Del Webb Reviews in Tampa St. Petersburg, FL

The builder has divisions for sales, builder, closing, and mortgage. Our experience was that none of these divisions talked to each other; one of them flatly refused to call another one!! So we would get a request from one division, call another division for the answer, and then call the first division back with the answer. A lot of frustrating work for us as buyers. Took most of the joy out of the home-buying experience. Very inefficient from a corporate point of view. Especially since one of the divisions was in a different time zone.

Houses are being rushed resulting in poor workmanship and incomplete items.

From contract to closing process was smooth and easy. Sales Rep was fantastic! He knows the business well. A lil more attention to detail by the different trades during construction could have eliminated a lot of warranty work that is now being completed. The cleaning crew before closing was disappointing.

Make sure you hire a realtor and a third party home inspector.

We lived close by so were able to watch the building process. We knew right from the sale that it was a "take it or leave it" process because they do not make changes outside their standard. So we knew we needed to watch and be involved in the process. We visited each week. We noted that the furring and studs were not evenly spaced so in one room where it was critical because of the load the wall would bare, we personally added some because they would not. The irregular spacing has created a couple of issues after moving in when mounting things on the walls, such as a lg TV. Our FM was communicative so he would tell us what they would / would not do. Since we moved in we have had bugs in our master bath sinks. Our QA rep has taken no responsibility on WHY we have these bugs and what they are feeding on in a brand new house. So we have had to work with a pest company going on 7 weeks. There have been other workmanship issues that I submit for repair / maintenance. Due to covid shutdowns, we are on a schedule for June. Even with these issues, we love our new home and the location. We just know that we must stay vigilant especially during this first year warranty period. ... More

We recently built a home in Bexley and moved in March 2024. We love the neighborhood, HOWEVER... since moving in, we have had numerous problems. The problems started during the build phase. Our builder manager, Rafael, said the right things, but did not fulfill the promise. The worksite was filthy throughout the process, and as a result, the HVAC motor was damaged and needed to be replaced shortly after closing (it whistled loudly for 6 weeks). Also, we are still cleaning up grout and paint from the floors. Additionally, we have had 5 gas leaks (inside and outside) due to poor installation. We discovered 4 prior to closing, and 1 after closing. The building manager was irritated every time we pointed out concerns. The worst problem was a plumbing leak under the floor and concrete. We had to stay in a hotel overnight due to water shut off. The repair of pipes, flooring, walls, and repainting has taken 6 1/2 weeks to complete. We still have not been reimbursed for the hotel stay. There are numerous other quality concerns (doors bowed, door hardware incorrectly installed, etc.). While we love the location and look of our new home, the Pulte building process and quality have been extremely disappointing. We chose to build a new home with Pulte because of their pledge to Quality and customer satisfaction. We certainly did not expect to have so many major system repair needs shortly after moving into our brand new home. ... More

No response to concerns

There were several (5) issues missed during inspection (breakers, electrical, A/C, insulation, and missing items). Very difficult to contact Pulte Warranty group to resolve issues and they were not responsive (didn't return calls, took days to address issues with vendors, etc.) during the process. Eventually my Warranty contact left Pulte and I was not notified. I've been living in my home for over a month and the issues have still not been completely addressed. Additionally, quality of build and components used has not been great in relation to price of the home.

I feel this is a quality home but they closed too early there were a lot of things not finished or not cleaned properly

What should have been (per Del Webb’s) tv ads a joyous event became anything but that. Getting answers to questions, pushed to close when jot complete and then getting deficiencies corrected certainly kills the message you advertise. The residents are phenomenal, the experience just short of a nightmare. What happened to the Del Webb vision? BTW we are not in a 40 foot but a 50

Many different policies during the build process due to covid and supply issues. However, the builder chose to change course on supplies in midstream leaving us to wait for delivery.

The "bones" -- slab, masonry & framing -- of our home are excellent. But the interior and (exterior) finish work were some of the worst I have seen in a new home. I know that skilled labor is hard to find right now, but the painting, woodwork and tile were downright sloppy -- I'm glad I can paint and do tile work. Right now, this builder using what is, in my opinion, some of the worst water cut-off valves I have ever seen under all the sinks and toilets. I won't mention the brand, but I know plumbing and these valves are pitiful, snap-on plastic garbage that when used on PEX tubing, ruins the tubing. For under $100 more, they could have used quality, brass & chrome fittings that are serviceable & removable for repairs, like SharkBite. The best inside work was from the granite & flooring installers. After a few months of doing some quality upgrades, our house is fine. But my family has been in the architectural, building & remodel sector for 70 years and I'm afraid the days of real craftsmen are all but over. ... More

I wish they had done a better job in using the site survey before they sold the home. the response on issues and back orders has been very underwhelming.

The crews are rushed, and the craftsmanship is awful because of it. After living in our house a month repairs have not all been completed

While we had a wonderful experience with our sales person, our design person and our mortgage person. The houses are put up so fast that we found things that needed attention weekly. The field manager should be on top of things but wasn’t. The finishing work tile work, painting, very sloppy! Everything rushed yet still couldn’t get things together so we could close on time. Now we wait to have someone come and FIX what should have been done right the first time or done before we closed. Extremely inconvenient.

Salesperson was great. Field manager responsive but the team behind the field manager failed to delivered. Our friends who built at same time in Stone Creek had a much better experience so maybe it is the Bexley team that leaves much to be desired.

Love the community, amenities are very nice the people within the community are awesome! People are friendly & very helpful. The quality of the houses are not so great! They put up so many at one time that they are sacrificing the quality as they build each house and cut corners. Very expensive for the quality.

There were numerous things wrong with this home prior to closing. We brought it to the attention of the on site people in charge and they assured us that the item would be repaired BEFORE our closing date. This did not happen. We still signed with a list of things that needed to be done and were told 2 weeks - it would be all done. Over a month late and very little has been done. The warranty person is now involved and working for us BUT why would it be warranty when it was wrong prior to closing. Empty promises! Also - there are things that we were told that our home would have that after it is all said and done - did not come with the final product. We chalked it up to maybe we misunderstood however - too many things and other employees of the builder/seller telling us this has happened before with other sales expectations. Would not refer Pulte to anyone- Del Webb on the other hand has been wonderful. Neighbors and Employees of the Meridian are wonderful. #disappointmenttosaytheleast ... More

Disappointed with the time it took from contract signing to closing.

Should not have closed on house til all things were done. Still waiting for glass in master shower. Two months, carpet installed improperly in master closet, kitchen hood still not finished. Woodwork and doors, door frames dings, dents, paint runs.

Poor workmanship of interior trim, door installations, shower and second bath tile work/grouting. Above rating is a reflection of this. We were relatively happy until this stage of the project.

There are six outstanding issue..no 7 that are still outstanding and not addressed. Flood lights I paid extra for. Can’t turn off at switch..problem electrical. Hardwood floor in entry hall a board lifted and hasn’t been repaired. Counter in guest bathroom miscue where it meets the faucet leaving large gap. Bolts and instructions for hurricane shutters not provided. Broken glass for turntable in microwave..received a replacement that was incorrect size. Still waiting for yet another replacement. Still waiting for shower rod that was never provided. Spent quite a bit of money for this and disappointed. ... More

One week before moving into my home I did a walk thru to identify a few items that are typical. I discovered 19/21 interior doors were cracked. In the process to correct the problem and keep my close date, as my rental expired, movers, utilities, etc. all arranged, they tried to fix the problem. During the process doors were left in terrible condition, trim damaged, walls damaged, etc. After being in my home for one week, I saw the inconsistency of the drywall on walls, the exterior stucco around front entry had ripples in it, ceiling peeling off lanai ceiling and the list has been never ending. My field manager has been very responsive but the bottom line is my entire home needs to be completely re-painted after drywall, huge tile issues in showers and stucco items resolved. I don't know how this home passed inspection. The amenities, community are stunning but the quality of these homes are the worst I have ever experienced in my life. They boast on number of homes sold but are focused on quantity and not quality. I could never recommend this community to anyone sadly and if you do purchase, have a building inspector follow you every step of the way and refuse to close till every item is addressed. Completely unacceptable. ... More

Stay on top of the build process, the subs are very sloppy and appear to not care about other work completed, many tasks have to be redone because they are not done correctly the first time, ensure all problems are rectified prior to closing or it takes a long time to get them resolved.

Tradesmans work quality is lacking. Materials used are low end with top dollar pricing. Repairs usually require a second call back to get it done correctly.