Del Webb Reviews in Indianapolis, IN

Eleven months after first starting construction, our new home is still not finished. Getting things done has been extremely difficult. Communication is non-existent. Phone calls, texts and emails go unanswered. An extremely frustrating experience and had we known, we would have looked elsewhere.

It has not been a good experience! I closed on my home March 29,2022 and I am still waiting on the outside to be painted. Other uninhabited homes have been painted so Pulte can’t continue to blame supply chain issues or lack of workers. Our home also lacks landscaping and sod. Once you close on a home you are of no account to Pulte.

It has been 6 weeks since I closed and I am still waiting for the issues documented at closing to be fixed. I have gaps in siding, missing trim on cabinets, but the main issue is my property/yard is a hazardous mess of construction trash. I get no response regarding landscaping schedule and clean up, despite emailing sales manager, construction manager or warranty manager. I was made promises that prompted me to close on an unfinished property and now I am being ignored. The building process was the same, no communication about delays unless I was constantly emailing for follow up.

If you build with Pulte, in Kimblewick, you better have lots of money and even more patience. This was our 4 new home building experience in the Indianapolis area and it was by far the worst. Have seldom dealt with a more unresponsive company. In their case, “subs” stood for sub-standard. Rarely were any tasks (elements of the home) completed 100% at the time they were started and several important ones still aren’t completed. On the exterior, our front door still has epoxy on it, one panel of our garage door remains unpainted, neither our front porch or covered porch in the rear of the home are completely caulked or painted, trim piece is missing, irrigation system isn’t installed correctly ..... all of this and we closed on March 30. And, there are issues on the interior as well. The tile in our walk-in shower in the Owners Suite still isn’t finished correctly and that job started 5 months ago (January). The Construction Managers (we had 3-4) are awful. They’re neither attentive to detail nor do they seem to care. Communication was poor throughout the build process. And, once we signed the Sales Agreement, the sales rep lost interest too. Very, very poor treatment and very, very poor experience, especially considering the fact that these are not inexpensive homes. However, it’s likely negative media coverage is right around the corner. Hopefully, that will elicit some proper response. Sad that’s what it has come to but simple appeals are falling on deaf ears. ... More

This builder was unable to keep to timelines. Our closing date was delayed multiple times. The contractors that were hired sometimes did shoddy work that needed to be rectified. We had three construction managers in the course of our build who were not responsive to our requests. We are now almost three months post closing and still have many things not completed including tiling and plumbing of our master shower and painting touch ups in several areas. We have no landscaping despite the fact that it is almost June. We see other homes that were started much later than ours getting landscaping. Promises to rectify our concerns have been repeatedly delayed. It feels like the builder is prioritizing banging out a high volume of adequate homes over crafting a lower volume of quality homes that would do credit to the Del Webb brand. We can say this because we built a home with this builder 24 years ago. Because of our positive experience with this builder, we went into this process with high hopes - and are bitterly disappointed with the building process. ... More

Worst experience I've had with any company or organization. They stopped working on my house for three weeks with no valid explanation while work was being done on other houses near mine. No flexibility with scheduling. Del Webb's attitude seems to be "my way or the highway." Anyone moving into a Del Webb community should consider buying an existing house.

Very unorganized and frustrating experience

Pulte employees and sub contractors are spread too thin and can not provide the proper attention to quality.

They tell you that this home is as close to a custom built home as you can get, what a joke that is. Walls were not square, which means drywall is not square, shotty workmanship, paint spray all over my floors and my appliances which I can’t get off, garage door has gaps around the seals, so we will be fighting keeping the snow out this winter, I requested some special orders on some items and they charged much much more than what I could have bought them myself, I could go on and on. Did not get the quality of home that we expected for the price we paid. Our construction manager did what he could but he could only do so much. I would love to have the people at the top see if they would accept their house in the condition that we did. I would welcome their visit to my home anytime. ... More

We have continually had issues with water in our owners suite closet in a Blue Rock home. First it was the no hot water. Second, water in the closet - still have a dehumidifier in my closet. We moved in April 21st. Thirdly toilet stopped up. Fourth rocks everywhere in the yard along with plastic bottles, wood, or whatever construction workers used was left in our yard and is still there. Of these issues, we have received a new water heater, Toilet makes weird noise when flushing and water in the closet coming from somewhere????? Rocks in the yard and wood and other objects in the yard is an issue as well. I would not refer anyone to purchase one of your homes because it appears workmanship is NOT the best. ... More

Our final “walk through”, consisted mostly of signing papers then rushing off to closing. It’s important to have time to check every single detail, because the contractors don’t always do so. Our dishwasher was installed crooked and the door wouldn’t open all the way. Some of our stove top burners were installed improperly. It took us over 3 weeks after moving in to get these issues resolved.

After living in my Pulte home for a few weeks, I am seeing multiple problems as a result from poor workmanship and multiple cosmetic issues needing attention. I moved here from a Pulte home that was constructed well. After this recent move, I would NOT recommend Pulte to friends and family. I am working with Warranty on urgent issues but told the majority of corrections would have to wait for the 11 month walk through! “Don’t be rushed through all walk through stages.” Functional corrections were being made as I was closing that was already delayed d/t builders issue with contractors. I lived close and checked on construction every day. I brought up several concerns. Some were addressed and some were not....or hurriedly corrected and sloppy. “ If possible and affordable, do not close until you have hired an independent inspection.” ... More

During my first week in the house I have noticed windows with condensation issues, the crown molding on the kitchen cabinets has a visible gap.

We were not included in their “Celebration Walk-Through”. This is a walk-through prior to closing that should occur. In our case, just the construction supervisor and the warranty company rep performed the walk-through. So, there have been “punch-list” items that are becoming apparent as we live in the home. (We have been in our home now for 36 days.) The Pulte Warranty folks have been hesitant to have these issues fixed. A plumbing issue (raw sewage backing up into our showers) the first week we were in our home was deemed to be our fault so we had to pay a drain company to come out and clear the drain to the street. We are now waiting to see if some crown molding joints will be caulked. ... More

Materials used were inferior. When questions were asked they told us nothing was wrong besides nothing could be changed. We stated we would not move into this house unless fixed but again we heard we can’t do that. My manager will be very upset. It was supposed to be wheelchair accessible but it isn’t. We wanted to cancel the contract but was told you can but you’ll lose the monies put down. We will not be moving into the house and currently have it up for sale. If anyone can buy back this house that would be great. Please help. Thank you.

The build quality is so so, after closing customer service is even worse.

When we picked out our counters and carpeting it was so rushed I couldn’t think. I wanted quartz countertops and only got them in the kitchen. The bathrooms are granite which I have never liked. I thought they were going to be quartz. She told me the carpet with the pad would be nice and I’m not happy at all. Painting quality is bad. Mantel is way too high. I like the layout of the home.

Responsiveness to address numerous issues pointed out prior to closing has been horrible. Damaged items, drywall repair not completed and final painting. We have raised issues to numerous parties with no response. They seem to accept less than perfect if you "can't see it" or if they can get by with it.

Such a big development executed in a relatively short timeframe by a huge company with poor corporate communication and rigid canned response to the customer resulted in chaos and did not produce a house with the same quality as the on-site sales model. Top down chain of command apparently tied the hands of the on-site construction supervisors to resolve several issus. Some subcontractors exhibited a lack of training necessary to produce quality work. Problems encountered included failure of marketing staff to accurately record customer choices and to consult with construction professionals to accurately describe details necessary to achieve customer-desired results. ... More

We had three different construction managers during the building process. This lead to very little supervision of the trades people working on our home. We felt like we were our own construction manager! Every item of discussion that came up felt like an argument and bullying to get us to accept substandard or damaged workmanship. There definitely was no feeling that we were the customer and the one paying for a home that should be built without defects! The response given was “Pulte is a production builder and mistakes will happen.” Yes,Mistakes happen but they should be fixed without repeated requests from the buyer! If Pulte put this slogan,”We are a production building and mistakes will happen”,on their website we would not have built with them and I’m sure many others would walk away! It was a battle to get the house completed to a standard that we finally felt comfortable closing on. During the last month they sent in out last construction manager Logan who at least listened to our concerns and was able to complete our home to an acceptable level. We’ll cross our fingers and hope we don’t find too many issues as we settle in! ... More

Our experience was very poor. The quality of the workmanship is very poor. Numerous items had to be done more than once and we still have a long list of items that needs to be done after closing. It has been the worst experience of our lives.

My experience with this home buying started with the salesman. He was great, although I do think there was miscommunication on a couple of things.....there are too many homes that Pulte is throwing together and doing so in a huge hurry, which is causing for less than adequate work being done and overseen by the PM's and their subs. Poor quality of work, and no one seems to really care. No communication with my PM, just wants to get the homebuyer to closing. I do realize that the PM's are not always at fault because of the poor subs and the fact that corporate is throwing way too many houses on them to let them do an adequate job for the money that Pulte is charging the homebuyer. I understand I am not building a "custom home" but at the same time I still deserve to have quality workmanship done and that is not happening here in Del Webb Vandalia at this particular time during the year of 2022. I find it very frustrating that no one from Pulte has reached out to me to solve any issues that I am currently having. ... More

It’s been a frustrating build. There is no communication, no accountability and several issues that should have been addressed before closing. Of course they tell you they will be addressed but they aren’t. Sloppy workmanship of all trades. No one takes pride in their work.

This builder is not living up to their reputation as a premier home builder. Overall quality is not there and certainly not what we expected. Rush to close with promises for everything to be done and good, but once you sign all care and concern seem to be gone and disappeared. Did not meet our expectations and we are very disappointed and concerned. Ever heard of a " Pig in a Poke" ??

We were VERY disappointed in our experience with Del Webb. The build process was very slow and many instances where rework was required for poor workmanship. Significant delays at various stages where our house would go weeks without any work being done. Both the interior and exterior paint jobs were bad and I am in the process of repainting every room in the house. I'm still removing paint specks and splatters off of our new flooring. Sloppy work. Most of our neighbors have had similar experiences with their homes in Kimblewick.