Del Webb Reviews in Raleigh Durham Chapel Hill, NC

My construction manager was the absolute best!

Quality is lacking. Walls not plumb, finish woodwork is uneven, horrible caulking. This is our 3rd Pulte purchase so we are familiar with "big box" builders and how things are done. This home is the lowest quality home that we have every purchased.

Pulte is a large builder and part of a conglomerate. Things will be done according to their schedule, not yours with no apologies. My home was completed within their predicted time frame. However at several points in time, it sat for a week with no progress in the building process. I could have been completed more quickly without sacrificing "quality". So far, with the exception of one request, my experience with the warranty department has been very disappointing.

Can you say production homes?!?! They tell you one thing and then do another. The workmanship for the most part is poor. Granted there are a few decent subs, but overall the whole process is bad. The supervisors are no more than Pulte yes people. They tell you what you want to hear, but don’t follow through with what needs to be done. Never again!! Worst decision ever!!

More consideration should to be given to people in their 70’s with limited computer skills. The perception to us was that staff didn’t have the time or patience to help us through what to us was daunting at best. Town Square either couldn’t or wouldn’t return phone calls for assistance. Difficult to feel part of our new community.

Every step along the way went according to plan. My construction manager was great in communicating to me from when the foundation was to be poured to the framing of the house. He took pictures and sent them to me and my Realtor. Everything went smoothly from beginning to end. I have been here for two months and have no problems with my house. I am very happy here and would recommend Carolina Gardens to others looking for a 55+ community.

The home itself and the development/neighborhood are a step up from our last 55+ community experience. The build quality, amenities, and builder and HOA staff all have made this move a most enjoyable experience.

The project manager Tim was great to work with and wants to provide the home you deserve. However the quality of the work performed by the subcontractors was much less than expected and I don't believe his bosses or Pulte really care about delivering a quality product. In my opinion Pulte doesn't provide the project managers the tools to achieve a quality home, nor do they have much oversight or control over their subcontractors. Every homeowner here had/has the same systemic issues with the build quality: 1) Trusses not parallel, that are sagging or missing several gusset plates and even cracked. 2) Concrete with cracks right after the pour and with dips and valleys noticeable after the flooring is installed. 3) HVAC drain pipes are still routed through non-insulated areas and are still freezing. 4) Hot water lines are not insulated and water will not get hot at certain faucets. 5) Pulte can't tell you where electric outlets will be because there is not electric schematic the electrician works off of. But they'll provide one anywhere you want for $75 on the day you decide to buy and sign a contract. After the pre-drywall inspection my review was similar to this review about systemic issues in the build quality and Chad from Pulte called. At certain times during our conversation he was and certain times he wasn't Tim's manager. When I said there appears to be systemic issues discovered in my home and with all the builds based on my conversations with other home buyers he wasn't the manager. When I said Tim is great to work with he was. His talking point was that he was calling to help us set, aka: lower, our expectations. My biggest recommendations are these. Hire an inspector! Hire an inspector! Hire an inspector! It's worth the additional cost. If you don't you'll get a home with a lot of unseen issues. ... More

Thomas was very kind and informative.

Our home was built in 4 months from contract signed to closing thanks to our construction Mgr Tim Cook.Great Communication throughout the process.

Both project managers were excellent. We had not issues with minor defects being fixed

Tomas was very Professional and knowledgeable. He listened to our concerns and addressed each and every one. We are pleased with the attention to detail and the time he took to explain the entire build process and delivery.

My experience with the builder's team was a good experience. The communication was appropriate through out the building process. The team was very responsive to any questions that I had during the entire construction and purchase process. The team was very transparent when things had to change or be adjusted. I would recommend the builder and team to others seeking a new home.

You might find that their sales process has you committing financially before you really know that the sizzle is much louder than the available options. Basic quality at a premium price, with limited options in finishes. They use terms like chefs kitchen, yet the actual quality of materials and installations are basic at best. The persons associated with each step of the process are there only to move you and the transaction to the next step of closing the deal, using phrasing and sizzle to get you to the next step. It's not dishonesty, but certainly salesmanship very well crafted. Absent the neighborhood itself, the product could cost 35% less using a General Contractor, but the process would take much longer as their construction time efficiency is very good. Get them in, accentuate the positive, keep the sizzle loud, close the deal, get it built, and move on to the next. It's a money machine. ... More

We have had the "pleasure" of "building" three new homes in the last 4 years. The construction process with Pulte/Del Webb was by far the easiest, most enjoyable, and stress free. Our Construction Manager, Austin, kept us informed all the way through. And went out of his way to ensure that any issues or concerns were dealt with in a prompt and professional manner. We love our new home and community!

Overall a good experience. Being a brand new community, I feel like the “support services” are slowly catching up to the standard that Del Webb promotes in their website and materials (punch list items before and after closing, maintenance of community for existing homeowners as new homes are being built, etc.) Great experience with Sales team and our Construction Manager.

Our experience with the purchase and building of our Del Webb home was a very positive one. We began the process in April 2023 and were given an estimated completion date of November - December 2023. We closed in mid-November.. At each stage of the process, the Pulte Team Members were very friendly, helpful and professional.

Difficulty getting repairs made that were identified at move in. This particularly related to porch screen section not installed straight.

The building experience was too rigid. Not even small variations were allowed even when we offered to pay more

David was great! Pointed out details, gave good advice. House was done on time.

Tim is serious, sincere, knowledgeable and goes the extra distance to make sure everything is right with the home. There were a few issues with the home, but they were quickly addressed by the project manager, and we no longer have to worry. He would be a great asset to our community if he lived at Carolina Gardens.

Always responsive, professional and helpful. Great response time. Always answered our questions thoroughly..

I had an excellent experience with my sales staff person and my construction. They were professional, available to answer questions and give honest guidance.

Our overall experience was very good! We are out of state and felt very well informed throughout the entire building process. EVERYONE we worked with was so nice, helpful, and responsive to our inquiries. We love our home, it is not only beautiful but we're confident that it is very well-built. I wold recommend hiring a good realtor (thank you L.T.) before you even walk in just to have that extra level of customer service.

Documentation on appliances were missing and no help from builder to get information.