose after we closed middle June. As with any new home, there will be items that need to be reviewed/repaired. These have been. The largest item we encountered was the back yard was not done well, at all. The slope was going into our back side of home. The water during rains (and even during the sprinkler watering) was not funneled well. We have major flooding. Multiple service requests have not been responded to except for email feedback. We've been in the house for 1.5 months still no action. I spoke with our neighbors who have same issues. We're getting quite concerned with inactivity regarding this? Would like response/actions to correct this issue! ... More

Max was the absolute best at what he does. He kept us informed with calls, emails, and pictures. In looking back, it would have been helpful to have had a check off sheet with dates, time frames, and contact people to answer any questions. Maybe a customer service person prior to completion.

Overall, a very reasonable process.

My experience has been mixed because I love the neighborhood and the people I do not focus as much on the fact that it is built to minimum code standards. It is annoying in the delay in resolving the legitimate issues I have with cabinets and appliances. I find that very frustrating.

Home built quickly and with very few issues. The increase in owners has caused a delay in response time that should have been predicted and addressed (can’t keep blaming COVID-19 four years later, despite the workforce..not wanting to work!). Considering the price we are paying for a home here, response time should be faster.