Del Webb Reviews in Sarasota Bradenton, FL

Overall, a very reasonable process.

There seems to be a GREAT emphasis on surveys even more than true customer satisfaction. I was asked to complete a survey before I knew who my customer satisfaction rep is. My project manager Ben was very responsive and respectful. He’s stopped by since closing, a few times to check on things. My sales person Valen has been less than useful. In order to get to her I had to go through corporate. She is programed to say NO without even checking. Close to a dozen phone calls to change my paint color. Her suggestion was for me to repaint it once I moved in. That’s frankly moronic and insulting. There wasn’t even drywall when I first asked. Only when I explained I would discuss with my project manager did she even check. Two phone calls to him and it was resolved. I relocated from 1000 miles away and wanted to order appliances while I was in town. I called Del Webb to ask for locations of a Home Depot or Lowes. Again, via text , I was referred back to her. When she finally responded, I was told “I have no idea“. I worked in a culture of “we strive for 5” on surveys. I’m in healthcare. I found the emphasis placed on it paramount to administration even, at times, above outcomes. Take great care of your customers and positive feedback will follow. There are too many options in the area and your potential customers are more savvy than you give them credit for. Still waiting for multiple chips in tile to be fixed. I’d welcome someone to put the effort into that and asking me for follow up. I guess we will see. ... More

Disappointed with the quality of workmanship. Workers didn’t tape when painting and sprayed all wires which makes it harder to install ceiling fans. Water lines were backwards for cold and hot. Garage door didn’t work properly.

The house was build well but not great. Little details and finish left a lot to be desired. The process relies on and leaves too much of finishing touches to warranty which is a challenge for timely fixes AND an imposition on our time. We were firm with our punchless but numerous things still fell through the crack ... be persistent BEFORE closing to get things fixed.

My experience has been mixed because I love the neighborhood and the people I do not focus as much on the fact that it is built to minimum code standards. It is annoying in the delay in resolving the legitimate issues I have with cabinets and appliances. I find that very frustrating.

Home built quickly and with very few issues. The increase in owners has caused a delay in response time that should have been predicted and addressed (can’t keep blaming COVID-19 four years later, despite the workforce..not wanting to work!). Considering the price we are paying for a home here, response time should be faster.

Communication between Pulte and the subcontractors (Trades) was the biggest complaint we had with the process. It also seems like the job of the project managers is to schedule jobs to be done by the Trades, but not to actually check the quality of the work. Pulte set our initial closing date, under the assumption that the home would be finished by then. We had an independent inspection performed 4 days prior to close, that ended up being 139 pages long. Maybe half of the issues were cosmetic in nature, but several were structural/insulation/roofing/gutters/floors. We had to reschedule closing for 8 days later, knowing not everything would be completed, but our lease was up and we had to get out. It's been a month since we've closed and most non-cosmetic issues have been addressed, but not all. Project manager tells us that Trades are scheduled to be here at a specific time, but half the time they don't show up or even bother to call. Very frustrating. Our last home was a custom build that went exceptionally smooth and was a great value for the price. We were spoiled by that experience. But that builder had a smaller operation and employed most of the Trades, or had very close working relationships with the subcontractors. Pulte is a much larger company with very little control over the Trades. If Pulte is the dog, then the Trades are the tail that wags that dog. The project managers are easy to work with and do their best, but the process restricts what they're able to control. Like many of our neighbors have told us, don't expect everything to be cleared off your punch list anytime soon. Some of them have been waiting well over a year for issues to be addressed. Don't get us wrong, we're happy to be in Del Webb BayView. The people we've met here are great and the neighborhood amenities are wonderful. But the building process leaves much to be desired. ... More

The bidding process for this property was very usual, never had to bid for a home before and possibly placed an over bid not needed. Prefer the land plot already be included in sell of home not separate. Construction took a little longer than anticipated but that is not unusual. Pulte Mortgage communication was not great at all, signed the paperwork at very beginning then basically did not hear from them until a few weeks before closing (after several attempts to reach them). Overall construction was not complete at walk-thru or closing. There were still items that required to be fixed and still working to get some of those items fixed today (extremely slow process). Overall was a good experience, but not great! ... More

Overall good experience, did not like factors that the market drove more than the builder (bidding on lots, high interest rates, lack of materials), but overall a good quality home. Some extra attention to detail would help and better quality materials (cabinets mainly) as well as cleanliness during the build would have been greatly appreciated and made us feel the home was really worth the cost.

Quick to respond to questions

We bought in phase 2 in Del Webb Bayview. Signed in April and closed in January. Our construction foreman, Ben, was wonderful. We love living here but be prepared, there is a lot that isn’t included and it adds up. No refrigerator, washer, dryer, blinds or shades, and no light fixtures. Also no lanai enclosures. There are much better incentives now than when we signed up.

House has some issues, but overall satisfied

I would recommend having the walk through prior to closing the day before closing in consideration for all the buyers that are traveling from out of state.

Construction Manager and Sales Manager were solid. Warranty Manager was in over his head.

My experience with the salesperson was nothing less than outstanding. Very responsive. The field manager needs more experience. He needs to learn how to do a pre drywall inspection and be more knowledgeable about the product.

We are very pleased with the model we selected although we would have like some freedom to make modifications. We were a little disappointed that some things were not checked by the builder before our closing. Since that time, the company has been responsive in setting up repairs for those issues. We also felt that we were not given clear advice on the options regarding the pool and recreation area surrounding the pool.

Everything was good up to the final closing. The initial walk through had an unbelievable amount of issues. The second walk through was a joke. They didn’t finish most of the items on the list. Tape was still on areas that weren’t correct. Still waiting for items on the list. Promised a closing gift from the construction manager, never got it. Promised they would clean up inside and out, never happened. Left a bucket on the lanai, still sitting there. Broken shovel in the yard, still sitting there. You guys rush the last week, when everything was supposed to be perfect, and failed miserably. It’s seems that corporate rushes closing so they can get a bonus or something for the number of homes they close in a month. The home owner is the one that suffers. Why is it up to me to find all your mistakes and issues, the last week should be very meticulous on your part to finish the house properly. Nobody has reached out to me on the status of anything. Great experience up to the last week, and then everything falls apart. What a mess! I should the field managers rating from a 10 to a 0, due to all the failures at the end. Extremely disappointed in all the issues on the last week. What a disaster. I will be calling corporate, since nobody here has reached out to me. I’ve had six homes built prior to this, and you are by far the worst. ... More

Jill jones—the sales person—was great and very responsive when I had questions or needed information. Max Thompson—construction manager—was also very good in keeping me updated. And overseeing build. Unfortunately that has mot been the case post-closing when warranty team has failed to address most of remaining punch list items. My advice to a new buyer is to delay closing until house is complete and all issues resolved!!

Not my first time buying. Very stressful. I understand supply chain issues, but it was a year building process. The salesman was very good and I had good communication with him. The project manager was not in touch with me unless I wrote him. I am surprised at the workmanship of some items (tiles, caulking). I have a list of issues to be addressed, closed a month ago.

My experience was good, disappointed that home is not “Senior” friendly.

Initial planning experience went very smoothly. However material shortages, labor issues and often poor communication resulted in construction taking over 14 months for completion. Some issues are still not done after closing. Quality builder like Pulte should not have this many issues. Overall pleased with final product, yet still waiting for some problems to be corrected.

Very nice experience, Members of the Del Webb team were responsive and helpful. Very few wrinkles in the whole process.

Took way too long for completion.

While we love this beautiful community full of excellent amenities, purchasing a home during the pandemic proved challenging due to supply chain issues and a shortage of skilled laborers. Our selection of choices during our extremely short time given with the interior designer was marginal at best and we found our inability to change our mind about anything once leaving that appointment distasteful. Our purchase and building experience was long distance so we had little choice but to rely on Del Webb communications to keep us informed of our progress. Thankfully both our sales representative and building manager were good communicators who worked together to keep us up to speed. All and all despite minor bumps here and there, we are generally quite happy with our new home and are looking forward to enjoying this wonderful community. ... More

We felt good at first blush but not after moving into the house. As an aside, the house was overpriced as was the lot. Sign of the times!! General quality and fit and finish was disappointing. The house was dirty at move in and not move in ready at all. We had to call in cleaning teams to do interior and exterior cleaning to before we could completely move in. The quality control was far below our expectations. Apparently far too many houses are currently under construction for supervisors to adequately police the workers. Sales and warranty staff (Jim, Jennifer and Ashley) were excellent!! Megan our real estate agent was wonderful. We are repeat Pulte customers. We love Del Webb living but were quite disappointed with the fit and finish and cleanliness of our new house. Frankly, we gave our construction supervisor a good rating before we had time to thoroughly inspect the condition of our home. The Del Webb at LWR is a beautiful development overall. But for the price we paid we expected a better quality build. PS: The dishwasher broke after one wash and the pool and spa were very dirty as were the wall to wall rugs in two rooms. There was a lot of interior construction dirt. Bottom of door wood trim was shabby in several rooms. Need I say more? Pulte really needs to tighten up on quality control. We really love our new house now that it is cleaned up. If you have any questions do not hesitate to contact me. Thank you. ... More