Del Webb Reviews in Raleigh Durham Chapel Hill, NC

Difficulty getting repairs made that were identified at move in. This particularly related to porch screen section not installed straight.

The building experience was too rigid. Not even small variations were allowed even when we offered to pay more

The home buying experience was rushed because I took over someone else’s purchase. There were corrections that needed to be made prior to closing that were not completed. I became aware of them two hours before the closing. I was promised at the final walk through that they would be completed. Days after my closing the project supervisor was dismissed so there went my promised corrections. There is a lot more to say, but I think one of the last things I will say is that my closing was classless, I met with an attorney, there was no Del Webb/Pulte representative, I didn’t get a welcome plant, keychain or even an envelope for my closing paperwork. I understand that the developer owes me nothing, but for the premium I paid for this home I think a keychain or a plant is not a lot to ask for. Do better Del Webb/Pulte. ... More

Construction progressed very well, our construction manager Billy was awesome and resolved all issues for us. Warranty service is terrible, have been trying for weeks but not able to get a response from anyone to resolve issues after moving in. Pulte Mortgage was also difficult to deal with - still trying to recast our mortgage 2 months later, something they told us would be an easy process.

The sales representative was difficult and harassed us often because we financed through a bank instead of Pulte Mortgage. The construction manager was reliable and easy to work with. The design coordinator was good and easy to work with.

All steps are down to a science.

The house was already built so could not get options i would have liked . House should have hose bib in rear standard . The kitchen , master bath , laundry and greatroom very nicey done .

Ask a lot of questions, email everything so you have documentation. Get to site often to verify being done to the specs of your home.

Once closing was done, it seemed that our concerns were not addressed.

The time frame for building my house is 8 months too much. Almost everything is extra charges except structure. My best advice to buyers. Buyers are aware.

Don’t settle for poor quality of workmanship. We shouldn’t have settled until corrections were made.

Check every step of construction.....get private inspection prior to drywall installation and prior to closing. Pay special attention to electrical issues and upgrades. There have been numerous issues for which I question if licensed electricians have been hired. Although I have not been pleased with construction issues, field managers have been wonderful in correcting issues. I have had three field managers, Nelson Riggs, Chris Nelson, and Rodney Daniels....they have been fabulous and very trustworthy....

We had a good field manager but he had too many homes to oversee. As a result, there is much sloppy workmanship that needs to be repaired or replaced after closing.

Buyer has no options on some issues. Painting color selection, failure to finish garage, process for buyer to review plan to ensure design meets expectations and buyer knows what they are getting. More through involvement by buyer at key stages. Seven foot garage doors and layout of drive way needs to change.

Being a first time home builder I would have expected to have better responses to simple questions and service after we closed.

It’s a very nice community! With new homes there are always issues and I feel they should address some of them sooner than eleven months!

Home is of average quality. Heating system is poor as temperature is not consistent throughout house. Some rooms are very cold while others are quite warm. Lighting plot is awkward with light switches inconveniently placed. Wall boards are thin and window areas are cold. Pulte seems to cut corners wherever possible.

From the sales office to our experience during the building process our expectations from a company with such a good reputation as Del Webb were not met. The Del Webb name carries a lot of weight but our personal experience from the sales office to the construction process was fraught with disappointments and a lukewarm response to our issues. There seems to be a rush to sell home sites and to proceed with the development of the community but if you experience an issue that requires an individualized response, you may be out of luck. To summarize...buyer beware.

The experience was a bit stressful. Del Web do not agree on our suggestion. We have to follow all their idea and choice. The quality is fairly good but after building 5 houses this one was not our best experience.

Builder did not check for proper operation of items prior to handing over home (no hot water, shower door fit, AC/Heat condensation runoff, dryer electrical outlet upside down, dead plants, Whirlpool microwave/oven combo operation). AC unit positioned outside of Master bedroom window (very noisy).

Wish we had been much more pro active in the build and inspections through out the process.

You have to watch your builders like a hawk! No a critique of people but the slap, dash process. Hey too often were dismissive of concerns until we elevated to higher and higher levels.

Mortgage issues - non responsive. Goes to trustworthiness. Looking back we over paid for the home. Loved the look and the decorations. Too much space and inefficient space. Workmanship is very good.

We are on our 4th refrigerator (1st one was wrong model, next 2 were damaged, 4th we’ve kept). Our major problem is we have no Air Conditioning in the front half of our home!! This was noticed before we moved in (less than 6 weeks ago) - HVAC people have been out 4 times and have been unable to resolve the problem - although they acknowledge there is no air coming out of the vents. Lead tech is scheduled to come tomorrow to inspect the problem. At present, our guests staying in the front bedroom are in a Hot Zone - same with the bathroom, study and entryway. Very frustrated with the lack of resolution to this problem! ... More

The kitchen cabinets are too high for my height. I asked to have them installed lower but they would not even consider any changes to the house.