Del Webb Reviews in Raleigh Durham Chapel Hill, NC

Beautiful workmanship and quality materials. Friendly and helpful staff.

good experience would do again

Being a first time home builder I would have expected to have better responses to simple questions and service after we closed.

Do not rush you design selections

Everyone was so great to work with and the quality of the work was super. I love my house!!

They understood my issues and did everything they could to accommodate me

Overall it was a good experience for me

Robert was informative and responsive.

Tried to shorten material delays

This was a quality and great experience start to finish. The PM was very communicative and responsive to issues and questions. They met the schedule commitment despite and through supply issues which was vital since a move from Chicago area was dependent on it.

Getting the house done in the time they estimated

Several major mistakes in construction (framed wrong back side) all corrected but caused delays . Great construction manager. Luv the finished product . Paint and trim work was great. Responsive to any repair requests.

Well organized purchasing experience that began with sales and continued through selection of home features and construction.

Warranty issue not resolved after 4 weeks.

It’s a very nice community! With new homes there are always issues and I feel they should address some of them sooner than eleven months!

Sales, building people were great. The mortgage people were also good to work with. But the underwriter for the mortgage was a big sxxxx ox bxxxx. I would never deal with Del Webb or Pulte for a mortgage or any other products again.

Overall, happy with purchase. They delivered on time, which was good in these COVID times. Only issue I really had was with the quality of the lawn. They did a very poor job of leveling the lawn, and I have many holes where it would be easy to twist an ankle and get injured. I have watched other lawns get laid in our neighborhood, and it seems to be a consistent issue. Otherwise, the overall build quality is about what I expected. I believe the neighborhood will be very nice, when complete, and the homes are reasonable quality for the price point. The construction managers, Matt and Tim, have worked hard to resolve the normal issues which arise in a new home and neighborhood. ... More

So far my experience has been great in all areas.

The team worked me to complete the entire purchase (offer to move in) in less than six weeks. Everyone was very friendly and helpful. The home quality is excellent. the only ding is in value. The $470k for a 2 Bdrm/2 bath is well over current market value (even with the current home shortage), but we needed a new house fast, and this fit the need. Had a few post move-in items that needed attention, and that took a month+ so took of a couple stars for that. Overall, very positive experience.

We were one of the initial "so called VIP buyers". There are very few positive things to say about the entire process. Sales initially offered inferior lots with homes they had no experience building. The slab was poured in the rain. The unprotected (no felt covering) OSB on the roof was drenched from constant rain. This resulted in the edges swelling and parts of it had to be replaced just before closing. Too many things were done wrong and the workers had to come back numerous times to fix major items. Example, it took at least 6 tries to get the walk in shower almost correct. It is still questionable weather it will function properly. That was just the beginning. The list of complaints goes on and on. My wife and I never left the house with a smile on our faces. It was always having to email the field manager about things that were incorrect. We tried to get out of the seller friendly sales agreement many times, just wanting out deposits back but that didn't happen. So now we are stuck with a poorly constructed building which was supposed to be a home to be proud of. Bottom line if I had to do it again, I would avoid this place and look for better quality builders. ... More

Excellent, immediate response to us from Joey Simpson re numerous important repairs. Contractor installers not getting it right the first time by far the greatest of issues!

The builder was not responsive to minor changes during the home building process. In addition the builder made two major mistakes (fireplace & cabinets) which my wife and I uncovered. However our PM Chad did an outstanding job resolving those problems and other issues.

So far I am very pleased with my home.

Our lifestyle Director is vibrant. She keeps us busy in ways to get to know our neighbors.

Liked all the people I worked with