Del Webb Reviews in Raleigh Durham Chapel Hill, NC

Experience has been relatively painless. Happy with landscaping. Home seems well built.

Austin was absolutely the best construction manager! We were very impressed with his skills, attention to detail and responsiveness to our questions. He made the home building process feel safe and secure. We are really loving our new home!!!

The house is new. So far it’s been a good day. It’s very small, but I think it will be worth it.

Vicky the Realtor was awesome throughout the buying process. Thomas the “builder” was terrific from the initial meeting to the final walk-thru.

A lot of nice people but they dig in on simple issues

The home is great. Construction representatives were really responsive to our requests. We love the area. I would give everything 5 stars except Pulte Mortgage made the closing extremely stressful - they left everything to the last minute and did not communicate their requirements clearly which lead to massive confusion.

From beginning to end my experience was excellent. Ms Parrott was great in showing us around and helping us to narrow the selections of houses. Thomas Johnson our contractor was amazing. He saw issues before I did and had them corrected. He was timely in providing responses. Our home was finished when he said that it would be finished. Excellent work was performed by Thomas and his crew.

Our project supervisor, Zach, has been WONDERFUL. If he can get things done, he absolutely does; if he can't it's because "his boss", "Pulte", has his hands tied. Our landscaping/grading of back yard is a mess - you can't grow grass on clay whether you water it or not. You can't walk on the lawn there are so many rocks underneath; I'm afraid I'm going to twist my ankle. The side of the house is pitched so steep you can't walk on that either. We are supposed to have a retaining wall and fence on the bottom of the "cliff" of our back yard and don't. Pulte representative(s) are blaming the Town of why we don't have a retaining wall/fence. Last time it rained you could watch the mud (because the sod is a joke), washing down into the property below us (which is a small "park" with corn hole boards). Spoke to representative(s) of Town and they said Pulte should have put a retaining wall/fence, but didn't. Before we closed, we walked the property and I questioned the grading of the back yard and absence of the retaining wall and fence that is behind all of the other homes next to us. I was told "don't worry about it - it'll be fixed." STILL NOT FIXED ALMOST 2 MONTHS LATER AND NO ANSWERS FROM ANYONE. ... More

My Home Buying Experience was pleasant! I have been in my home for approximately 60 days and have enjoyed the experiences. The community is delightful. However, the HOA experience not so. I am very concerned about getting satisfactory responses for reported Service Requests.

I had a wonderful experience from day one. Vicky in sales was amazing, Jimmy with finance was also amazing and answered my questions. Vicky helped me pick out the home I wanted. Hillary in design was very experienced and helped me get the options I wanted. Austin my CM was outstanding and guided me through the construction process and made sure I understood and was happy with the process. I am very satisfied with my new home and the Del Webb community at Carolina Gardens.

Evan, has been a wonderful person to work with, very knowledgeable and helpful. Everyone in the club house has been kind and helpful as well!

Some of Sod put down on lawn prior to close by Pulse contractor was DEAD. Other sod, especially in rear of home is WEED infested. This needs to be corrected. Watering and weed control has not rectified the problem

We have (hopefully had) a problem with mold found in the attic at pre-drywall inspection. It was treated just before closing but rather than guarantee it in writing that if there is ever a future problem where it spreads which I pushed for, but instead was told this verbally. You have a 1-year warrantee and "IF" we determine we should cover the repair or ongoing treatment then we will. Otherwise, it will be at our expense, which leaves me very concerned about the long-term quality, safety and potential repair/maintenance cost of our new home.

I think that the up charges for upgrades is extremely high. The prices obviously include but labor is already paid for in the basic packages. It takes no more labor for example to install black faucets over chrome yet the charge is twice as much as the cost of the faucet. Some items listed as upgrades that should really just be a choice. Some things should be standard. A lot of misinformation and waits for amenities.

The house is well built but has some issues with workmanship. For example, we went to install a ceiling fan on our patio and when we removed the light fixture we saw that the vinyl ceiling was cracked. The light fixture hid that. Also there was a number of caulk residue areas that I had to clean up. It takes a VERY long time to get hot water in the kitchen sink faucet.

It was the worst experience in building a home from lack of supervision to communication of our PM, I would never recommend Pulte, we are still waiting for a basket strainer for the kitchen sink, totally unprofessional.

From the sales process with Diandra, then design with Karen, to construction with Joey, it was a great experience. Each one of them walked us through the process and offered offered valuable opinions that enabled us to have what we feel is our perfect home!

We’re very happy here. From Liz’s greeting to Richard starting the home buying process to Karen working with us on the Interior Decorating to Tomas doing a great job from the construction process, it was fantastic!!

Overall a reasonable process. I would strongly recommend you hire a qualified inspector pre-drywall & pre-close & radon. Multiple findings by our inspector had to be addressed (hurricane straps, gas leaks, bowed walls, etc.). Happy with the end result. Trust but verify.

The house that I've moved into is amazing- very comfortable. The layout and design of the whole house is excellent and very high quality, with only a few very slight cosmetic flaws.

The Field Manager, Zachary, was always quick to respond to my emails and to be helpful and fully explained and/or addressed questions or issues. He was very pleasant and knowledgeable when we'd meet (I'd come from another state, all scheduled appts. were solidly made and I always had confidence in booking my flights); I fully believed he would manage everything with 100% caring and attention to detail. He had also gone above and beyond in offering information to me about some things that DelWebb wouldn't have been able to do for me; that was an unexpected, pleasant surprise. My experience really was top notch! Thank you, Zachary! ... More

We had the best home buying experience ever, from the reception from Liz at the front office, to Deandre in Sales and the awesome Tomas as our Construction Manager. It doesn't get better than this.

Construction manager was very responsive and worked with us closely on most issues. A few quality issues with appliances, plumbing and light fixtures occurred. I think Pulte is an excellent builder for framing and flooring, and have confidence they will address the issues appropriately.

The builder responded in a timely manner.

Our only issue was with Pulte Mortgage not having their act together therefore turning our closing into a 4 hour fiasco. Shame on you Pulte Mortgage.