Del Webb Reviews in Washington, VA

Our first new home buying experience in 35 years. Supply chain issues delayed our delivery dateThere are always issues with any new build, but in our case they have been minor. Billy, Justin and Zach were very responsive to our needs. Several amenities with this 55+ community have yet to be built. We did purchase the home when they first came on the market and have seen appreciation of our home price. Our sales rep Devon has been great and very responsive even after our closing.

We had 30 to 40 things on our punch list after our inspection. Our project manager got them all done before closing. And our one month inspection there were four items to be fixed and they were all scheduled immediately. The house is excellent. Of course there are three or four things in the architectural design that we wish were slightly altered, but overall a really great house.

Several options were not available. Did not insulate all garage walls. landscaping was quick and dirty, no care or tight placement of sod. Exterior walls were 2 x 4 construction, not 2x6. Windows were single hung not double hung, not an option. paint seems cheap, comes off with painter tape.

Downsizing after 35 years in your home is a complicated process but the sales and construction field staff made our move to a Del Webb community a positive experience. Thank you Siobhan, Josh & Zach

I was more impressed with Pilate staff than I was with the quality of the home. Everyone in the sales office, the field managers and the mortgage division were delightful to work with. They seemed genuine and professional and always responded in a timely manner. Since I’ve moved in, I’ve had some minor issues and they have been addressed quickly, for the most part.

I would stay in close contact with builder and the process. So there are no surprises .

The way they hurried to finish the home at the cost of quality and finish was disappointing. There are days worth of work yet to be done to fix the problems with the home. The attention to detail is not what it should be and is definitely not what I expected out of a Pulte Home.

Since we started this proyect, my wife and I , have been very happy with the quality of your service

Happy with layout and build of home. Unhappy with the lack of attention to detail from the craftsman that built our home.

Your sales representative is key until you approach closing then your field manager is key; both did to be good/professional/knowledgeable or you’ll be unsatisfied with your new home purchase process.

Our walkthrough representative Josh was excellent and very responsive.

Staff is easy to work with. Neighborhood is exactly what we were thinking it would be. Very friendly

Unfortunately, due to supply chain problems, Pulte was unable to complete our home as originally scheduled. Their communication on the delays could have been better and help avoid needless extra costs on our move. Overall their response to problems after closing has been acceptable.

Considering current supply chain issues, process was exceptional.

We loved the design the Villa we bought both for our current needs but also for our lives 20 years from now. Having been an Executive at a Life Plan Community I am well aware of life changes as we age. Complete first floor living in style and comfort was met with the home design. The quality of options was good although limited and somewhat dependent on salesperson and timing of purchase. Overall for the type of building (mass construction) it is well constructed. Post construction fixes are not as easy to accomplish bc the priority is getting the buildings up. Then you are subject to quick fixes that aren’t the best quality or aesthetically pleasing, or quickly completed. The community life makes the slight inconveniences worth it though. Overall it is a great investment for now and the future. . ... More

Process for responding to issues is slow.

We had a great experience all around. Our foreman Will Wenzel was great and easy to work with and attended to our needs prior to, during, and after closing. Thank you for our new home.

Overall, a very good experience.

Beautiful community; quick build, settled on time; lots of amenities with HOA fee; neat app lets you place furniture & manage your interior before you move in.

Appliances were poor quality. They broke down very early. Wallboard seams and corners were not done very well. Building expansion and contraction with the seasons caused cracks to appear all thru the condo building. Overall I woould rate the construction and material quality below agerage.

workmanship could use improvement

On the positive side, we like the floor plan, the location and the exquisite trim work. The house also seems well constructed. However, we paid a premium price for a model home which included all of the wall hangings, most of which do not reflect our taste Upon moving in we were shocked to find that they had all been mounted with drywall screws, some as long as 2-1/2 inches, causing significant damage to the walls in virtually every room. In multiple cases they also obscured handwritten directions in dark pencil on where they should be hung. It has taken us six weeks to contract with a painter to repair and repaint the walls at a cost of more than $3,000. This has also prevented us from fully moving in, as most of our books remain boxed and our own artwork waiting to be hung. The ice maker on our $3,400 refrigerator has been inoperative since we moved in, as we are still awaiting back ordered parts. A third issue of which we were aware prior to closing: We will incur significant additional costs in contracting with a stone company to cover our front porch, which has three large unsightly cracks, two of which are about six feet long. ... More

Good Overall

To many players in process. Not easy to keep track of scorecard.

I would like to share three items of my experience. 1. Very happy with the personnel on sale, manager, site construction manager, mortgage, home insurance and customer service. Everybody from Pulte employees which involve this transaction. 2. Cheap materials provided and bad quality of the home constructed. 3. Compared the price we paid with products we received. It is too high price based on the construction results.