Del Webb Reviews in Atlanta, GA

Experience was really good, but too many restrictive HOA rules. Would not do again due to the restrictions.

Ronnie was great. Kept me informed each week. Made process easier since I lived 2 hours away

This is a model home, which to me classifies as a new home. However, when I submit a request for service, Pulte people I deal with constantly remind of what do I expect, this home was built in 2014. Customer service is definitely lacking. If I had known this home has so many issues, I never would have purchased it. The painters took absolutely no care in their work. If it didn't move they painted over it. Paint on doorbell casing and paint over most switch and electrical outlets. Complete disrespect for the homeowner. They painted over nails and loose dry wall tape. Why could they not repair it while they painted. The quality of the paint is poor. They had to replaced the sunroom door and made a disaster of the outside paint. Again, I was made to feel like what is the big deal. The appliance that were left in the house were either not connected or poorly connected and damaged. Did anyone follow up? Did anyone care. When we turned on the valves for the washing machine, water shot out from the fitting on the back of the washer. They cross-threaded the connectors. When I called in a problem, I was often left feeling like I'm the problem. The dishwasher is scratched. The base plate was not connected and created a tripping hazard. The whole warranty issue is complicated, because they are not treating this as a new home. I'm left wandering about the quality of the build. Well, I know it isn't quality. I asked about a leak under the kitchen sink which I fixed (the connection to the dishwasher was loose. I was told it wasn't a warranty issue. So, to put it bluntly, if something doesn't work, too bad, I just need to accept it. The kitchen sink wasn't even sealed, so water runs underneath it. Apparently, when the builders constructed this house, they treated it solely as a model home, with complete disregard for quality and workmanship and future homeowners. The materials are of poor quality compared to the cost of the home. Once we signed the contract, customer service ceased to exist. They tried desperately to get us closed before this home was ever ready. And, it never really was ready. There was material left in the attic that I had to request be removed. The closet by the front entrance was a jumble of wires. Why? And, I can't begin to tell you how may light bulbs I have had to replace. Would replacing burn out bulbs break Pulte's budget? The light were on constantly. The bulbs should have been replaced. Customer service, really? The home we sold, which we built in 2011 and lived in for 13 years had no such issue. No shabby dry wall, no leaks, no burnt out bulbs. I guess I have high standards and Pulte does not. This was a huge mistake on our part. If anyone should ask me about purchasing a Pulte home, I will tell like it is. This home does not resemble the $475K we're paying for it. ... More

There is QUALITY CONTROL in place during the building process. Builders are rude and do not explain nor justify delays in the construction process. Homeowners have the right to ask questions and not being reprimanded by the builders. It’s necessary to get a Quality Control System in place that homeowners can use or talk to instead of mean and disrespectful builders. We placed a complaint about Russ, our builder at the time not knowing that we would get a call back from Bryan screaming at us from the top of his lungs to “BACK OFF”. Bryan, was beyond rude and disrespectful. This is a culture of terror and bullying towards the homeowners that pay for his salary. We have heard several complaints about him after moving into our new home. Nobody seems to be interested in complaining anymore as nothing changes. After moving in Quality Control Again, ZERO. Always trying to push to get things done. Subs are not held liable for the mess they make. Nails everywhere, no magnet enforcement, muddy streets for weeks in a row. Homeowners are NOT the first priority. ... More

Although I purchased a model home, the company addressed every issue in a timely manner and was very professional. The whole team, from Sales to Service acted as if I was there only customer. I moved from LaGrange where I had lived for 40 years. This was not an easy move personally, but this team along with my realtor made it seem so easy. My house is perfect and I love it! Thank you to all that were involved in welcoming me to my new dream home!

My builder, Ron, was great. Always kept me informed, sent pictures, and fixed any problems. Pulte Mortgage was not a good experience and I would NEVER recommend them to anyone.

Our sales person was Bryan and he was outstanding! Very knowledgeable, friendly and approachable. David was our key builder from start and then he came back to finish our home. David was terrific! David was very friendly, approachable, and communicative. It was hard for us living in Michigan while our home was under construction but David kept us up to date on everything.

People well informed and answered questions. They also returned calls. Over all good experience.

LACK OF COMMUNICATION! The guy who sold my house quit or got fired. I was not informed. Builder manager told me closing would be Halloween 2023 but closing didn’t happen until December 13th and it shouldn’t happened that day. The house was not completed even though I was told during the walk through the week before that it would be. I moved over 800 miles and already had the movers arranged. And guess what it is still stuff that needs to be done. If I could have gotten a complete refund, I would have.

The entire process was smooth and everyone including the workers were polite and professional. The same respect that was shown to me was obvious in their attention to the details of their craftsmanship. The on site representation was always professional and open to criticism and of course compliments. Well done Team !!!

The builders team was excellent and the construction manager was the best!! He was very informative and answered all my questions and concerns, and knowledgeable!

The entire experience was flawless.

Pulte Mortgage did a great job with the people who were my contacts in Colorado (Jordon & Trisha). At closing we only had the attorney present. Wish we could of had a Rep. from sales and Del Webb Sun City HOA. Had some questions should be answered (Mail box key, Garbage can & pickup, Gate pass) Still don't have mail box & Key after one month, Must go to post office for mail. House is good. One thing to mention is the paint used in house is not of the same quality as the model homes. Talked with contact from paint MFG. they said it was a low grade that they used,

Having a trusted expert like Steven made for a satisfactory experience. He was very knowledgeable about the entire process and addressed every problem as a real pro

Wonderful place to live! Very well kept, like living in Disney

I would highly recommend. They made it very easy

Had a great experience with the builder. He made the process so easy and exciting about building my house. He was very professional and was always returning my calls for any questions or concerns. I really appreciated his patience with me asking so many questions. I am so happy I had him as my builder!!!!

Great experience from start to finish

Our smooth-sailing sales experience built immediate trust, made it feel “meant to be” so that we made a 48-hour decision to build on a delightful lot. We moved from another out-of-state Del Webb community. Our builder patiently handled our many questions, and spent generous amounts of time with us all along the build cycle. By Closing date, he had the house fine-tuned to our requests. We are very pleased with our new home, and we are enjoying living within it.

This experience was our first, true build from dirt to home. Our sales consultant and our project manager provided timely updates and worked diligently to meet project deadlines. Once we closed, our project manager took care of several small items of concern. Our only area of concern was the cleanliness of the house at closing. There is room for improvement in that area.

Overall satisfied with our new home, disappointed in the quality of interior paint and wood trim. Everyone at the sales of was professional and responsive.

Having a few small issues with hardware coming loose, and outlets not working in past two weeks

Wonderful experience all the way around! Mark & Rob at the sales center were awesome to work with! Zack w building our home was fantastic. Awesome community!

We were thinking 'downsize' like our parents. Shouldn't have thought like that because we really like this home and the neighborhood!

Every aspect of the home building and buying experience went well!