Del Webb Reviews in Raleigh Durham Chapel Hill, NC

Lied to ... The lot we picked did not have a 20' wall of dirt piled on the common area facing the trees. now it does !!!! we were never told about this and if we were we would have picked another lot.. Once the walkthrough is done, no other issues that arise, other then the items on warranty, will not be remedied... unlike the developers in the last three homes I bought from a developer in a community who were customer centric and looking for a high NPS Net Promoter Score. We did not get the design, in part of the kitchen, that was signed by both parties and was part of the contract. I detailed this in the first survey and its clear no one reads them as I excepted call from Dell Webb addressing these issues. If this were the issues I had with my other builders there would have been a F2F meeting, NOT HERE ! ... More

I looked at this home at the end of March knowing I could not do anything until the middle of August but when I looked at this one l prayed right there the front room and said Lord if this one is the one you want for me this is the one I would like to have This is the One He saved for me and I am thankful because it is were I am suppose to be My husband passed away January 15 so I moved close the my precious family in FV Moved in August 14

Sales people were very accommodating and the entire transaction went smoothly. The construction superintendent took care of any issue immediately. Overall everything went well.

DJ walked us through the process at the beginning and then continued with updates during the different phases. Excellent communication, thanks. The home was delivered as promised, and we found it to our complete satisfaction. THANKS AGAIN. This is our third Pulte home, and quite possibly the best.

The building process was the easiest one we’ve been thru. Damien made everything go so easy, kept us informed along the whole process and done on time. Always responsive and professional.

Construction manager was great. Responsiveness to problems/issues that needed immediate attention was mixed based on the Del Webb personnel/management involved, but overall items have been addressed when needed. HOA rules are a bit in the heavy side and would personally prefer them to be toned down. Yes, I would buy from them again.

Good, informative and responsive.

Our homebuilding experience was positive. We love our new home.

Some of the issues that were found when we had our pre-close walkthough led me to believe that the pre-close quality control was not the best. The kitchen sink had a leak. How was that not found? There was insulation stuck in the main water line of the home. Our private inspector indicated that there seemed to be a problem from one of the toilets and the project manager said he would have all the plumbing checked. Clearly that didn't happen. They had to dig up the beds in the front of the house to get the lines cleared. As far as we can tell, everything was fixed, but some of the items never should have happened. There is missing grout in the main shower that we didn't notice until we started to use the shower. Caulking was missing in the guest bath. Imrpvement needs to be made in your QC department. ... More

My husband who had Alzheimer's disease was going to live with me in our Del Webb home. Because of his disability it was imperative that we have a flat lot because he was so prone to falling. Despite knowing this information the saleslady we worked with sold us a sloped lot. The GC, Gerardo leveled the property somewhat. However it still has a steep slope. The GC was very conscientious in his attempt to rectify the condition but he couldn't make a good lot out of a bad one. And he was conscientious in trying to make the actual home as nearly perfect as it could be. I am very disappointed in my lot. The grass is awful, the landscape is spindly, and I have found 6 nails in the grass near the driveway and in the back yard. I was not told prior to purchase that I would have to pay the landscapers an annual fee of $300.00 if I wanted to have a fence installed, or I could get my own landscaper. I still have not been given a "welcome" to the community. Sadly my husband has passed away but at least I won't have to worry about him falling in the back yard. ... More

Process went well especially dealing with mortgage reps!

The buying experience was good. The only downside I experienced was Del Webb' unwillingness to share specific technical details regarding the wiring specifications in advance of the purchase. The closing experience was good. The home supervisor stayed on top of critical issues (HVAC for example) prior to closing. The warranty service thus far has exposed some electrical issues that Del Webb warranty challenges. First, the second floor electrical system is all 15amp. When I plug in a Dyson vacuum cleaner, some lights dim briefly (but the circuit breaker does not trip). I think this is a system weakness that needs to be addressed. Pulte Warranty/Raliegh disagrees. Second, given NC weather, I think the home electrical panel should include a whole-house surge protector that was not included. I must say Ideal's (Pulte's electrical contractor) quote for adding one is reasonable. Finally, I want to recognize the low-voltage contractor's service team for working out some subtleties caused by Google's interaction with Nest's firmware. They were patient, and stayed on-task and the system is now operating per our expectations. ... More

I did not like the creative and confusing math the agent used to come up with the final pice of the house. The construction manager took me on a tour of the house while still under construction. He never offered me a hard hat, safety glasses, and ear protection. We enter the house through the garage while the contractor was nailing up siding on a scaffolding above our heads. I especially did not like being threatened with a $500 fine per day if I did not move up the closing date that Pulte had originally set.

I recently purchased a home that was completed so I had no input on its construction. I'd sure like to thank the person that did, because I love it. The quality of construction was excellent and the floor plan is very nice. I'm so glad I made this choice.

Once moved in noticed issues and while some were resolved others became my problem. The one plus was I had a great project manager who kept me up to date on the progress.

We purchased a spec home in the final phase of our development. Pulte offered strong incentives to settle quickly. The upside is that we got a great value. The downside is that there are things about the home we would’ve done differently had we been able to customize it at the outset. The construction manager responsible for the home was extremely responsive and helpful prior to and immediately following move-in. Overall, we are very happy with our home.

From our initial visit to Carolina Gardens, we were impressed with the professionalism of the Pulte staff. Our sales representative (Jimmy) was extremely helpful and accommodating, showing us numerous homes and answering our many questions, all in a very short timeframe. This truly helped make the decision to purchase a home here in Carolina Gardens much less stressful. And once the decision to purchase was made, dealing with our Construction Manager (Nate) only helped us to confirm that we made the right decision. Nate was very personable and helped us feel very comfortable with our decision to make such a big move for us, leaving our home of 43 years in another state, and move to Carolina Gardens here in NC, As with any large purchases, it is likely that some things will need to be addressed, and our was no different. However, when we did need to call or text Nate with an issue, he was very prompt in his response, and very thorough in seeing all of our cares and concerns were addressed to our satisfaction. All this to say that we are very pleased with our decision to purchase our home here at Carolina Gardens, and are pleased to call this community our home. ... More

The building process was very good. Currently we have not moved in.

Warranty is less than desired. We bought a new home and have cabinent issues that warranty does not want to resolve prior to the 1year. Scratches all over appliances that make them look used! In a brand new home!

We have been very impressed with our new build process from start to finish and beyond. Professional and fast communication has been top notch with all departments. As with any new home, some items need followup after closing and we feel the service has just been top notch. Highly recommend Del Webb.

Outstanding customer service and maintenance staff. Great punch list manager

Overall the building process went ok. Chris our building manager was excellent. We had 2 floods before we even moved (one prior to our closing and one right after we closed however we had not moved in yet). Our air did not work the first time we turned it on about 3 weeks after we moved in. We have a tremendous amount of nail pops. Our enclosed room in our back the floor is on a 3” decline. Any thing else you want to know. Our garage door leaks at the bottom right floor.

While our construction manager listened to us there were many issues we had to bring up to him, things he should have known to do on his own. We paid to have items done a certain way and then found out that they arbitrarily would not do it. Had we known that we would have had a lot of extras done after closing. The subcontractors that Pulte uses are subpar to say the least.

Office/sales staff are outstanding.

Our building manager Gerardo, did a great job. As a carpenter for at least 32 years, he made me feel confident that he would do what ever it takes to finish our home with pride and quality workmanship.