Del Webb Reviews in Raleigh Durham Chapel Hill, NC

At our first walk thru we encountered a myriad of problems stemming from unfinished and faulty work. Poor cleanliness made it difficult to evaluate cabinets and flooring. There were just too many problems to keep track of. We closed over 6 weeks ago und we still have open issues from the final walk thru punch list.

We hired an independent home inspector who asked the builder when the house would be 100% complete so he could do the pre-closing inspection, When he arrived, multiple trades were working in the house so he couldn't complete his inspection, When we came for our closing day inspection, the house had not been cleaned, so we couldn't see everything. The builder was responsive to our findings afterward, but we shouldn't have closed before the inspection was complete,

Overall our experience was good. We were not initially impressed with the sales team in the beginning. I believe this was due to more potential buyers walking through the door than agents to service them. Once we were in the contract process, things improved. Everyone we dealt with at DelWeb were great, especially the design consultant and especially our Construction manager who was fantastic. After closing we had some additional issues pop up that we didn’t pick up on during the pre closing inspection. Those issues were immediately addressed. Same was true with some warranty issues which were addressed with no hassle. I would recommend a DelWeb community based on my experience. ... More

The sales manager and construction manager are very responsive and taking the action on it once the issue has been reported.

When you move into a 55+ community, you are not only buying a lovely updated home, but you are also buying the lifestyle of activities, maintenance-free lawncare, and a built-in group of friends. That being said, you will encounter issues with your home, as you would with any new construction. This is not a custom home that you can tweak and modify. These are homes that are built quickly and to standard specifications. I have found through experience with Pulte/Del Webb that they are reasonably responsive and will take care of the majority of issues within a good timeframe.

Daniel was wonderful as a project manager. He always returned our emails promptly. We love our new home.

The sales staff is great but the construction manager was incompetent. We identified several issues to him that did not get corrected until after several promptings, including electrical circuits inoperable, garage paint incomplete and the incorrect amount of attic insulation. This was the dirtiest home I have ever moved in to.

Overall the moving in process was very good. There have been certain areas which have needed to be fixed. This involved contacting the right people to resolve these issues.

We were very hesitant to make this move but so far we are very happy. Hoping the amenities center is completed soon as that will be a large part of the reason we bought in this community.

We had a good experience considering this was our first home built from a company as large as Dell Webb. We received weekly pictures of the progress from Vicky, and it was nice since we were from MI. Our construction manager Tom was good about communicating with us, as we understood how many homes he was managing. He was very knowledgeable and kept us in the loop on the progress. We feel that once we closed, the communication slowed, and getting assistance was hard. Our fireplace was not working and we ended up just calling ourselves and got things taken care of. The construction was good, however it seemed sloppy. The home was filthy when we moved in, and we had bent screens, scratched glass, and uneven tiles in our guest bathroom. We’re still receiving past due notices from Spectrum regarding our cable, and have tried addressing this on numerous occasions. Aside from those few issues, we feel we had a good experience and are very happy to be a part of this beautiful community! Love seeing the progress on the clubhouse too. ... More

We are very happy with our new home. Quality workmanship and great floor plan . Our construction :manager has done an excellent job, following through after closing to address whatever issues might still need to be resolved. Our new home was worth the wait.

House completed well within the window that was promised.

Easy process from start to finish. I feel I got a quality build and I love my new home. Our Construction Manager Tom Johnson was responsive and thorough and I couldn’t have been happier.

Easy process to build the house, the building manager was very detailed.

The house was built to our expectations and our head of building is great! We have had a few issues with the house after we moved in. The outside faucets leaked, the electrical in the garage keeps blowing the gfi outlet and our roof leaks. So far the roofers have come out and sprayed water on the roof. It didn’t leak where they sprayed so they said there was nothing they could do and left. That is why the rating is not a 5 across the board.

Question everything and get things in writing. The sales rep specifically stated that I needed to get my down payment in asap to secure everything , especially since the interest rates were going up. I did this but my interest rates were not secured. There was more that should have been done to do this and she never said anything about it. As a result it cost me an additional $5500.00 to close my loan.

The quality of the workmanship on my home is below average. The subcontractors have no respect for your home. They seem very less than skilled. We are to the point where I want to hire my own people to fix the problems that have not been addressed.

We love our new home; and the Pulte team is very responsive and helpful throughout the process.

Oven didn’t work and we’ve been waiting weeks for repair. Tile has drywall mud caulk and grout all over it. The entire house was filthy when we moved in. We have not been able to get them to clean it. Shelving in closet came down. Very disappointed in this house and pulte’s response to date

The best part of the entire process by far was our sales person Vicky W. She literally held our hands through the entire process. Answered every question and if she didn’t know the answer she didn’t hesitate to seek it out on our behalf. Even after our closing date she was still helping to answer questions. Our build team was great and the company is trust worthy. We closed with a few outstanding task that needed to be completed and I am pleased to say build team kept their promise dates and completed everything to their word. We have a beautiful home and are pleased with the quality. Yes, I would and do recommend Del Webb to my friends! ... More

Missing pulls, vent over oven, missing molding in the home, They did come and fix 4 plugs in the kitchen. Replaced dented dishwasher and microwave.

Thank you for a smooth process all of the Pulte family was great

I was fine with the experience until we closed on the home. We got to the house and it was very obvious that the house was not cleaned. I had to vacuum/sweep the entire house and the screened porch. My husband has continued to find various things like nails, cigarette butts, old cups, plastic spoons and various trash around the outside of the property. We did not have that sign stating it is a private residence placed in our yard like the other homes on our block. There were drips of paint on the bathroom high window, the garage windows. There was a long strip of leftover wood on the floor behind our stove. My husband had to break off a nail that was in the bathroom cabinet that was sticking out. Our gas was turned on but the valve outside had to be turned on. We put the heat on and the stove and nothing came through. My husband had to do what should have been done before we closed. Very disappointed that at the end, there were so many issues. It leaves a bad taste in our mouths. You pay a good deal of money for this home and to have it end like this was very disappointing. ... More

The mortgage process was very difficult.

From the preview of the model all the way to closing we had awesome experience. Sales staff and our construction manager very professional and knowledgeable. Always willing to answer any questions we had. The build quality of our home was great. Community director and HOA really doing everything to keep residents happy and entertaining.