Del Webb Reviews in Sarasota Bradenton, FL
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What Sarasota Bradenton Homeowners Have to Say About Del Webb.
Read all 513 verified reviews from homeowners that built a new home with Del Webb in the Sarasota Bradenton area. Sarasota Bradenton homeowners have rated Del Webb an average 4 stars for the quality of their new homes and their commitment to customer service. You can read all of Del Webb's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Del Webb in Sarasota-Bradenton Area
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Customer Reviews
Poor workmanship, slow response to correct issues, without threatening to sue.
- Christiana L.
- Verified HomeBuyer
- March 30, 2023
- North Port, FL
Home took forever to complete, but homes next to me went up faster, paint/grout stains all over wrong color tile installed. Couldn't not close the back door to secure home, toilets back up due to cracked clean out pipes. Handle fell off door causing me to slip and fall injuring myself, $21,000 in ER costs. Regret this purchase, trying to make the best of it, if the joke of a warranty departments comes to fix the issues.
Del Webb responded:
Hi Christiana. Thank you for taking the time to share this feedback with us so we can escalate it to leadership. We would like to look into this situation as well and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^TP ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Extremely frustrating and disappointed with Pulte.
- Bruce W.
- Verified HomeBuyer
- February 03, 2023
- Parrish, FL
Poor quality of contractors and workers, Homes sites were not kept clean as well as the interior of the homes were filthy. There was no respect for the buyers home and options put in the house. Home was drywalled before they stuccoed resulting in water damage and multiple replacement of dry wall. Mold on roof trusses. Pulte would have left the house with wet dry wall and mold if we hadn't been in Florida to watch the build. I became the general contractor for my new home since there was very little attention given to the build by Pulte employee's. Pulte was only concerned about closing before ...
Del Webb responded:
Hi Bruce, thank you for letting us know about these issues. We have shared your feedback with local leadership and if you'd like to discuss your experience with us, please don't hesitate to contact us at customersupport@pultegroup.com. ^TP
Total Score 1
Quality 1
Trustworthiness 2
Value 1
Responsiveness 2
Be careful
- Anonymous
- Verified HomeBuyer
- January 16, 2023
- Parrish, FL
There was no “ wow” factor in this new house. The builder forced us to close earlier than we were originally scheduled for and we wound up having to complete many projects that the builder did not finish. Our trees and bushes were dead or dying, a/c system inoperable, doors with no locks, no access to cable television, shoddy electrical work, and many more issues we’re still dealing with. It boggles our minds why they couldn’t wait two more weeks and present us with a finished product.
Del Webb responded:
Hello, we're sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further. ^TP
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 2
Like watching Paint dry!
- Stephen R.
- Verified HomeBuyer
- November 06, 2022
- North Port, FL
I would not wish anyone to have to go through a home buying experience in an over 55 community like we just have! The whole process was poor but like a lot of people we were caught up in the boom market which builders have capitalized on. Eventually we moved into our new home 7 months after our scheduled time. Overall the design is very poor and lacking basic understanding of the age and stage of who they are building for!
Del Webb responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief description of your concerns and your address. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
Terrible
- Jamie B.
- Verified HomeBuyer
- October 05, 2022
- Parrish, FL
I would not recommend Del Webb Bayview due to bad experiences with head of sales, field manager and lack of response to fix warranty items. While I know there are somethings out of control such as availability of supplies, but the lack of response and lack of accountability to complete tasks is infuriating. All the members of this community are frustrated. I wouldn't recommend building in this community. They are not organized and highly unresponsive.
Del Webb responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us or any issues we can help address, we're always reachable at customersupport@pultegroup.com. ...
Total Score 1
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
Del Webb - Poor quality of workmanship.
- Anonymous
- Verified HomeBuyer
- April 09, 2022
- Parrish, FL
Poor quality of workmanship. Low quality of appliances. House was filthy when we moved in.
Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...
Total Score 1
Quality 1
Trustworthiness 2
Value 1
Responsiveness 2
nothing
- Kimbel F.
- Verified HomeBuyer
- October 12, 2021
- Bradenton, FL
The house was not ready for us to move into on our closing date on August 3. The floor tile was defective and the builder knew this 30 days before closing, the carpet was badly stained from muddy shoes and needed to be replaced. The kitchen vent shroud was installed poorly and totally unacceptable. We were told that we could not move into the house for 30 days after closing due to these construction defects. It is now 70 days after our closing and we are still waiting for the kitchen shroud to be installed and the correct dryer to be delivered. We are still waiting on payment for ...
Del Webb responded:
We were so sorry about the experience you have had with your home building journey as this is something we do not want to happen. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com. Thanks ^AH
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
The fact that they tell you what you want to hear and don’t follow up!!!!!
- Victoria M.
- Verified HomeBuyer
- September 14, 2021
- Bradenton, FL
Pulte at Del Webb. Is only about money. You did not like what I said before and I stand by my words. Entire experience has been disappointing especially since we settled. My yard is a mess and hazard to my health!!!!
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Del Webb - The appliances are not well-made.
- Anonymous
- Verified HomeBuyer
- June 03, 2021
- Lakewood Ranch, FL
The appliances are not well-made. They have problems. The washer is defective, the plumbing is bad.
Del Webb responded:
We are disappointed to hear that you are having issues with your appliances. If there is anything we can do to help, please feel free to email customersupport@pultegroup.com with a brief summary of the unresolved concerns along with your address and contact information. Thank you. ^AH
Total Score 1
Quality 2
Trustworthiness 2
Value 1
Responsiveness 2
no communication,
- Larry M.
- Verified HomeBuyer
- March 04, 2021
- Lakewood Ranch, FL
we have been in the house for apprx, six weeks and the punch list at walk thru before closing still have not been addressed, the paint job on new trim makes trim look like its thirty years old, full of caulk, paint drips etc.doors are rough{painted with a roller}? I can not express the diapointment, and most neighbors agree
Del Webb responded:
We are so sorry to hear that you are disappointed with your new home and are having a difficult time getting your issues addressed. We would like to escalate your claims and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AH ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Thoroughly disappointed.
- Dorothy D.
- Verified HomeBuyer
- July 04, 2020
- Lakewood Ranch, FL
On June 1, 2020 I received an email from your customer care manager stating July 2nd. between 8 and 4 my punch list items would be addressed. I waited ALL DAY for two people to come. One sprayed the track in the 2nd. bedroom window to make it easier to use and one aligned my laundry room doors. ALL DAY to have insignificant items addressed while the important items were not. I'm STILL WAITING. My closing was March 30, 2020. It is rude, unkind and very unsettling to feel totally ignored. Stop blaming COVID for your unprofessionalism.
Del Webb responded:
We are so disappointed to hear that you are having a frustrating time getting your concerns addressed but we thank you for taking the time to leave a review so we can make leadership aware. If you could please email customersupport@pultegroup.com so our team can be in touch we would greatly appreciate it. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Value is not here. Very poor quality material and poor workmanship is the norm and no one seems to care. They watch sales and pricing more than the contractors workmanship.
- Donald L.
- Verified HomeBuyer
- May 29, 2019
- Lakewood Ranch, FL
There is little to inadequate supervision of the contractors during the build and if you are not here watching them or don't know construction you are at a huge disadvantage. Contractors are not held to any reasonable standard because they are inadequately supervised and poor or substandard workmanship is the standard they are held to. And for this we are charged excessive prices. I call the construction practices here the "Clown Act". Just hurry up and get it done. We'll fix it later IF someone catches the mistakes.... I have many, many examples of this as do my neighbors. This is ...
Del Webb responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, you can reach us at socialcare@pultegroup.com. ...
Total Score 1
Quality 1
Trustworthiness 2
Value 1
Responsiveness 2
Pulte does not deliver
- Sheila K.
- Verified HomeBuyer
- March 20, 2019
- Lakewood Ranch, FL
Do not expect to receive what you order. Pulte changes colors in major areas, in my case, the color of my roof. While most of the trades I have dealt with were eager to please and respectful, their tiling company is the worst in their industry. In my kitchen, they used 2 different dye lots. The tiles in the guest bathroom wall were not lined up and jutted out in some corners. They sent a man who was verbally abusive, aggressive and a bully. I had to tell him to leave and mot come back.
Del Webb responded:
We're so sorry you had this experience and we'd like to learn more about what happened. Please email us at socialcare@pultegroup.com.
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
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