Del Webb Reviews in Atlanta, GA

Overall quality of workmanship was average at best and I would recommend that any buyer not to build in absentia but rather be there to inspect construction on a regular basis.

Take more time with taking care of the details.

Pulte Homes comes across as a cookie cutter homebuilder instead of a customized to fit your need

Overall I am pleased with my new home. However, I am giving a 3 star average rating based on quality review. The kitchen cabinets were not hung evenly. Kitchen windows were uneven. The bathroom cabinets are also slightly uneven.

Sales experience was superb. The on site Pulte manager for our home was awesome. Response to in house issues was great. Response to dead bushes noted at inspection very poor. Lawn damage immediately after closing from mowing crew very poor. Sliding berm fix very poor.

Many many little issues and a few larger ones. The larger issues were fixed fairly quickly, mostly by 3rd parties. HVAC by company that installed the unit, same for electric and plumbing. Issues with appliances were done by warranty service companies. Important tip- register ALL your appliances and equipment the day you move in. Chances are you will be asking for assistance before the day and/or week is through. Del Webb people are very friendly but you need to stay on the locals to get things done in a timely manner if ever. If you are good as a handyman, fixes and corrections will get done a lot faster (by you). ... More

Pulte mortgage was excellent to work with. The quality of building materials was not equal to the cost of the house. Builder had no flexibility to correct design flaws.

No internet to start. AT&T boxes buried and hard to find.

Good customer service but poor quality interior and exterior wood trim. Interior doors cheap and very poor finishing of sheet rock - particularly seams on ceilings. I’ve been In home for one month and many, many sheet rock nail pops. Paid for upgraded kitchen and appliances, but cabinets of poor quality and garbage disposer is under powered. Sod is full of weeds as well. While I like the lifestyle in neighborhood, Pulte should use a better grade of wood for trim and do a much better job of ensuring their trade people properly finish the interior

I have a long list of complaints, which I will send seperatly to delWebb

Make sure all issues are resolved before closing

Pulte is proud of what is behind the walls. Unfortunately, their ability to deliver quality finishes simply isn’t there. Their subcontractors are sub-par, and with the number of houses they are throwing up… think of a little bit less than minimum, and that’s what you get.

We were out of town buyers. They like to rush the past two weeks before closing. Good lesson learned. The paint application is not acceptable inside and out. Paint on outside of home under cover porch and trim will need to be repainted. Debris left by paint roller and brush on walls and trim throughout the house. Drywall still needs work and had sections repaired by my outside painters. Paint, caulk, and grout left of tile floor and fixtures . Laundry room plumbing not installed properly. Shower door crooked.

It was challenging. There were very good responses but there were issues they refused to address like a window t

The seller was poorly trained and seemed inexperienced. We feel options available we not all explained adequately to us leading to disappointment about our Pulte experience right from the beginning. We moved from a smart home in an upscale neighborhood valued at less than what we paid for this one. Frankly this one is sub-standard compared to that one. The workmanship is rushed and shoddy in comparison. Paint still spattered about, excessive glue on top of bathroom tile, leaking toilet, sod poorly laid and washed down hill with rain two days after we moved in and I could go on. David the builder did come back and had some issues addressed but said we had to go thru our Pulte contact for remaining concerns. Three weeks after contacting Pulte rep someone finally fixed the toilet which had a bolt sheared off. I did the clean up of glue, paint, etc myself and the house light apperently had to be ordered, still not replaced two months after closing. No one has even come by to look at the missing sod issue and how to slow down the rushing water every time it rains. And for a smart home based on electric the breaker box is inadequate to run much of anything beyond the basic appliances put in by Pulte. We put in an invisible fence which pulls regular house current much like a small refrigerator and plugged our gulf cart in and blew the GFI. Also we thought when Phoenix Systems was to set up our smart devices they would be here the week after closing. That who experience was a joke. Not only did no one show up, repeated calls and emails went unanswered. We set everything up ourselves except the wi-fi portals. We also thought a ring doorbell was include but apparently not. They finally came out but the portals still don’t work and no one to date has called us back. I would totally not recommend anyone buy this “lack” of “service” from Phoenix. All in all the Pulte experience has been frustrating and unsatisfying. ... More

Builder was great, however, trying to get someone to take care of issues after I moved in has been terrible. They changed project managers 2 months after I moved in and new contacts have been unresponsive and issues with home have not been rectified.

WORKMANSHIP AND MATERIALS WAS VERY POOR.

Terrible warranty response! Plumbing back up several days after taking possession. It was a Friday afternoon. Pulte sent an incompetent plumber. Two days later sewage backup returned. I called a competent plumber who fixed it. They refused to reimburse.

Our building manager was courteous and responsive. The workmanship / attention to details were lacking in the construction of my home.

I think that the builder can do better.

The quality of materials is not acceptable for price of home. I purchased a Spec Home, so no upgrades, but thought the basic level would be good quality. The Pulte sales agent was confused at times and did not have answers. The mortgage process with Pulte seemed to have communication issues between hand-offs/departments. The landscaping looks good until you actually check how trees/bushes were planted and discover uneven ground under grass/turf. When you do a walk-thru, take your time and inspect every inch of home. Some items, you don't see until you actually move in and then you have to deal with Pulte customer care (which is very short staffed and overworked due to number of issues from homeowners). Overall, it was not a good experience. Buying a new home should be exciting and a happy time - not so stressful at every turn you make. ... More

Poor attention to details. Sloppy finishes. House was delivered dirty. Our issues were ignored.

Extreme lack of attention to details. This was my second Del Webb home here. I like the community...however, the quality and workmanship is very poor.

Our builder was excellent. He got things done as we requested. The things of concern were not the builder it was with the quality that’s put in your homes which is NOT the builders fault. Paint is poor quality, flooring poor quality. Fixtures poor quality and guest bath looks cheap. Looks like bath fitters grade. When you pay 400,000, 00 for a home it should look that way. Garage comes unfinished, which is ridiculous! Insulation over the garage wasn’t included, the garage door when opens sounds like a bomb went off. We had the installers come and the reason we were told was the painters painted where they weren’t suppose to and the door is sticking that’s why the sound is awful. He gave us some spray to help but so far it does the same. This has all been very disappointing to me. I’m sure I could go on and on but that’s the way the working world is now. Up prices for poor quality and someone makes lots of money off seniors. We have to hire private people to come in and fix these issues. It’s sad how seniors are taken advantage of , all for greed. The staff here have been wonderful and again our builder was great. They are only doing their job the best they can and they can’t help the quality situation. That comes from the top executives… My comments aren’t meant to hurt, only to help. Other home owners think the same way but some choose to stay silent. Hope this info will be helpful for other people interested in buying here and maybe things will be be done better going forward. ... More

The initial experience was pleasant however things quickly deteriorated right before closing. Issues with Pulte Mortgage, items not fixed that was noted during final walkthrough. We had an issue with the electrical outlets not working in the island and it took many follow up and escalated calls to get it resolved. Broken promises made by Pulte customer service manager and sales manager was no where to be found. No one wanted to take ownership and resolve the issue. As a customer, I shouldn’t have to be the one chasing. Several neighbors provided similar experiences.