Del Webb Reviews in Indianapolis, IN

There was a major difference between expectations and delivery. During construction we had 4 different Construction Managers: never even met #2 or #3. Our existing home was put on the market when promised an early May closing date. Our Del Webb closing date continued to be pushed out. The 3rd closing date was postponed because our house failed to earn the Certificate of Occupancy. The day we actually closed there were 20 items on my list of corrections that needed to be made but our Construction Manager told me he couldn’t list all of them because Pulte would not want to see so many unfinished projects still outstanding. We closed anyway because the new owners of our last home were eager to move in: we had overstayed our sales contract agreement and were paying them daily for our overstay. Now, a month after our Del Webb closing, we are still awaiting work which should have been completed before taking possession. Building a new home should be a joyful experience: this was everything but. ... More

Won't bore you with every gripe I have with them, just some highlights. Discovered a survey marker in the weeds beyond what I thought was the end of our yard. It appears that they never finished the entire lot, which not only included weeds, but a large, dead tree. They stupidly decided to sod and seed our yard BEFORE installing the irrigation system. When finally installing irrigation they tore up the new sod in the front yard and basically destroyed the seeded portions. In addition, I made a service request weeks ago and received an automated response that I would be contacted within 24 to 48 hours. That was about 900 hours ago. ... More

Do not close until the house is complete and all construction issues have been corrected. I closed 45 days ago and nothing has been done to correct the sloppy issues I.e. broken window, flooring damaged by construction workers, siding not finished, incomplete trim work, incomplete interior and exterior paint, correct appliances, carpeting installation issues. These are not a complete list.

Over one year and not completed

First, I was never told that I would only have 5 feet of backyard, even though home owners are to have 15 feet. I also was not told I cannot expand patio to the side yard, which I have a lot of. Second, my project manager was transferred right after the final walkthrough. Items discussed at the walkthrough, though he said he would do before he left, he did not. Third, normally no response to emails with problems after closing. It's great to be told you have a warranty, it's another thing to be acted on. Thankfully, my neighbors are great!

There have been many different problems with this house and they haven't resolved them even after 2 months in my home. This is my 2nd Pulte home and my first one was a very good experience, so this has been a shock.

So far our new home is been a nightmare haven’t had a shower in the second bath since we moved in a month ago cabinets the shelving was not put in till just a week ago we are still waiting for two new doors the front and back door have been badly damaged and microwave they’re supposed to box it and has come in then sitting in my foyer for two weeks waiting for them to put it in it’s been very disappointing after living in Huntley the Webb community for 10 years this has been

Structure is physically sound. Finishes are cheap - even the upgrades, and in many cases the finished product is left incomplete “because Pulte doesn’t do that”. Communication with third party vendors like the company responsible for landscaping is non-existent. Response time for a response from Pulte Customer Service Department is also non-existent. Overall the home is not worth the money one has invested in a brand new home. One should expect much higher quality finishes and a complete detail driven job given the cost of the home. Can not honestly recommend Pulte to friends or relatives. They most definitely over promise and under deliver - this I have also heard from several of my new neighbors. The mortgage process went flawlessly - great communication on this. ... More

Buyer beware would cover it

Poor quality and workmanship along with cheap materials

Many issues are outstanding post closing and taking too long to resolve.

Have tried many times to get answers. Upon moving in i discovered 20 plus chips out of a section of concrete, no response on this. Ive asked bout our yard. But seems pulte cares only bout the new closings and getting their yards in. We have standing water often, but i guess its not important. There is couple other items but its prolly a non issue.

Find another builder. Workmanship on these homes is of poor quality. Communication about the building of your home is non-exsistent. Once you make your down payment you are at their mercy. Do not buy a home from this company!

Turning into an unpleasant experience and would not encourage friends to join this community.

I m disabled the sales man knew that. He never orderd me or have put in for disabled person in my i asked for wide dooes wide frint door and french dooes ro the patio. I never met with the dwsign team he or the contractor followed the book i did not got whar I asked for. And i have a barhtub shower that can not use i asked for a walk in shower and itsi cracked rhe dishwasher does not work it was dumbes smashed on the kawn have a picture. Rhry promised to fix tgings after closing rhey never did. Under indiana law they sakes men can not be the same as the designer if it stares in a book and the sales men and contractor must have the home approved by ada laws. And knoe them just like hoa rules if there 535 house it divuded amoung the home owner for example wach yars is differnt and cutting and keeping it up can not be charged the same price 181.00 dollars a month should not be. For example the people pay mrmbershup thryogh health insuranxe oe by properry taxes thay not incmuded in the hoa but it is. In addtion people pay hoa fees for activies for del web coummites not charged extra i f founded out by family in Florida and az that live in one. But mine does eveeythibg cost . So not many join anythung so there for there should not be any activrt person. Accordinf to insiana the hoa is made up by people who live there like my old place and each home owner has a say what gers paid and how nuch and what for.. indiana eaxg person pays property tax thry own rhier home they have evert right ti make changes unless the hoysing comoles owns and maintains the out side of the home that where a hoa fee comes in and peoole running the hoa must live there. In that coummity here they do not.the hoa fee shouuld cover the club house maintance the pool tennis courts and kitchen and fitness room that it and steer care for snow and yard if person wants it. Thry hsvr choices people in indianacan obt out. Thry bought tge home. And pay property taxes. In addtioni was told id i called them now pultue homes to dix things before 11 monthss then rhey will nkt come back dix things later. The sakes nan charged ne things i did not buy ... More

Detail work was not good. Actually in my lifetime of building 3 homes & remodeling others I have never seen poorer detail work. We have a long punch list. Cabinet had holes & nails protruding & unfilled cracks in the trim. Lots of nails sticking out in all trim work. The trim looks badly beat up in very many areas. Carpet wasn't protected was very soiled from workmens feet as well as paint spills from the painters . They tried cleaning but did not get the paint out or stains out. Drywall not straight obvious bows in the walls. Tile work detail bad in the master bath. They ran out of bullnose so they just used a normal tile. We never had two of our quality control meetings. Del Webb tradesmen need better training. Our sales person was great with helping us to resolve some of our issues. We had 2 construction Managers Dale was the first. He did not communicate or return our calls or emails also he never did the Mechanical inspection or Pre drywall inspection. Next Construction manager was good but was so new & overwhelmed picking up the mess at our home & other homes from what Dale did. ... More

See our comment about our construction manager below. Overall experience with DW, not good. In fact, as I write this, I am reminded that it was one of the worst overall experiences in my life. Quality of home at delivery ...... not in condition to be delivered. We will have to spend significant money to correct problems. You may ask why we will spend our own money to correct problems? Because we have absolutely no faith that Pulte will do a good job and we do not want most of their subs into our home. Some of their subs and employees were good, most were probably not even qualified for the jobs they did. I am reminded of the scene of the cleaning crew entering a home for the final clean up before delivery. They were literally dragging their brooms on the street. Dragging dirt into the house they were going clean. Rarely communicated with us. Except to respond to our questions, which should not have had been raised by us, if they had communicated to us in the first place. Never had any of the so called "celebration meetings. DW tried to strong arm and intimidate us in to closing when the house was clearly not ready for delivery. DW should be ashamed of their conduct, but I know they won't be, since I am convinced that is its business model. Threatened us with litigation, default and loss of security deposit, when they had not fulfilled their contractual obligations. They did not follow " their own purchase agreement". Purchase Agreement totally one sided piece of ........ DW constantly rushed us into making decisions. While our construction manager was brought into our deal very late in the construction process,he did a good job, However, it was way too late to turn this experience into anything other than a very bad one for us. Even though I could comment further about other matters,I AM EXHAUSTED FROM THE EXPERIENCE AND WRITING THIS. ... More

No communication. Deadlines not meet. Once closed - promised work no t completed As agreed at closing. Battle entire process. Ran out of sod. Just left bare dirt- irrigation system watering dirt.

This has been a very sad difficult experience. No one seems to care about fixing problems.

My house wasn’t clean before I moved in. Professional carpet cleaner said in all his 30 years he has never seen such filth in a brand new home. I have numerous issues that are still left unattended. I am not getting a response from the people responsible. I have issues with toilets, hot water, doors - we literally have to kick the back door to exit the house. A severe fire hazard.

This is my 4th new build and by far the worst experience I’ve ever had. From the initial purchase to selection of finishes and through the entire build, closing and first weeks of living here, it has been excruciating.—delay after delay, one serious problem after another, difficulty getting problems addressed. The one positive thing is the wonderful neighbors.

I identified poor workmanship on the inside and outside of my home before closing and turned in several service reports of things that I did not see before moving in (e.g., busted wall inside kitchen cabinet, hole in bathroom cabinet, hole in kitchen ceiling, bathroom fixtures not installed) Noone has reached out to me. I regret purchasing this house!!!! Its not worth the money!!!!!

I was told that Pulte was a quality home builder, but our experience (and that of our neighbors) has been far from positive. Pulte has cut corners, downgraded its materials, and provided poor workmanship. We have had problem after problem, and I would not have bought into Del Webb had I known what I know now.

Shoddy craftsmanship, follow up lacking

I would not advise anyone to buy in this neighborhood or use this builder. I can only hope things will improve. I can see court action in the future. I was constantly fed misinformation. Their main excuse was supply chain difficulties, but it is obvious it is mismanagement and lack of communication. Their contract was great for them and covered everything that went wrong in their favor, I have met 20+ homeowners and I am yet to meet a happy or satisfied one.