Del Webb Reviews in Raleigh Durham Chapel Hill, NC

Our experience with Pulte Mortgage was horrible. We had to keep supplying the same info and the new info could have been requested much earlier. We did not close on our closing date bc of trying to get info that should have been requested much earlier than the week of Christmas when many offices were closed. We were very stressed! It was a trying experience.

Overall I’m very happy with my new home and with the community. Del Webb’s home design baths the interior with natural light and their planning/layout of this community allowed for plenty of natural space. My sales experience wasn’t great, however my GC (Nate) was amazing!! The grading of the lot (water management) and the quality of the build are very good. That said, some of the tradesmen could have done a better job. I hired a home inspector pre-closing and really wish I would have also hired an inspector at the framing stage as some of my neighbors did. Overall, the amenities are nice and the community is nice to walk in. What you won’t learn until after closing is that homeowners must pay additional fees for exercise classes and (for several classes) if you’re not poised at your computer the moment sign-up opens you won’t get in. The dog park is just a fenced area under power lines that couldn’t have been used for anything else. It’s a low area where rainwater runs and is already becoming muddy, plus no running water/water fountain and no equipment aside from benches. All of that said, the residents here are wonderful!! The neighborhood layout/design is lovely!! My home feels spacious with ample storage and is filled with natural light. I would recommend this community. ... More

The interface with staff was excellent.

My new home was built with all the bells and whistles I wanted. It's cozy and modern. The Pulte Project Manager was always prompt with his answers. I could not ask for a better place to live.

We have only been in our home 30 days so I can't really rate the post-closing responsiveness to issues, but I can say that I monitored my construction from breaking ground to closing and the house was well made, my project manager was very responsive during the pre-closing phase, and I suspect my post-closing experience will be similar. The bottom line is that I would recommend to others that they get a great home in a great community, and Clayton is a great and upcoming part of the Triangle area.

I've been a Licensed Real Estate Broker in NC for 30 years and have sold over 400 homes. I've never seen a new home with so many issues. No heat, no hot water in the kitchen, toilets clogged up, numerous electrical issues (improperly wired and bad outlets). Shotty workmanship and finish work. Not all punch list items completed before closing and builder refuses to come back and warranty division won't fix them. I invite representatives from Del Webb to come to my home to see for themselves. Their sales video states "Quality and Commitment". We haven't seen either!

Excellent home build ad responsive feedback.

Better than expected in regards to timeliness, quality, and responsiveness

Base price of home was manageable for what we were looking for but was a very basic no frills house. We were moving from a high end custom home in a gated golf community so we were having a hard time making the transition from custom to production builder. The biggest issues for me was cost above basic home cost for upgrades ie kitchen, bathrooms, flooring, gas fireplace, paint, tray ceilings with 6" crown and 7" base boards, insulation of and finishing of the garage (we elected to get the garage extended by 4 feet). When it was all done and said we ended up at $60,000 over the base price. In all honesty the design center lady gave us a ball park figure that most people end up at $60K to $75K. ... More

Our home is well built and the builder stayed on and ahead of schedules to finish our home. We are pleased with it. Only “quam” I have with the buying experience is the “nickel and diming” when picking out options. For example, Shouldn’t need to pay extra for having a light in a room, especially for the price we pay for these homes.

The entire home buying process with Del Webb/Pulte was extremely well organized. We knew what to expect at each step in the process and found that everyone on the Del Webb team was friendly, helpful and easy to work with. In particular, we want to give a big shoutout to both our sales representative, Jim, as well as our project manager, Tim. In particular, our project manager was absolutely OUTSTANDING. Tim went above and beyond to ensure that we received a quality-built home. His attention to detail at every step in the building process and regular communication with us throughout the project was exceptional. ... More

Thomas was our building manager and he was wonderful! He stayed on top of the workers to make sure everything was done correctly. We love our new home.

Poor quality ie. No insulation on hot water lines under concrete floor, specs for laundry room cabinets is 0.5” to low to accommodate a pedestal mounted washing machine underneath them, sink disposal switch is under the sink in a cabinet which is difficult for seniors over 55. Foundation insulation is poorly protected with a parge paint that is damaged easily and cracks easily, missing shelves in kitchen cabinets, door locks/deadbolt wouldn’t latch properly, many issues found by our independent inspector that were missed by the “Pulte Quality Build/inspection process”, ceiling led puck light look very cheap, concrete flat work was very poor with cracking and large ridges which are a trip hazard, smoke detectors false alarm regularly, poor/low water pressure, LVP flooring has gaps/hollow spots to the concrete floor, sod is layed very poorly with gaps, holes, ruts all over the lawn, build sites are not kept clean with debris, trash and plastic blowing all around and in neighbors lawns and green space. ... More

I would love to give this a 5 star review but having to try and use the mortgage division prevents that from happening. After 70 + days I went through another lender and was completed in 9 days with a clear to close. Pulte mortgage certainly doesn't like self-employed business owners. My wife and I are so glad we decided to proceed. We love it here. Can't wait for the club house!!!

Quality built home with many great conveniences. Construction manager made certain that all issues were properly resolved.

Richard was very knowledgeable about Dell Webb, the Carolina Overlook Community, and the types of homes offered. He answered all my questions and as a result I felt very comfortable about my decision to buy a home in this community.

The first time we visited Del Webb's Carolina Overlook, we knew we wanted to live here. From our first meeting with our sales rep, Richard, to our last walk-through with our construction manager, Zach, everyone at Carolina Overlook worked diligently and promptly to make our home building experience a pleasure. The quality of the materials and construction work are first class. There is a wide range of home sizes and styles. Each home model has a large number of architectural options that allow you to customize your layout to suit your personal needs. Liz helped us with getting oriented and Karen worked with us in the design phase to make sure everything we picked out would look great together. She even helped us stay within budget, which was a challenge with all the great selections in options and materials. Our home was finished and ready to move in ahead of schedule. Every deadline was met and our construction managers, Joey and Zach, made sure to keep us informed with weekly progress updates. The neighborhood is beautiful and the neighbors are super friendly. This was the best decision we ever made. Thank you Del Webb. ... More

We never had contact with agent after sales contract was signed. Never received welcome packet till after finding out there was one. Never told that PO Box should not be included in mailing address. USPS was as confused as we were! Took weeks to receive mail. Building manager addressed our initial concerns but after two weeks will not answer our texts.

VERY PLEASED WITH THE WORKMENSHIP

The experience was positive overall. We are happy to be part of this new community.

Ok experience overall, however attention to detail in the home is lacking. Many paint issues along with Pultes unreasonable position on replacing dead plants and trees in first year dampens experience. In addition I have watched the trades on the 2 adjacent homes. Quite frankly the trades are not watched closely and are pretty careless when it comes to completed homes and property. Our Pulte Construction manager was excellent and responsive, however the one responsible for the homes next to us seems to be hardly ever around. I suspect they are short staffed to properly supervise their Subcontractors. ... More

Our experience with purchasing a home at Del Webb at Carolina Overlook was great. They were super accommodating to make the accessibility changes we needed and we were kept updated regularly. Liz and Jill in the sales office were terrific and our construction manager DJ could not have been better. He really went above and beyond.

I highly recommend Evan to anyone who is looking for an easy building experience., He walks you through the process with clarity and confidence. A wonderful experience with a person who is knowledgeable and transparent with the whole process. He clearly wants your confidence and making the process as easy as possible.

My wife and I relocated to North Carolina from New England. On a recommendation, we were told about Del Web and the Overlook community. After our first visit, we decided that this was the lifestyle we were searching for and looked no further.. The entire process from start to finish was enjoyable. Now, we constantly ask ourselves why we waited so long to make this life changing move.

Um, you are looking for trouble with one of these homes. First (and still not fixed) are electrical wiring problems. Then there was the sewage backup in the master bath. Other little just plane careless things. Brandon is trying his best to resolve but.. nuf said. AI love my neighbors but not fond of Dell Web. Please feel free to call.