Del Webb Reviews in Raleigh Durham Chapel Hill, NC

If you’re looking for a truly custom home, pick a different builder. If you’re OK choosing from available builder floor plans and available builder design and decor options, then you’ll enjoy your experience. Just don’t ask to move a wall or choose a custom paint color they don’t offer. The answer is,”no.” And if you have any sense of modern style, be prepared to change out every light fixture In the house after closing. The builder options are very bland, even the upgraded ones. The sales team and the construction team are quite friendly and very responsive. But their hands are tied by corporate, when it comes to any nonstandard requests. The neighborhood and neighbors are great, and will make for a fun and comfortable retirement. ... More

This was the smoothest, most professional home buying process we have ever experienced. From foundation to move in our site manager was always available and willing to explain, answer questions and quickly address even the most minor of concerns. A job very, very well done.

Already sent to pulte group directly.

We are very pleased with our new house

Disappointed. Would not purchase if we had it to do over.

We have experienced problem after problem and Pulte ignores us and is unresponsive.

The experience of buying a new home in North Carolina has been positive the people that we were dealing with a very professional and are always there to answer our questions immediately a special shout out to Kirsten in the office who always answers my calls and emails immediately and to our building manager who oversaw the building of our home who is outstanding. Took care of every detail. We are so happy.

Anytime we needed some help before or after closing, we've gotten an immediate response. Everyone we've dealt with at Del Webb has been extremely helpful.

From the sales office to our experience during the building process our expectations from a company with such a good reputation as Del Webb were not met. The Del Webb name carries a lot of weight but our personal experience from the sales office to the construction process was fraught with disappointments and a lukewarm response to our issues. There seems to be a rush to sell home sites and to proceed with the development of the community but if you experience an issue that requires an individualized response, you may be out of luck. To summarize...buyer beware.

The builder team was very good.

It’s very discouraging to keep hearing that DelWebb can’t do something when we know very well you can you just won’t. Why not try to explain why some of the things you aren’t willing to do are being done the way they are. Would make such a difference in the whole experience when a new buyer feels they are listened to and their Thoughts and questions are respected and answered correctly. Very difficult when you talk to different people in the sales office and get a completely different response to the same question. The most outstanding thing here is the community of neighbors who go out of their way to help each other. I really love this house, it’s beautiful, I just wish repairs could be made more timely and some not needing to be made at all. Last comment, we are older and not wanting to have to take care of lawns and plants so why couldn’t we pick the ones we want. Some that have already been planted are going to grow much bigger than the area can support and it would be nice to have someone who knew what they were doing doing the landscaping. It really looks a bit like Stepford and that’s not necessary though I do understand people just can’t do what they want to do. Perhaps more communication with the HOA instead of all the rules might be helpful ... More

It was a pleasure working with Del Webb to build my new home. The cost quoted in the contract remained the same for the entire project - no cost over runs. I found Pulte builders to be very professional and they build us a quality product.

This was the first house we built. The construction manager - Chris P. was FANTASTIC and frankly saved it for us. We wound up having to settle for some stuff we did not want and did not get some things we had wanted.

We had a good experience. You need to be involved and check on your home often. Do your research and know what you want. Visit the models and meet some of your neighbors.

We are very pleased with the overall Del Webb experience, from sales, construction, closing and first 1.5 months of occupancy

The experience was a bit stressful. Del Web do not agree on our suggestion. We have to follow all their idea and choice. The quality is fairly good but after building 5 houses this one was not our best experience.

Builder did not check for proper operation of items prior to handing over home (no hot water, shower door fit, AC/Heat condensation runoff, dryer electrical outlet upside down, dead plants, Whirlpool microwave/oven combo operation). AC unit positioned outside of Master bedroom window (very noisy).

Brand new house while I thought there would be nothing to fix afterwards Pulte/Del Webb set our expectations well. The little things that needed to get fixed were all fixed promptly and expeditiously with attention to the COVID rules and keeping us and the folks doing the work safe. Profesional to a "T"

Wish we had been much more pro active in the build and inspections through out the process.

We were very pleased with the sales and design staff who were very attentive to our needs. I had submitted a review of our builder who met our expectations and beyond. Our only disappointment has been the lawn. We have had at least 20 bad squares and some low spots that retain the water when it rains and killing the grass. We are awaiting this to be addressed.

Disappointed in Kitchen aid cook top. Terrible. You can't see the controls. Tank less water heater is worthless. The amount you save on gas to heat the water, you waste water waiting to get hot water by a factor of ten. Get rid of them. give me back my water heater. A change order process/system is terrible. Too many hand offs between vendors. The stone vendor applying stone on fronts does terrible work. No education on key mechanic - Heating and Cooling systems. Someone should be in charge to sit with the home owner and be up to speed about all the stuff the homeowner needs to understand and hit the new home running. I don't see this as the day to day field mgr. He has enough to do and does it pretty well considering all his duties. ... More

For $185 per sq ft, I expected better quality material used. Including doors, windows and fixtures. Drainage on the lot is a total mess. Still trying to get punch list items resolved. HOA for exterior is way too restrictive. Guest passes for club house should be allowed to roll into following years. We should not require a pass for grandkids to use facility between 4-6pm, that’s just crazy since we pay for the usage of the facility. If people are abusing it, then add those types of restrictions.

You have to watch your builders like a hawk! No a critique of people but the slap, dash process. Hey too often were dismissive of concerns until we elevated to higher and higher levels.

I’m not even sure we got the features we selected. Our master closet has only one shelf whereas I understood there would be an upper and lower if we chose the upgraded version. I don’t recall being asked what color grout for the showers. I chose the lightest tiles and the grout is dark brown. It’s very ugly. The floors were damaged and the ‘correction’ was to scrub a strong smelling solvent into them. The shine is now nonexistent. We asked for top-of-the - line cabinets and they are pretty cheaply made. The trash can doesn’t even have a soft close. Several bumps under the carpet. Rough edges in interior doors. Paint needed on the front door. Property line on one side is unclear. Unsightly black pipe sticking out of wall. Unattractive downspouts that don’t match the front trim on both sides of the entry. Stairs creaky already. Uneven heat distribution: Master bedroom and bathroom very warm. When the heat comes on upstairs the air escaping the vents is loud. Only one window will open upstairs ( no cross breezes ). ... More

Strong-arm tactics from Pulte mortgage and Pulte Insurance. Builder unwilling to address multiple issues discovered after living in home for short period of time. Floors not level in multiple places in the house. Grout work in shower in Master Bath was poor quality.