Del Webb Reviews in Raleigh Durham Chapel Hill, NC

Won’t warranty a cracked shower/tub insert.

Salesforce was knowledgeable and helpful in the planning process. Construction Manager was experienced and attentive to our needs and details. For the most part the warranty personnel are responsive to our needs and concerns with one exception.

I feel like I have a reasonable quality home. Pulte is very responsive until closing. Then it’s a bit of a struggle. I feel there should be more choices than whirlpool corporation appliances. They have shownTo have some minor issues that I can see so it worries me about what I cant’t see.

The team worked me to complete the entire purchase (offer to move in) in less than six weeks. Everyone was very friendly and helpful. The home quality is excellent. the only ding is in value. The $470k for a 2 Bdrm/2 bath is well over current market value (even with the current home shortage), but we needed a new house fast, and this fit the need. Had a few post move-in items that needed attention, and that took a month+ so took of a couple stars for that. Overall, very positive experience.

Our lifestyle Director is vibrant. She keeps us busy in ways to get to know our neighbors.

Generally pleased except for dealing with pulte mortgage company.. inefficient & should learn how to listen to their customers..made us wait two days before closing for approval..excessive emails and phone calls

The quality of paint used is not good had to repaint interior before I moved in. Also Sheetrock was not prepared as should , had to have many areas repaired. More attention needs to be paid to detail. Cleaning leaves a lot to be desired. Chris was great to respond and was great to work with.

Take your time and make sure you choose the right options the first time

Overall we were pleased with the building experience. Our supervisor was excellent and on top of issues. The quality of the materials used was not the highest quality but then we knew some of that going in for a non-custom built home.

The master bathroom sinks faucets were installed too far back and it has been over a month to try to fix. When I first reported Brandon was on vacation and he did finally come out to see the problem. Then the last conversation was October 8. I finally got in touch with my sales person Michelle how help with the issue. Brandon finally can out Thursday October 30 and said he had to talk to his supervisor to possibly replace the faucets. He got back to me Friday October 31 stating he had contacted his supervisor but he was leaving on vacation the following Wednesday. I ask for a name and phone number of who I could follow up with while he was gone. Brandon never got back to me. So I still in limbo. Additionally, the master shower was a mess. Cracked tiles and something all over the floor. The tile person can yesterday and today to fix the tiles but the wrong grout was installed in the floor. So I will final be able to use the shower next week with the wrong grout installed. This process has been unacceptable and backwards as far as a solution. ... More

Base price of home was manageable for what we were looking for but was a very basic no frills house. We were moving from a high end custom home in a gated golf community so we were having a hard time making the transition from custom to production builder. The biggest issues for me was cost above basic home cost for upgrades ie kitchen, bathrooms, flooring, gas fireplace, paint, tray ceilings with 6" crown and 7" base boards, insulation of and finishing of the garage (we elected to get the garage extended by 4 feet). When it was all done and said we ended up at $60,000 over the base price. In all honesty the design center lady gave us a ball park figure that most people end up at $60K to $75K. ... More

Some of Sod put down on lawn prior to close by Pulse contractor was DEAD. Other sod, especially in rear of home is WEED infested. This needs to be corrected. Watering and weed control has not rectified the problem

Construction manager was very responsive and worked with us closely on most issues. A few quality issues with appliances, plumbing and light fixtures occurred. I think Pulte is an excellent builder for framing and flooring, and have confidence they will address the issues appropriately.

The project manager Tim was great to work with and wants to provide the home you deserve. However the quality of the work performed by the subcontractors was much less than expected and I don't believe his bosses or Pulte really care about delivering a quality product. In my opinion Pulte doesn't provide the project managers the tools to achieve a quality home, nor do they have much oversight or control over their subcontractors. Every homeowner here had/has the same systemic issues with the build quality: 1) Trusses not parallel, that are sagging or missing several gusset plates and even cracked. 2) Concrete with cracks right after the pour and with dips and valleys noticeable after the flooring is installed. 3) HVAC drain pipes are still routed through non-insulated areas and are still freezing. 4) Hot water lines are not insulated and water will not get hot at certain faucets. 5) Pulte can't tell you where electric outlets will be because there is not electric schematic the electrician works off of. But they'll provide one anywhere you want for $75 on the day you decide to buy and sign a contract. After the pre-drywall inspection my review was similar to this review about systemic issues in the build quality and Chad from Pulte called. At certain times during our conversation he was and certain times he wasn't Tim's manager. When I said there appears to be systemic issues discovered in my home and with all the builds based on my conversations with other home buyers he wasn't the manager. When I said Tim is great to work with he was. His talking point was that he was calling to help us set, aka: lower, our expectations. My biggest recommendations are these. Hire an inspector! Hire an inspector! Hire an inspector! It's worth the additional cost. If you don't you'll get a home with a lot of unseen issues. ... More

Documentation on appliances were missing and no help from builder to get information.

When you move into a 55+ community, you are not only buying a lovely updated home, but you are also buying the lifestyle of activities, maintenance-free lawncare, and a built-in group of friends. That being said, you will encounter issues with your home, as you would with any new construction. This is not a custom home that you can tweak and modify. These are homes that are built quickly and to standard specifications. I have found through experience with Pulte/Del Webb that they are reasonably responsive and will take care of the majority of issues within a good timeframe.

Not custom enough for the money

The builder was not responsive to minor changes during the home building process. In addition the builder made two major mistakes (fireplace & cabinets) which my wife and I uncovered. However our PM Chad did an outstanding job resolving those problems and other issues.

The home itself is intelligently designed and well-built. Post purchase, inside warranty items have been handled promptly and to our satisfaction. Pre and post purchase, outside items have been problematic and not handled to our satisfaction.

The buying experience was good. The only downside I experienced was Del Webb' unwillingness to share specific technical details regarding the wiring specifications in advance of the purchase. The closing experience was good. The home supervisor stayed on top of critical issues (HVAC for example) prior to closing. The warranty service thus far has exposed some electrical issues that Del Webb warranty challenges. First, the second floor electrical system is all 15amp. When I plug in a Dyson vacuum cleaner, some lights dim briefly (but the circuit breaker does not trip). I think this is a system weakness that needs to be addressed. Pulte Warranty/Raliegh disagrees. Second, given NC weather, I think the home electrical panel should include a whole-house surge protector that was not included. I must say Ideal's (Pulte's electrical contractor) quote for adding one is reasonable. Finally, I want to recognize the low-voltage contractor's service team for working out some subtleties caused by Google's interaction with Nest's firmware. They were patient, and stayed on-task and the system is now operating per our expectations. ... More

I think that the up charges for upgrades is extremely high. The prices obviously include but labor is already paid for in the basic packages. It takes no more labor for example to install black faucets over chrome yet the charge is twice as much as the cost of the faucet. Some items listed as upgrades that should really just be a choice. Some things should be standard. A lot of misinformation and waits for amenities.

House was very dusty with spackle dust when I moved in . HVAC was not working properly but since has been repaired. Sod was not watered well before I moved in and is dried out in patches. Otherwise I am happy with the house and love the neighborhood.

While the people who work for Del Webb are top notch, and the houses look nice, the materials are cheap and the quality is not very good. The walls are so thin I can hear everything in my house from everywhere, which limits privacy. The paint job on the interior and exterior is also very low quality and will require me to repaint too soon.

Attention to detail is lacking. Example: hot/cold water in vanity was reversed in the structure for one of the bowls. Only solution is to cross-over the connection hoses. Another example: 3-bank light switch at opposite ends of kitchen each control the same 3 light areas, but the center switch controls a different area on each bank. Easy fix but poor attention to detail. Another example: Wine cooler installation - door rubs on one side of the cabinet. This sort of stuff should be caught by Del Webb quality control, not homeowner. Other silly stuff like a window blind not functioning properly, a window not properly aligned etc. Significant waste of water waiting for hot water due to heater being located in uninsulated garage at front of house rather than in a more central location. That's a cheap design issue rather than attention to detail. I expected better from a 'top tier' home builder ... More

Everything was fine until we closed on our home. During the final walkthrough, we found a couple of problems, namely the garbage disposal wasn’t working and the globe on one of the lights was broken. We were guaranteed that they would be taken care of. It’s been almost 2 months since our closing and we’ve tried to contact the builder a few times and have been unable to get a response from him. These things still have not been taken care of.