Del Webb Reviews in Tampa St. Petersburg, FL

Get everything done that is not up to your Standards before you close, Because there will be a lot of confusion and unorganized Problems! You will have a difficult time getting them to fix things RIGHT !

the actual trades that were subcontractors were the Achilles heel in this project. Some basic carpentry/plumbing skills (90 degree base molding vs 45 degree, water supply lines hanging out off wall and not attached, wall texture on all switch plate covers and wire shelving in closets, etc.) were just not present in many areas. Too many items had to be corrected which slowed process and allowed for a distrust/questioning of competence mind set to evolve. CM was continuously aggravated at poor workmanship. He got most errors fixed, but his time could have been much better spent.

We build a few houses and this was by far the worst.

After closing we had issues with toilets flushing, gutter leaking like a water fall at entry way, kitchen cabinet door handles off, sliding glass door gadgets in all three panels messed up and scratched glass and tracks full of stucco and paint that we can’t get off, large scratches in nest kitchen sink, odor from under sink, grass dying, we just uncovers 20+ sprinkler head and trimmed around them so they would work, grass is dying and two different kinds of sod laid and different colors our quartz island has very sharp edges all around, entry way walls had to be re sanded and textured properly and waiting for someone to come back and paint, the slinging glass door looks used, the ceilings look waves, poor workmanship, and I can go on. So disappointed in all this and the responses we get are, you have to remember the work was done by humans and things can’t be perfect. We’ll the amount of money spent and knowing this is A Del Web community we are very disappointed in what was supposed to be our dream home! ... More

Great experience at first. Then my rep became standoffish, sarcastic and then condescending until I put a stop to it. After that it was one broken promise after another. I put my foot down, raised my voice and finally got most of the work done. There is still a lot more to do. The quality of workmanship is a thing of the past. You have to stay on top of these people in order to get the work done correctly.

We had to fight to get the house in acceptable shape before the closing, due to numerous defects of reckless and poor workmanship. We were forced to do the closing in spite of many unacceptable items to be corrected. The building manager assigned to our house kept making promises that did not fulfill in an expeditious manner. A new manager assigned 1 month after the closing seems to be more responsive.

This house is not quality built, there is so many things wrong it’s not even funny. Inside and out needs things fixed, things are very poorly done.

Extremely disappointed in the poor craftsmanship of the home, the field manager and his supervisors did a poor job in monitoring overall quality during the construction phase. The majority of the trades employed by Del Webb lacked professional pride in their workmanship. We had to point out a good number of times poor workmanship and in some cases informing the field manager that items were installed incorrectly and needed to be redone. Due to poor project management and lack of quality checks, our home was delayed unnecessarily by at least 45 days!

Building a new home is supposed to be a great experience, especially at the rate this places charges there should be attention to detail and much better quality materials and workmanship. We started right out with our home being built wrong with the lanai and garage on wrong ends which was huge and done for best view of the $75k pond lot we purchased, our home was also supposed to be completed in May and we finally got it Sept 12th! Which cost us $30k on old house sold because market drop and 1.5% on rate increase! The worse part was seeing homes completed around ours that were NOT even available when we bought ours. Now that were finally in and now 2 month's later we still have to have people in here, almost daily, to fix things, repair or replace bad workmanship or materials. Even our electrical box in garage was tagged wrong. They have lied, fabricated or deceived us throughout the entire experience right up till now. Like everyone says.. the amenities and clubhouse are nice but MANY we talk to say its ashame they charge what they do for such poor quality. My suggestion?... build somewhere else, we would have if knew what we know now ... More

Overall poor build quality. Unable to resolve issues. Nothing but promises. You are better off fixing things yourself. Contractors don't care and Pulte Homes is fine with this attitude. They have a broken quality control system.

As a whole, this builder displayed a total lack of interest in addressing our issues with the home. The site supervisor was somewhat helpful but spread too thin to be of timely service.

Had warranty issues from day 1 from appliances to electric to plumbing. Little response from warranty department with no urgency until we escalated to supervisors in charge. Very disappointed in our experience to date.

Sales office and rep was fine. Building was a disaster. Wrong tile in two bathrooms. Wrong cabinets in kitchen. Build manager tried to be good but his hands are obviously tied by corporate. Nice guy but just a puppet for corporate. Pulte lied to us about the issues until we came up with written proof. Poor quality- everything sloppy work. Doors arrive to Pulte not square- embarrassingly with a problem, Pulte says sorry that’s the way they come from supplier. Cheap and sloppy workmanship and toilets. Sorry but this is honest.

In any place in the home you will find something not level, damaged or missing. The lack of oversight and quality ensurance can be seen everywhere. When something is addressed to be fixed, don't expect it to be done right the next time but instead expect multiple attempts before something is completed to one's satisfaction. Expect to find many issues with the home after closing. Things like scratches on cabinets that were hidden because they were not identifiable because the home is so filthy. Scratches discovered won't be addressed by warranty because the discovery happened after closing. It is the buyers fault afterall for not having x-ray vision to see damage through smudges and dirt on everything. ... More

I found Pulte to be unresponsive, does not care about the customer, and not trustworthy. Was told the total process to complete home from purchase and sales to closing will be 8-12 months. We didn't close until after 15 months. My home sat framed untouched for 5 months. Trusses were placed incorrectly and needed to be reworked. The fix was first proposed to cut a hole in the roof to cut out the part of the trusses that were placed incorrectly and then replace the hole with the piece of the roof that was cut off. I say first as that was not an acceptable fix to me. The experience with Pulte Mortgage was not any better. In terms of Del Webb, they appear to be very focused on the homeowner and ensuring an enjoyable experience living in one of their communities. ... More

Settlement date was not negotiable even though the house was not completed. A certificate of occupancy was issued but should not have been. The inspection process seems to be shoddy. Construction supervisor, foreman, crews are unresponsive to fix deficiencies noted. Very unprofessional. Would not recommend this builder (Pulte) to anyone. They do not stand behind their product or process.

I am disappointed in the quality of responsiveness from the construction manager, and that many of the defects that were noted before closing in the walk through were left uncorrected despite assurances that they would be. To-date they still remain un-rectified. The warranty service has been practically non-existent.

Don’t use Pulte mortgage xx

While we're happy to have moved in and for the most part (the big things) the house is ok there are TONS of little things that need to be addressed. In addition, we've had to have numerous items fixed and then re-fixed because they weren't fixed correctly the first time. We're now 2 months in and still have numerous issues with no real end in sight since things keep getting delayed and incorrectly fixed. Overall we're rather disappointed and for what we paid, we expected much better quality and better response to issues.

We expected little, received even less

The buying experience was terrible. Option where limited .After moving in ,it has been a nightmare because of the poor work preformed by your tradesman. It's almost impossible to get the problems repaired. Just a terrible experience .

My experience has been VERY trying. Building supervisor did not communicate as promised, info given to me was not true and up to date. Lots of things left not corrected, was said to be covered by a warranty that has not followed up or called as promised. Got one text saying the warranty work submitted would be taken care of. That was over 3 weeks ago, with no follow up as promised with in 48 hrs. After closing all communication with Bexley Del Web has been non existent. I like my neighbors and location they are great. So far nothing but extra challenges and stress has been with this construction situation. Very sad, I'm 75 and looked forward to a enjoyable process which it has not been. ... More

1. The field managers have no experience nor the knowledge to carry out their responsibilities. 2. We have had many defects in our home caused by the sub-contractors who took advantage of the field managers lack of knowledge & experience. 3. The warranty which Pulte utilizes to repair all defects & workmanship is not worth the paper it's written on. 4. All of my statements that I have mentioned above is not from a personal view, I have pictures of all the bad workmanship along with the emails advising Pulte of all the unnecessary issues I have experienced. With that said, the same field managers are still representing Pulte with the same mind set that they had in building our home. I would not recommend to anyone purchasing a Pulte home because everything I have experienced is status quo. ... More

The process was slow which we totally understand. It started out fine, great communication with our field manager the entire time as well. But, after almost two months of owning the home there are issues that have not been taken care of and it is so disappointing that no one has time to address and fix these issues. They are to busy to get back to the homes they closed on making you feel like your home isn’t important anymore. No one should close unless everything is fully completed in the home because it takes forever to get them back out. Warranty has been trying to help as well, which we appreciate but they can only do so much. We love Del Webb and what they have to offer, however Pulte has been a huge disappointment. ... More

We would be very hesitant to recommend Pulte Builders as a quality builder. There were so many disastrous situations we experienced during our build. Unfortunately, some of our problems have yet to be resolved. It's a real shame when you spend nearly a half million dollars on a home that you THINK is going to be a quality build, and it turns out that shortcuts and poor quality workmanship are the standard. So very disappointed in what we thought was going to be our "dream home."