Del Webb Reviews in Albuquerque, NM

He knows his business, responds when corrections/actions need to be taken.

Get it done before closing!

We absolutely Love our home!

Lack of response to issues that have come up, especially after closing. Get no updates and no action despite several requests by us to the builder. Issues such as missing keys, missing blind, no updates on missing window screens, warranty info, dysfunctional outdoor lighting, and partially missing landscaping. It has been over a month since closing and we have had virtually no response.

Salesperson was very unprofessional and even rude . Home was not ready on time ( apx. One month late ) we were forced to close on her timeline. Home was not clean. We are very unhappy with final product and our experience with Del Webb

Would appreciate more communication around work that still needs to be done.

It can take a while to get issues with the build quality taken care of.

Our Sales Person (Lisa) was very helpful doing the process and kept us informed by phone and with pictures.

it was quite an experience.

Our sales rep was terrific. As a Realtor myself I appreciated her approach, attention to detail and responsiveness. Our construction manager gets lower marks for lots of promises and less action.

Julie was a great saleswomen. She answered all of my questions to my satisfaction and made the whole buying process very easy.

Knowledgeable, trustworthy, patient, creative, responsive, reassuring Always followed through immediately and was always available The best!

They care about closing the deal. They do not care about you, your home, or about honesty and integrity. Their employees are dishonest and insincere. The company is cheap and will always choose their profit over the quality of the product they deliver to you. Really lackluster customer service by corporate employees who are experts at complaint deflection, redirection and excuse making.

Builder response quickly to repair or replace defective items Builder assigns a person who coordinates with the suppliers to complete the repairs in a timely manner

People you work with are nice. However, they contract all work out to third parties. No one oversees the quality of the craftsmanship. We moved in and have have three pages of instant repairs needed. Tile is hollow and crooked, walls are crooked. Off my three inches on top and one on bottom. Worst stucco job ever. And, make sure you check the list of your upgrades to make sure you got all of them. They did not put in our smart home features at all.

We feel like we got a good value for our money and we love the location.

QUALITY NOT WHAT WE EXPECTED

Love my little house with a view. Del Webb has been good to work with. They’ve communicated thoroughly throughout the process.

Ease of working with all the staff from sales to project manager to warranty personnel.

The build process to closing wait was way longer than expected. We were given completion timeline from August to September and our move in was 11/16. When moving here from another state this delay lead to many challenges and very stressful year.

Purchase process was helpful and satisfactory Build took 30-45 days longer than estimated. Have been in the house almost 60 days and punch list has not been addressed.

The various teams have been great to work with and have continued to go out of their way to address our questions and issues that have arisen in a timely manner. Our primary concern to date is the lack of care in much of the finish work. Luckily, they have been quite responsive in addressing the issues, it's just disappointing that those items weren't done with care in the first place.

Angelica has always been quick to respond to us and address our concerns and issues. We are still waiting for some responses regarding warranty work so we shall see....

I found that our construction supervisor, Chris, was unresponsive and said what ever would make us happy at the time with no follow through vs. our warranty supervisor (Julie) who is totally responsive and takes care of any problems in a timely fashion and follows up to see that work is done to our satisfaction.

From the beginning we had a very positive experience. Lisa in sales was fabulous from start to finish. Carlos, our construction manager was communicative and clearly, very competent. The folks we dealt with at Pulte Mortgage and Title were responsive and thorough. The only glitch was that just before closing our construction manager was transferred so we had a number of details with finishes on the house that were not managed properly. The good news is that post-closing, our customer service representative, Julie, stepped up and has worked diligently to have all the issues corrected.