Del Webb Reviews in Las Vegas, NV

Record everything! Don’t trust their financial department! When in doubt, see first two sentences!

I have filled out a survey already but never got feedback from Pulte so I am not sure they are even listening. There is SOoooo much to try to convey that I am concerned that I will run outta space. 1) Sales agent was poorly responsive with 2-3 days to answer questions. 2) Pulte Title erroneously informed me that I owed them money at closing so we were scrambling the day before we left Colorado (with access to my bank) to get to Nevada. Due to a great agent within Pulte, they were able to get this figured out (that they actually owed ME money ($16K) at closing). 3) If I had been forced to reschedule the signing, I woulda been forced to rearrange travel and suffered rescheduling & lodging fees. 4) After the money was figured out, we were still unsure if we could tour the property, arrange/inspect warranty work on paint, construction, etc. and still close. It was literally the morning (8:30am) of closing that we found out we had everything ready to sign. 5) Paint quality was terrible!! Master bedroom's Tray ceiling has cracks at the intersection to the wall. We were told it lacks proper caulking and needs to be redone with caulk & paint. Baseboards were spotty, streaky and sections unpainted throughout the house (they have sent and excellent painter out twice (9 hrs so far) to do touchups and he is returning again to finish up). 6) The shower door leaked and the warranty repair worker said this happened to nearly all of the showers after they changed the style/vendor. He fixed it 90% and I had to finish the final caulk seal myself. 7) I purchased a WIFI signal extender but nothing was hooked up, there was no manual for me to work with/ from and it required a switch from the modem/router that was not dropped off. I called the sales agent and he didn't know what to do. The warranty agent didn't know what to do so directed me to the warranty office. They set up an electrician warranty visit and HE knew what to. He installed the switch, connected the prewired extender and guided me through the WIFI connection (Where's the neighborhood 10 yr old when you need one? :-)). 8) I am not a computer expert but I am not computer illiterate either but the doorbell was not connected correctly or charged for use. I finally (with YouTube) figured it out. The house thermostat is quirky, requires a phone app to control and is still unclear if I can just run the fan instead of the AC (it times out on just the fan). Pulte should have someone that can walk the new tenant through these things once you move in. They offer a "White Glove" service at the design center but this is before you are ever ready or experienced with your devices. Of course, they charge you extra for this service! Come on!!! Just roll it in to the house fees and offer a year of a consultant to visit and help connect you (or find that 10 year old). 9) We have never lived in the desert so we had no idea if we needed the services of a bug spray service or not. Several stopped by to sell us their services. We finally went with one but would have liked guidance/suggestions on this. All in all, I feel the quality of the build is good but the workmanship & support leaves a lot to be desired. The Pulte workers & agents, for the most part, want to do a good job for you so they have to work "above & beyond" to just make things workable/successful. I cannot figure out how Pulte keeps their employees! I am not sure if I can recommend Pulte but if I did, I would strongly recommend that the buyer be VERY discerning, very observant and very critical on their build outcome so it is done right. Read and watch everything/every detail because Pulte corporate is not your advocate. ... More

Repairs not completed from final walk through

This is our second Pulte home in a Del Webb Community. We are disappointed in the fact that we bought our lot and home for full price, then Pulte offers huge discounts to new buyers. 2 weeks before we received our keys no work was done at the house. Then when we closed we are expected to have all the things that weren’t done reported for warranty work. Just so it is signed off by the homeowner and Pulte gets their money. I would seriously think about that before buying again.

Send this form out in a year. I'll know a LOT more about how to rate the purchase.

From start to finish, our experience with purchasing our home was excellent. They listened to our wants and needs and were able to show us homes in our price range. They were flexible with our timeline,and we never felt pressured into buying before we were ready. The losing was a breeze, and there were no delays. They delivered everything they said they would. I we feel like we bought a well built home at an affordable price. We are very happy with our purchase.

I was very disappointed at the finishing of my home. The mudding around the light switches has gaps and the home was painted with the light plates on. There is paint on the door hinges and thresholds. The baseboards need repainting. The window frames and sliding doors have paint on them. No eye for detail.

From the time we met the Del Webb sales team until the time we closed with a complete home inspection by the field team, we had a super great experience! Top shelve from the start.

My experience with the salesperson was great. Knowledgeable and professional My experience with Title Company was good until I asked about a special assessment. She was rude and impatient when trying to figure this out. My experience with the construction manager was good until the home was completed. He helped with a couple of things and disappeared without saying a word. Shame on him. My experience with the Care Manager so far has been responsive. Whirlpool appliances very poor quality. The gas oven was delivered broken. As of today, Whirlpool has not figured out why it has not worked.

We love our home and our new community! Our home buying experience was seamless and the staff (all staff) apart of this process were professional and welcoming.

Our sales person Paul was great! Kept us informed and walked us through every step. Our project manager Ron was wonderful also-answered any questions promptly and got right back to us anytime we contacted him. Brogan did our final walk thru and did a great job explaining everything. Lastly customer service from Daryl has been excellent. He is taking care of everything for us promptly. Great attitudes from all! Great from beginning to end.

We have lived in our house for a little over a month and we still have many issues. The workmanship is sloppy and has no quality. The construction managers lie right to your face. They tell you they will fix an issue and do nothing but lie. I would never buy a Pulte home again.

From start to finish the process was exceptional! At the beginning I was just making inquiries in which Aimee (Sales Agent) was responsive within 24 hours or less with answers and this continued once I did make an offer through and beyond closing. I did my home inspection with Greg and he was awesome and continues to be responsive and helpful after I moved in. The entire team is fantastic and I am extremely happy with my purchase which I made without physically seeing the lot or walking the models - this sale was completely remote from another state and the DW team made me feel comfortable with the process. ... More

Very beautiful community and friendly neighbors.

I was delighted with the Pulte experience from first gaze until long after my 30 day walk-through touch ups. The supervisors, workers, staff and sales people are all remarkable. There were a few hiccups along the way which caused a bit of stress: 1. My name was misspelled when it was entered into one the Pulte databases. Thus, while the building supervisor attempted to contact me throughout the building process, I did not have the opportunity to connect with him until my final walkthrough. This disconnection was disconcerting and left me doubting the Pulte Quality Building process. Nontheless, Pulte’s commitment to quality made my final walkthrough an excellent experience - showing me I did not need have to double check or supervise everything along the way. 2. Once I became the ‘property owner’ rather than the ‘buyer’ I encountered another couple of wrinkles, that again, caused confusion. The misspelling of my name in the Pulte database resulted in a lack of communication between the HOA and myself. Although, I asked many questions, it took several in person conferences at the HOA hub to clear things up and to then obtain continuous information from the HOA staff. 3. I was one of the first homes in my neighborhood. The post office was unable to verify my location and thus none of the mailed communication from Pulte or the HOA was delivered, resulting in a further disconnect. Additionally, Google maps was unable to locate my address and all deliveries (e.g. my moving truck, outside vendors and Amazon) could not locate my address which caused additional confusion and distress. However, 60 days after closing, I feel comfortable in my home and community. I could not ask for a better place to live and play in my retirement years. ... More

We were kept well informed of any changes to lot availability and what to expect during the building process after we decided on the perfect lot for our needs. Once we did purchase our lot and select a home plan, the Pulte group was very helpful, and made each phase of decision making that much more enjoyable.

Our superintendent, Ron, was extremely helpful and prompt when we had a question as well as the follow up home maintenance coordinator. All the workers for the trades were always very professional and friendly.

The finish workmanship is very average at best. The issues I've found are cosmetic and could have been corrected on installation with a very minimum of effort.

The house wasn’t ready for the walk through.

Excellent service from home selection and purchase to post-closing follow-up! We are very happy in our new home.

The overall process was just average. I believe that the sales people underestimate the amount of upgrades that are really required to build a nice upscale home. Our specific sales rep was always on her day off or vacation. Once the house was completed we didn't even hear or see our rep. The quality of the build or upgrades is just not good especially considering the price. For example we upgraded to a glass french door for the office - the quality is horrible and it was very expensive. We've had several items that need to be repaired, fixed, etc. and getting them completed has been very difficult. I do love our house and community, but wish the overall value was much better. ... More

Workmanship could be better. Taking a month to replace tile and fix baseboards

Workmanship inside the house is fair. Looks like the things were done in a rush, not paying any attention to details. Very disappointed with the paint job done inside the house. Having painting redone at this time, doors , baseboards , walls . Found paint smears and drops all over our expensive floor tiles. Careless

Our Supervisor was unreliable, unresponsive, and acted like he had better things to do than to work with us. We never heard from him for a 30 day review.

Wister was very helpful. . David was also very helpful along with Carlos. Great staff working for Dell Webb