Del Webb Reviews in Las Vegas, NV

Overall our experience was good. It's obvious however they are rushing through these homes to get them finished. Some of the finishwork was poor. Make sure you are very thorough on your walk through and find all the issues. Make a list, and keep after them to get them resolved.

The overall process was fine. Our sales person was responsive and helpful with many ideas and suggestions. The design center help from Christine not so much. You must be your own advocate and press for action and information. We met with her in Feb 2022 still in the middle of a raging pandemic. She was not masked and seemed put out when she was asked to wear one. This is critical when meeting with older people in close proximity. If we were to do this again we would not meet her. The electrical designer Alan was top notch. Extremely helpful and had excellent input. Our first construction manager "Blue" was rude, condescending and poorly informed on modern construction principles. Many pieces of lumber used in framing were cracked and splintered. When asked about these issues we were told that these were cosmetic issues and he said "I don't need you telling me how to do my job." We immediately stopped the conversation and asked for a different manager. A new construction manager was assigned. Dexter did an excellent job taking over. He was helpful and knowledgeable. The overall product is a house. All new houses have issues that need to be addressed. The interior plastering has numerous globs and splatters. The baseboards were very poorly installed with corners poorly mitered. One sliding glass door is not installed square and is exceedingly difficult to open and close. There are other issues that are cosmetic and I am sure will be addressed through the warranty process. On the irrigation system the landscaper refused to properly install the backflow preventer. Testing of the assembly is required by the manufacturer, Uniform Plumbing Code and state laws. We were forced to pay for the required testing. This an essential piece of equipment that assures that the irrigation water does not backflow into the drinking water system. Overall we would buy again but be more proactive in checking the construction process to include bringing a level and square to the house. ... More

(I'M BET DEL-WEBB WILL VET THIS OUT OF THEIR REVIEWS)BUT HERE GOES, Over all and after all things added up, the cost per sq ft was a lot higher than we expected, many things not in the initial price added up fast, compared to sq ft what we would have paid on a completed home in the same city.

Overall home construction very good. Finish work lacks craftsmanship and attention to detail. Warranty service department did provide us with good customer service with the issues identified after the final walk through. Warranty service call technicians very professional, arrived on time and fixed all of the identified issues.

Pulte mortage was the worst experience in the 20 homes I have purchased in my life. Del Webb no longer cares to take calls and follow up on repairs needed. I gave up. Hope my neighbors enjoy the dead plants in my yard.

At the end of the day, you will have a quality home in a great location, You will also have some of the most annoying times of your life getting there. Just remember why you wanted this and it will happen.

We are happy with our home.

We will recommend this community to our friends, but buying during a pandemic turned out to be something to avoid if possible. We look forward to living in and enjoying the community.

I did not care for the bidding process on lots for sale.

I think the builder is fine

The timing of our purchase and closing was very short and stressful, but they met all there promised dates and we were able to move in right on schedule. With a last minute rush to finish the house quality of some of the work slipped a bit, but they have promised to fix all issues. It is a beautiful community and we are looking forward to many great years here.

Our experience with the Sales team and Design Center was great. From the time we saw the model house to the closing of our escrow, it went smoothly. For the most part, we are pleased with the house. Due to obvious imperfections (eg: molding, painting, caulking, etc.) we are still waiting for these items to be addressed. In the haste to get the home finished, we feel that there was lack of attention to detail. But the good news is, after meeting with the warranty department, things will hopefully be addressed and get completed in a timely manner.

Home was beautiful except not complete when closed.

Pulte has always in the past built a quality energy efficient home however in this case, the quality control was just not there. Heater was never checked and did not work, water lines for sink in the laundry room were drywalled over and the super never caught it, missing cabinet, crown molding and oven at walk thru. Home was not clean, smudges not the walls etc. Pulte tried to cram the close instead of taking time to make sure everything was done prior to closing. SLOW DOWN and check your work before you bring the home owner in for walk thru and closing!

real easy to work with. Good communication through out the whole process.

Experience overall was good

Don’t always follow through with what they say they will do. Also a disconnect between sales and field crew

Refrigerator not working It’s been over a month now

While all the other homes in my neighborhood have decks that do not face other, mine and my neighbors do. So there is no privacy for either of us while using the deck area. My neighbor mentioned this to the builder as my home was being built. He tells me that he was told that is just the way it is. My floor plan is a reverse of my neighbors. Had my home been built with the same floor plan orientation as my neighbor this would not be an issue. The only saving grace from this, is my neighbor and I try to respect each others privacy when using our decks. But we should not have to do that had the builder plotted the floor plan correctly. ... More

Finish out was pretty good. Some options were significantly overpriced, others were reasonable. With studs 24" on center with no plywood on exterior (stucco goes on top of tyvek) a little concerned with how sturdy it is built. Seems to be pretty well insulated. Lack of natural gas in the community is a big draw back - every thing is electric.

Happy with our home. Pulte used some bottom of the line stuff though. We will replace as we go.

It felt like once the home closed the attitude went from “tell us what we can do for you,” to “we did that according to code and you need to accept that.” Items like fencing are not included. Builder issues have arisen in the community with ground movement, though not to us directly. Issues have also arisen with construction of the community center. But we love the location and our neighbors.

Our Supervisor was unreliable, unresponsive, and acted like he had better things to do than to work with us. We never heard from him for a 30 day review.

From the questions in this review, I am not sure who specifically to review. We have dealt with a number of people. Most were responsive to our concerns. Were our concerns taken care of would be a better question. Our issue was with our walk-thru; we felt very rushed and were told some things that would be taken care of that were not. It was not a pleasant experience. Also I am not sure how to answer "Trustworthiness". Who specifically is the question referring too?

Not very happy with the response for some repairs