Del Webb Reviews in Washington, VA

Considering how stressful buying and moving into a new house can be they did a great job job. As with any new home there were a few minor issues and I was very happy how responsive they were and everything was made right quickly.

Beautiful home, modern design in an exciting new community. Good and speedy customer service. Improvements in quality control can help make the full experience even better.

House design need some improvements, such as no windows in the bathroom and kitchen is dark. The kitchen needs windows for light and fresh air. Refrigerator space is too small and could not fix regular refrigerator.

I love living here. A few minor glitches but finally getting them repaired.

My interactions with my construction manager Dave have been always been very productive. He was very prompt in responding to my questions. He even replied to me when he was on vacation.

Sales manager and construction manager were very nice and very responsive. They were pleasant and easy to work with. Customer service manager is also responsive.

Our first new home buying experience in 35 years. Supply chain issues delayed our delivery dateThere are always issues with any new build, but in our case they have been minor. Billy, Justin and Zach were very responsive to our needs. Several amenities with this 55+ community have yet to be built. We did purchase the home when they first came on the market and have seen appreciation of our home price. Our sales rep Devon has been great and very responsive even after our closing.

We had 30 to 40 things on our punch list after our inspection. Our project manager got them all done before closing. And our one month inspection there were four items to be fixed and they were all scheduled immediately. The house is excellent. Of course there are three or four things in the architectural design that we wish were slightly altered, but overall a really great house.

Several options were not available. Did not insulate all garage walls. landscaping was quick and dirty, no care or tight placement of sod. Exterior walls were 2 x 4 construction, not 2x6. Windows were single hung not double hung, not an option. paint seems cheap, comes off with painter tape.

Downsizing after 35 years in your home is a complicated process but the sales and construction field staff made our move to a Del Webb community a positive experience. Thank you Siobhan, Josh & Zach

I was more impressed with Pilate staff than I was with the quality of the home. Everyone in the sales office, the field managers and the mortgage division were delightful to work with. They seemed genuine and professional and always responded in a timely manner. Since I’ve moved in, I’ve had some minor issues and they have been addressed quickly, for the most part.

I would stay in close contact with builder and the process. So there are no surprises .

The way they hurried to finish the home at the cost of quality and finish was disappointing. There are days worth of work yet to be done to fix the problems with the home. The attention to detail is not what it should be and is definitely not what I expected out of a Pulte Home.

Since we started this proyect, my wife and I , have been very happy with the quality of your service

Happy with layout and build of home. Unhappy with the lack of attention to detail from the craftsman that built our home.

Your sales representative is key until you approach closing then your field manager is key; both did to be good/professional/knowledgeable or you’ll be unsatisfied with your new home purchase process.

Our walkthrough representative Josh was excellent and very responsive.

Staff is easy to work with. Neighborhood is exactly what we were thinking it would be. Very friendly

Unfortunately, due to supply chain problems, Pulte was unable to complete our home as originally scheduled. Their communication on the delays could have been better and help avoid needless extra costs on our move. Overall their response to problems after closing has been acceptable.

Considering current supply chain issues, process was exceptional.

We loved the design the Villa we bought both for our current needs but also for our lives 20 years from now. Having been an Executive at a Life Plan Community I am well aware of life changes as we age. Complete first floor living in style and comfort was met with the home design. The quality of options was good although limited and somewhat dependent on salesperson and timing of purchase. Overall for the type of building (mass construction) it is well constructed. Post construction fixes are not as easy to accomplish bc the priority is getting the buildings up. Then you are subject to quick fixes that aren’t the best quality or aesthetically pleasing, or quickly completed. The community life makes the slight inconveniences worth it though. Overall it is a great investment for now and the future. . ... More

Process for responding to issues is slow.

We had a great experience all around. Our foreman Will Wenzel was great and easy to work with and attended to our needs prior to, during, and after closing. Thank you for our new home.

Overall, a very good experience.

Beautiful community; quick build, settled on time; lots of amenities with HOA fee; neat app lets you place furniture & manage your interior before you move in.