Del Webb Reviews in Sarasota Bradenton, FL

Such shoddy workmanship and little concern for making things right. Great community but if I had to do it again, I would not buy from Pulte.

Lesser quality than expected also much less follow up.

Great salesperson up front. Overall quality of work and materials including appliances after that have been disappointing..

We cannot believe how bad the quality of the work is in our house. (Kitchen has 3 lights over our island, not centered over island and no electricity) tile floors has bubbles in them. Our customer service person ( Brittney) has all this information and when I reach out about when we can expect someone to fix these problems I get no answer to my email and when I call3 times) get voice mail and no returned call. I can’t believe Del Webb has their name connected to this kind of quality in our home. And all our neighbors have the same problem .

Not worth the money, horrible workmanship

My second and last Pulte Home, at least in Florida. Issues from the get go and still while residing in the home. Too many issues to list here. Major concern is level of construction knowledge, laying floor tile in the dark, major flooding due to loose plumbing fittings and on and on.

The workmanship should have been much higher quality than what we received. Paint splatters on the floors were everywhere throughout the house. Tile work was poorly executed. Doors are not hung properly. Moulding around door frames and cabinets are cut short leaving big gaps. The sliding glass doors were not installed properly and leaked during the first rain storm. Bugs were constantly entering the house due to the glass doors not having insect barriers installed. I could go on but I will run out of room. We have been in the house for over a month and nothing has been corrected. I go through the proper process of reporting things that need to be repaired, but we have not received any response as to when the repairs will be made. There is a lack of communication from customer service. Additionally if you pay cash there is no information shared at closing. Just a handover of keys. ... More

High priced homes with low quality work.

I would suggest hiring private inspectors though out the process. They will ensure that everything is done right.

Poor quality materials and workmanship.

We were so excited to take possession of our new home. We had a devil of a time, reaching Ian or anybody beforehand who could supply some basic details. We were excited to get the keys and very very happy however we walked over to the front desk and we weren’t even in the system, a terrible buzz kill for us. we went from ecstatic to despondent. Two months later, we are still not in the access system and we’re charged a late fee for our payment even though we mailed it in way ahead of time. This is not the way things should be working and we should be able to make a simple payment online. Susan at the front desk, took off the fees but now I have to call the main office and straighten everything else after our trip. Taylor was a great construction person and took care of the many problems we found. I am really disappointed. There are numerous problems with the landscaping service that are part of the HOA that I don’t know if our part of your domain. ... More

I liked the house we picked and happy with a complete move in ready house. How ever that not what we got due to a mistak by the sales person.

Sales agent was super. Building site supervisor was responsive. But there were about two dozen issues regarding poor workmanship or carelessness of builders. Fortunately, customer care response to outstanding issues has been great. Builder did promote its mortgage company, which pushed unacceptable terms; we were able to find much better terms easily. Title & closing was a grease fire--completely disorganized. Builder could not produce a Certificate of Occupancy in time for the initial closing date, resulting in a delay and forcing us to waste vacation and travel time. On day of closing, title company was lax communicating with our lender, jeopardizing receipt of funds. Title officer was very tardy arriving to office (we had a three-hour drive; she was local). ... More

Be aware that the builder does not work well with lenders or customers when it comes to scheduling the closing.

NOT THE WORST, BUT DEFINITELY NOT THE BEST. THEY SPEAK OF CONSTANT IMPROVEMENT BUT APPEAR TO HAVE LITLE INTEREST IN ADDRESSING LEGITIMATE CUSTOMER CONCERNS. THE OUTSIDE VENDORS AND SUBCONTRACTORS ARE RUNNING THE SHOW. THE WORKSITES ARE A PIGSTY AND GARBAGE IS LEFT ALL OVER TO END UP ON PEOPLES LAWNS AND IN THE PONDS. WHEN YOU COMPLAIN YOU ARE BASICALLY TOLD TOO BAD. THERE IS A COMPLETE DISCONNECT BETWEENTHE BUILDER AND THE HOA AND HOMEOWNERS ARE LEFT HOLDING THE BAG. IF YOU DO VENTURE INTO DW, KEEP A CLOSE EYE AND PRPARE FOR A CERTAIN AMOUNT OF DISAPPOINTMENT.

Pre closing walk through with project mgr identified several issues he disclosed were to be addressed by closing (1 week). I was prodded to give a very positive review as mgrs performance would be addressed by corporate based on my review. After closing, repairs were not completed. Prior to closing I was treated like royalty. After closing, I didn't exist and 2 months later, I am still waiting for repairs to be taken care of. Buyer beware.

There are way too many issues and problems that we experienced with Pulte in our home buying experience for me to include here. Some important ones: A huge lack of information and tons of contradictory and incorrect information from Pulte throughout, mistakes with the building of the home that I had to catch (the most obvious of which was two doors being installed wrong - "backwards"), the HVAC system not operating properly (and so obviously not started-up and checked properly) so that it's operation caused terrible temperature conditions and used a ridiculously high amount of electrical energy (that we are stuck with the bill for!!!) until the improper operation of the system was corrected (not until more than a week after we moved in), etc. etc. Last example - this review came to us as "Del Webb DW BayView Echelon 65's", but that's not the correct name of the community (just one more bit of incorrect information - that had to come from Pulte - that shows a clear lack of attention to detail, which we experienced throughout the home buying process). I expect better from my 3rd grade granddaughter. ... More

We were long distance buyers. We came out three different times to inspect the build. I personally found things that were off and told Jared about them and he said he’d take care of them. He did some, but not most. They affected the proper alignments of cabinetry and countertops later. The front door was installed crooked. That has since been handled by needing to take off the lower threshold and reinstall correctly. I had asked Jared to please make sure the drains were not clogged as MANY reports had come to light of debris being stuffed and causing blockage.He assured me he took care of it. We had total blockage within 1 1/2 weeks. I asked Jared to make sure the floors were level before installation and that leveling compound was used. I was assured of that. Decided to put different flooring in and now see instead of leveling, he grounded a great deal of the floor, removing the natural seal concrete makes when poured. He created even more problems doing that. Schematics of the plans for this house were NOT followed. The master shower was not correctly installed as per the floor plans that I have a copy of. Because of the inconsistencies, the shower is NOT safe as it is right now. I’ve just realized the sliding doors to our back porch area was put in backwards. Does Pulte not make provisions for houses where they flip the floor plans? When installing the air conditioning. Heating unit, do you not install the needed filter? Ours wasn’t, and we had wired wiring done. Not safe on many different levels. There are many different items that need to be addressed to make this house properly built so we can make this our home. Warranty has been both good and extremely bad with communication and follow through. I was told by Valen to “ Trust the process”. It is difficult to do this because so many times we’ve been misdirected or out and out lied to. Safety issue like the plumbing, drainage, and that shower need to be addressed IMMEDIATELY. Instead, we are ridiculed, pushed off, or ignored. The exception to that was Michelle in warranty . She was great on the plumbing issues (2). We think our house will become a beautiful home as we work on it, but Pulte has allowed poor workmanship, poor quality merchandise, and poor supervision to permeate this building process. These homes are, in my opinion, not built as safely as they should be. We are cash buyers. We came into this with honest intentions, and expected the same from Pulte. , Pulte needs to have their president from Tampa come out and look at all the corners that are being cut in the build and rectify that for all the future homeowners. Thank you If interested in more information, please do at at us again. I’d personally like to help in any way I can as the consumer ... More

Closing was delayed because we didn’t have a certificate of occupancy. Our home builder and I had to follow up several times with the closing department to let them know the certificate of occupancy was finally granted. Our home builder went above and beyond to get us in the home and addressed all issues. This is our third Pulte home and we know they build a good product. Just very frustrated with the closing process.

Great community, but building process was the worst I have ever experienced. The quality of workmanship by the trades is poor in general. Pulte escalation was effective, but they are limited when quality is poor. Seems to be theme with all builders. During the sales presentation the multi step quality check process does not meet expectations. If your lucky to get a good field manager it will help. Need to check progress frequently and hire a home inspector for predrywall and final inspection.

Do not try to get a loan through Pulte mortgage. They are not friendly or helpful. Beware that it may take months to correct problems. Our feeling is they get the house finished and worry about fixing items later.

Walkthrough-filthy from construction (not cleaned) kitchen trim missing, no shower doors or mirrors, no screens on lanai, patchy concrete garage floor, closing delayed a week. After move-in 4 different tiles on floor, carpet cleaned but stains returned. Neither front door or garage interior door hung correctly, 1 1/2” space between front door sill and pavers, blocked cold water faucet, no hot water MBath shower, crack in ceiling, white line above all baseboards, windows very hard to open and one I can’t, stain on counter tops, windows never cleaned although I requested. Chuck, construction manager did his best but pressure above to close homes not finished is inexcusable. ... More

Very difficult to get issues fixed. Quality issues especially with paint and trim

The salesperson Tim was excellent. The oversight and quality control by the general contractor Trent is obviously lacking. We came from out of state and put our trust in him to give us a quality home. We have a 2 page punch list of repairs for sloppy workmanship that we paid for. So far, the repair people have not showed up or say they will come back and didnt. This is such an inconvenience and has ruined any excitementwe had moving to Florida. Having bought new construction before, this is not acceptable.

During construction there were constant starts and stops, which is to be expected these days, however builder completely stopped work on my home for more than 6 weeks without giving me a reason. During that time, they were moving along quickly with other homes on my block and many of the “spec homes” they started long after mine. My home was delivered 4 months later than promised. Additionally, they left the membrane covering (underlayment) on my roof exposed to the elements for well over the 6 month limit for that product. When questioned about it, I got no answers at all… not even a response to my several emails on the topic. Fit and finish are sub-par, based on reports of those that had homes built by builder several years ago. It has been over 2 months since move-in, and many of my “punch list” items have not been addressed. Some of these items are: no locks on any internal doors (bathrooms or bedrooms); still don’t have our permanent washer or dishwasher (we have “loaners”); many pavers are broken and paint splattered, requiring replacement; new pool (installed by builder subcontractor) stained and dirty despite multiple calls and requests to resolve this issue; shelves missing from kitchen cabinets and laundry room… supposedly “ordered” but still not in place; and the list goes on and on. I would think long and hard about buying another builder home considering my experience. I think the worst part of this was the attitude and push back relieved from builder’s “managers” when I inquired about various issues. We (my wife and I) were literally warned by the regional building manager to not push the assigned site supervisor regarding our issues because “I don’t want to lose another site supervisor because of bullying from home owners.” WE WERE THE ONES BEING BULLIED! After that, and other comments similar to that, we felt less able to communicate effectively with these folks. When someone spends nearly a million dollars for a new construction home, there should be easy, clear, and accurate updates provided to owners on a regular basis. We got none of that! The ONLY time we got ANY information during the build was when we inquired. ... More