Del Webb Reviews in Atlanta, GA

He always kept me informed, caught any mistakes and made them right before I even knew about it. More than anything whatever was going on I praise his communication. That is usually most important to me and he continued to keep me always informed good or bad

Preclosing was wonderful. Postclosing issues remain yet unattended. Twice in the last month warranty issues were submitted, paperwork indicates to expect a response within 2 days, elapsed time now 5 weeks with no acknowledgement of receipt or course of action. Very shoddy. Very disappointing. I’m considering what my next actions should be: Physically appear at the office? File in Small Claims Court? Arbitration? Local news media? Maybe you guys have a suggestion?

I would not recommend the builder or the staff of Pulte responsible for managing the process, and the product they produce is (and continues to be) seriously flawed. Specifically, they use inferior materials, the workmanship is shoddy, and getting them to fix warranty items continues to be a problem (even after three (3) months of ownership). I would not recommend them or the product they sell.

I bought a spec house, so i didn't choose flooring, cabinets, etc, but i really like everything in my house. They building superintendent was easy to work with and overall it was a good experience. This is the 3rd time that I've purchased a brand new home and Pulte is much easier to work with and the workmanship is much better than the previous new homes. There were a few bumps along the way, but all the issues were resolved fairly quickly.

Mark my agent followed up quickly on my texts and phone calls. Lexavier and Tim also followed up on my calls. Only met them the last month of my buying experience as I purchased a home ready for closing. Even after closing they both quickly responded to my concerns or questions. Overall a 10 out of 10

There are so many major issues from beginning to end that will never be fixed I will not waste my time to list them here only to say "caveat emptor". It is obvious Pulte values expedience over quality and I can not in good conscience recommend Pulte as a builder and I rate my overall homebuying experience with Del Webb as poor.

Make sure all issues are addressed that are found during walkthrough before purchasing the home. Framing, sheetrock and flooring issues are not corrected. The warranty people for Pulte Group do not respond to issues of the home or property in the time frame they give you. Still questionable if they do.

For this price point, the finish work was poor. There was overspray and paint drips along EVERY interior wall. On the outside, there was overspray, huge drips and a large area (2' x 2') of spilled paint on the rear porch. The 6" baseboard trim has wobbles throughout the primary rooms, the 1/4" round trim isn't cut at 45 degree angles and has no attention to esthetics, light switches and trim are not square, windows shades don't hang level due to poor manufacturing, LVP flooring has a very uneven finish, there are gouges and dents all over the home in the walls and around the door trim, chips in a bathroom counter and on the tile floor from dropped tools, mismatched dye lots in the tile used in the laundry room and so on. It also seems that some of the materials are seconds. The interior doors have nails popping out and/or are delaminating and the finish on some of the laundry room floor tile is coming off. The Bermuda grass/weed was laid directly on the ground with NO leveling or rolling of the soil before the sod was laid. The concrete work has cuts, gouges and such poor trowling that most sidewalks are of a higher caliber and finish. And when the concrete crew was finished, they cleaned their equipment on the newly laid sod/weeds, leaving a pile of gravel and concrete sediment. None of what I've written includes "fixes" made during the construction process. I don't expect perfection in a production home, but at $600,000 I don't expect this degree of sloppiness. It appears to me that Pulte has a problem with the quality of their subcontractors. Concerning responsiveness: excellent during the build. Once we closed? Very slow. Very, very slow. And when I called their daytime emergency phone line, it went to their after hours answering service who couldn't help me. And other times I called or sent an email and no answers because they were on vacation with no "out of office" response provided. There are design elements in the home intended to control construction costs such as the location of the electrical sockets, hose bibs, soft-close drawers and garage insulation. I can live with those but the overall finish is such that I wouldn't buy a Pulte home again. I was expecting much better than we received. ... More

The closing process was very smooth, we had the opportunity to visit our home several times before completion. The sales person was great to work with. We were introduced to building manager and manager of the sun city peachtree.

My Wife and I in joy how our home turns out, if we have to done It again we would.

Excellent neighborhood. Had a great project manager (builder) Sam. Great neighbors. Excellent amenities. Very glad we decided to build here.

The communication was vital for keeping the process on track and was important for me.

Our PM made the process smooth and enjoyable. We love our new home.

We found it a ploy that during the initial sales portion the agent seemed to display purposeful ignorance. Did the typical lawyer RE Agent routine. You'll need to talk / do with someone else. Making the job of getting information more difficult. Our construction manager, Josh, was 5 start. Easy to work with knowledgeable. Fond issues I missed. After closing, service requests have been handled timely and in an acceptable manner. Only true issue is, how poorly the sod was maintained before closing, granted it was winter and it was dormant. But once the sod 'woke up' it was mostly weeds and Pulte's attitude was to bad too sad. ... More

The building process was precise, informative, and extensive. Russ was there each step of the way keeping me informed about the status of the build as it progressed. Russ was honest and helpful in keeping me abreast of inspections and concerns with regard to each phase of the construction. He kept me up to date from beginning to finish. Kudos Russ.

Make sure all issues are resolved before closing

The communications during construction was very good. The punch out handling I believe could have been handled better. The post customer care I feel is average according to who is involved. Some issues were prompt but others you get multiple answers and minimal results. I believe due to too many contractors on some items.

A good house. A great community. Some issues but they have been responsive to my needs.

I will certainly encourage friends to buy a home in SCP.

Every member of the Del Webb team was outstanding..

Wonderful staff. Very helpful and appreciated their dedication to making the process of building my home a great experience. Thank you.

Buying process was smooth and without drama. The technology used by both Pulte homes and Pulte finance were well done and very easy to use.

we always had any questions answered promptly

Community is excellent, but they build A LOT of homes, and the fit and finish is sometimes uneven. Wall insulation is not great; you can hear from room to room. Still, the houses have nice floor plans, community amenities are very good, the neighborhoods are well laid out, and it’s pretty here. Ideally, you’d want more insulation and a little better lasting quality in the homes themselves, but the overall experience and vibes are positive.

My experience with Del Web and Pulte was very good. Although we ran into some rough snags due to my purchase being based on a contingency, the team worked diligently with me to get everything done in a timely manner. Phil was my contractor and Dave was my sales agent. They were both outstanding during my purchase process, always responded to my emails a calls. Purchasing a new home can be overwhelming with all the information you are given. Although I have built several homes in the past from the ground up, there were some things that my experience I thought was standard. However with Del Web everything is an option. This is not a negative blow, buyers just need to be aware so you can get it added. By the same token many of the standard items I received were surprisingly nice, as they had not been standard with my previous builds. My overall experience was great and I love my community!! ... More