Del Webb Reviews in Worcester, MA

Overall a very good experience - they keep you updated with construction progress and gave a very informed and detailed meeting on exactly how the building is constructed. Always available to answer questions and the pre buy walk through was very thorough.

The entire purchase process was easy with Del Webb and Pulte. They kept us informed about the progress of the building, and offered us options and upgrades. It is a production build, so some of the items I would have liked will have to be done after, but the basic build is beautiful and meets our lifestyle needs. They have been quick to respond with questions and any concerns post move in.

Would highly recommend Del Webb homes to anyone. Easy to work with, beautiful homes and great quality.

Every member of the DelWebb team at Chauncy Lake is outstanding, professional, knowledgeable and caring. They all go above and beyond to insure that the owners are satisfied.

Everyone on the Del Webb team was very professional from the beginning and all the way to the end! Everyone was considerate and cared about our needs. I would be more than happy to recommend Del Webb homes, or buy another if the time should come!

Many finishes were incomplete like having cabinet flooring under the sinks, unfinished details, ie., areas left unpainted, laundry room should whave cabinetry, for the costs. Responsive to issues is slow to incomplete. I did have wonderful luck when I reached out to Tim. He got my broken dryer fixed within a day while the people I was directed to have not responded. Issues are small but te cracked gliding window still remains broken with no one getting back to me.

Gary, Tim, and Joe have been so helpful and friendly. It is amazing that Tim remembers everyone’s name. It’s a great community.

Everything went as was planned.

My clothes dryer has made loud vibration sounds since day and Pulte will not replace.

All went well with closing

East closing and move in

We purchased a move in ready condominium. We were very happy with the finishes chosen by the Pulte staff, workmanship seems very good. We like the Del Webb lifestyle, and have already met some great neighbors. So far, so good.

All the people helped make this an exciting, efficient, and high quality new home experience!

Very good experience from start to finish.

The Sales experience was good, however, responsiveness once moving in has been poor. I have several quality of workmanship issues that are unresolved and desire to ensure customer satisfaction is a low priority. If anything, I feel criticized and ignored asking for broken/sloppy items within a new home to be repaired.

This place is amazing and can’t believe I live here. The process was easy and everyone was friendly and helpful for closing. The units are very beautiful. Although there were somethings that were frustrating were the units were made were you had to do some work, like carpets in the bedroom or all units made for handicap. Also somethings they fail to mention and yiu find out later. Overall, I love living here, it’s quiet, plenty to do and walk,

We had a great experience working with Jay S. in the Sales Office. We were buying the unit while living in another Del Webb community in Southern California and Jay followed through on our many questions. Since moving in, we've had normal new construction items that have needed to be addressed and Gary L. and Joe R. have been very responsive in resolving all issues. We are in the 4th of 14 buildings to be built here. Building 5 is well underway and the footings for Building 6 are going in now. When complete, there will be 700 units (with far greater than 1,000 residents) and our only fear is that the pool at the clubhouse is way too small for when the complex will be complete. Additionally, the one tennis court and two pickleball courts that will eventually be built will not be enough to accommodate so many active adults. It would be great if Pulte would add an additional pool and more pickleball courts at their expense to truly make this a world-class establishment. ... More

The entire process was amazing. I had a couple of questions/issues (nothing major) and those were addressed right away. My home is everything I was looking for.

Few minor issues on move it (to be expected). Fixed very promptly.

Everybody has been very positive and helpful. Obviously we had a lot of questions during the buying and then waiting process, but we always got quick responses either from the sales office or, later, from other people (at the the pre-closing walk-through, the construction manager was great in addressing our questions). The Customer Care & Warrant Service personel is (up to now) very responsive.

No issues so far. Thank you

Great experience would recommend it

I feel the workmanship was not as good as it could have been. It seems like they rushed through the unit to move everyone in by the end of the year.

It’s has been a very good experience.

This is a beautiful area which was part of the draw; however, I expected better quality for the price. I've lived here 2 months. Appliances are cheap. The washer (which I had no choice but to accept) doesn't work properly. It's been a week since the trouble was submitted and no response. So far, 3 doors (and counting) won't latch properly. Walkthrough items have not been resolved. I was told if I have them taken care of now, they won't come back for the one year walkthrough...doesn't seem right.