Del Webb Reviews in Sarasota Bradenton, FL

The home was everything I expected overall, biggest complaint was lack of information. If I didn’t live close I don’t feel I would have known why my home was delayed in being completed. I had to make phone calls to try and get updates.

Overall we had a good experience with this builder, with the exception that there could have been better communications on the progress, as promised, and the quality of workman ship didn't meet the standards they were advertising when we purchased.

Del Webb/Pulte does some things very well, some things not so much. Overall, I’m satisfied.

I hope that my experience was the exception, not the standard. We feel that our home build was rushed to meet year end numbers at the expense of quality finish work. The structural integrity and basic engineering aspects are very good, but what you see as interior finish work leaves a lot to be desired. The staff we have been working with throughout the build process have all been exceptional and eager to please. They have made the negatives bearable.

Overall we have had a good experience with Pulte. The buying phase was great (although Pulte mortgage was awful). Construction was delayed about 2 months but this is happening with all home builders. Our construction manager kept us up to date and communicated any delays and progress. For the most part the quality is good but we are still waiting on many things to be fixed/repaired after 6 weeks in the house. Luckily most are minor.

This is my fourth new home; my first from Del Webb (Pulte). I purchased from Del Webb (Pulte) because of their reputation. By far this was the most disappointing new home turnover I have experienced. In the past a builder would provide a buyer with a book containing all instruction, model numbers, and warranty cards for the new items in my home. We found inside one of the kitchen drawers ‘information for one appliance, not complete, nothing else. We also found the home was not cleaned very well. There were several marks on the tile floors in both bathrooms which did not come up when my wife washed the floor. The wood floors also did not look very good and the sliding glass doors were not cleaned well. The worst part however was what happened on the second day we were in the home. Early on a Saturday morning we discovered raw sewage coming out of the showers and toilets. We contacted the emergency number provided and it took six hours for someone to show up to check on the problem. We were told that the sewer line was clogged with paper towels, what the plumber described as several roles’ worth. Finally, several uncompleted items were pointed out to the project superintendent during the construction process, a few several times, and nothing was done to correct them. Now we are waiting for a crew to come and take down our sliding glass doors so that the outside wall which was not finished can be repaired. I feel all of this could have been avoided. I would like to say though that the warranty manager, Joey, has been very responsive to our concerns. ... More

Cost of options is way to high. If you can do without certain options wait and make the changes after closing. You will save a lot of dollars.

Bad communication after closing Paint on lanai And 4 pavers marked for replacement not done, trash drawer not installed correctly, one side not attached. Grouat issues in several places

Very difficult to make changes

Overall the home was well built. We didn’t have any choices since the house was already under construction when we purchased it. The selections made were very acceptable to us. However in their haste to complete some things were missed that should have been taken care of. Plaster globs on the floors, paint on window trim not cleaned up, stucco globs on the lanai. Despite all issues we love the house!

The house is awesome. But, The ac went out 2 times. the 1st was on the 2nd day we moved in. I walk over to the trailer to ask for help. They got a tech out right a way and 1 hour later it was fix. The 2nd time was on 7/11/2021 @ 430. I made a call to warranty and they said they will get a company out to look at the unit. The tech on location for 2 hours and he stated they have order a mother board for the ac unit. That was on Sunday and no AC until Thursday around 12 noon. So far it working ok. The paint job was the worst paint job I to paid for out of my 5 house. With runs on all the wall and dry walls not done right. I call this in to warranty and they sent out a dry wall repair person. He stated this was the worst dry wall he has seen in the Del Webb homes. He was in the house for 2+ hours fixing bad paint and dry wall. The next day the painter came over and now all done. They have to replace the 1 rear glass door. The front door of the house before we moved in the door was kicked in and the frame broken. The bath tub has been repaired 3 times. Due to your personnel working over it and putting heavy scratches. I brought a new home from Del Webb not a used home. I had lights when we moved in and about a week later we lost the hallway lights. I notified the warrenty about it and it took to 7/27/21 to get the light fix. We have other problems and were working with Eric and Chelsea ... More

The quality of the build is not great. The paint used on the walls are sub par.

We love our home and community but were very stressed due to the salesman not returning calls. We would have to email him as many as five times and he still would not answer. It would have been smoother with someone who was willing to communicate with us

Build was completed in the expected timeframe.

Home is average - unfortunately it was a "spec" house and was already built so things could not be changed or upgraded - lots of "missing" upgrades - and a few design issues - how many doorways can be put into a area less than 10' square ? this has 5 - insane

Overall, we were happy with the home we received.

field managers should pay more attention during the construction period

The hot water issue could have been handled much faster by replacing the regulator instead of waiting for parts. The exhaust fan in the kitchen wasn’t connected to outside. Took about a week to correct. Still waiting for a door lever for our den. Been here nearly two months now.

Our experience with Del Webb was generally good except for an instance of their trying to charge for a change order which was necessitated by their mistake. Utilmatelly the charge was removed.

Double check ALL the little things before you sign.

Overall, I would give the home quality a B-. There were many items that should have been completed prior to closing and we are still having issues with some of these items. Rough 85% of the home is great... it's that 15% that was not completed correctly that is a bit frustrating. On the plus side, your warranty people have been very polite and professional... just takes a while to get things done.

Door had to be replaced which was done in a somewhat timely fashion. Had to make SEVERAL phone calls and 7 weeks later it remains unpainted. Closed without refrigerator which we were told was not included. Except that the contract said that there WAS to be a refrigerator. Took several weeks to get that.

Windows and doors installations have significant opportunities to improve on. Having to come back to align, reinstall doors and windows is not efficient. Getting contractors back out is a struggle.

Overall the house is OK, lots of issues yet to be addressed. Wish they would handle punch list issues within a set time frame, like 30-60 days after closing. I like the neighborhood and the amenities but the inside finishes do not align with the cost of the house.

Whilst we identified our sliding door as an issue on our punch list upon closing it took two weeks and multiple outreaches to have someone come out and look at the door. They were able to fit a functioning lock but the door still does not slide. Advised someone would return but has been over a month and no communication.