Del Webb Reviews in Wilmington, NC

Mark was very responsive and kept us informed of house build stages. Always answered our questions quickly. Made home buying process very easy to follow

We are satisfied with the build overall. Our construction manager was very good and responsive to our questions during the process. It was actually fun to come by the house and watch the progress, and the closing date was as promised with no delays. While there were corrections that needed to be made, the time it took was swift and completed quickly. Zach is a great manager and a keeper for the company!

Everything in the home needs to be upgraded. Corners and walls are not square. Paint choices are limited. We are already getting nail pops in the drywall. We had a great building supervisor, otherwise I think the build quality would have been worse.

Naturally “Purchase” was EASY but with that said, from that point forward even after closing, things were a nightmare! Especially dealing with Pulte Mortgage! A VERY LONG Process submitting the SAME EXACT DOCUMENTS TO 3-4 people 4-4 different times! We were within (1) day of Movers Contract and were about to lose thousands of dollars because we had not cancelled when we told Pulte that IF we were not approved by that day, we would most likely cancel our Home Contract with Del Webb Mallory Creek! Our mortgage was approved that afternoon! Then during inspection, our gas range was found to be damaged and were told by the Builder’s Rep that a new range would be put in by Friday after closing on Wednesday! When the new range arrived, we had not yet arrived to our new home, therefore my daughter came to be here at our house to let the people in that were delivering and installing new range! At the time, since the “new range” was in a box, she asked the delivery man if it was the same range as the range in the house! He said “no” but he thought it was an upgrade! The range was not installed that day but appointment was set to install the following Monday! By then, we were in our new home in Mallory Creek! The installers brought the new range from the garage and began to install when I asked them WHY the range was different! They told me they didn’t know and that they were just there to install! When they left, I called the Construction Manager and told him they needed to pick the damaged range up from my garage! When he and his helper came, I told him that the “new range” was a downgrade compared to the old range after researching both models on line! He then told me that it would take 3-4 weeks to order that same model and he would let me know when it arrived! 4 weeks later, my husband sent in a request to Pulte warranty asking for an update on the range! The young lady’s response was that there must have been miscommunication between us and their construction manager and the range that is currently in the house is the range that WILL REMAIN! There is almost $1k difference in the price of the old range and the current range and the current range has no upgraded features!Too, the construction manager told us and the us and the Warranty Department that the range was no longer available through Whirlpool and had been discontinued! I told the lady at the Warranty Department that was not satisfactory and supplied the Company with many Appliance Dealers that still had the item in stock and that I will be sending a formal complaint to Public Agencies in NC that Builders, Real Estate Agents etc., have to abide by! Too, we cannot believe that Del Webb Mallory Creek asks residents to sign a “Waiver” to protect THEM from Lawsuit if you use the amenities and you get hurt! MY HUSBAND HAS PURCHASED 3 Homes in Del Webb 55+ Communities and has never experienced these things! We are here in the Community and our neighbors seem to be great but I would never recommend dealing with Pulte Group! Had that “new range” been installed on that Friday, I would not have known that instead of the UPGRADED Range listed with the home! And now that we’ve closed, they’re still trying to rip off a almost 90 year old! I’ve been informed today that this issue has been sent further up the chain ... More

Our new mutual experience was good with Alex. He was very professional, knowledgeable and responsive. After the closing it went downhill fast. They had to come back four times to install the right glass in the master shower. They came back four times to fix/replace the flex room doors. Finally had to remove entire frame. Still waiting for them to be painted. During final walk through we identified many issues with cabinets (screws coming thru range hood, dings and warped cabinet doors). None of these issues have been resolved after two months! Before we built we were told that they always put ac units on side of house. However after our build started they changed the process. We purposely built a screen room and extended patio on a lot backing up to a park. Now they built a house next to us with the ac unit 8 ft from our patio. It will be very unpleasant and not at all serene to sit out there in warm weather. All of these issues require multiple follow-ups by us. They don’t seem To care that we have outstanding issues after all this time. They just focus on building more homes as fast as they can. ... More

Great experience, very professional team.

You have to work to get things right.

We really love the home design of our home and Alex is a great project manager. However, the quality of the workmanship is below average across the board. The electrical contractor, in particular, was horrible. We had many issues with their work during construction and continue to find electrical issues now that we live in tbe house. In addition, nearly all walls are not plumb and none of the corners are 90 degrees. This causes a lot of issues when doing projects such as closet and pantry upgrades. In general, I feel like the workmanship of our home is sub-par and feel like we will have multiple issues to deal with as the home ages. Not very confident in the Pulte quality build process. ... More

I needed a move in ready home and couldn’t believe how easy it was to find one in Del Webb Mallory Creek! After moving in, I had a few issues that needed fixing and response time was better than I expected. The longer I am in my new house, the more I love it. And being in a 55+ community means there is always something fun to do!

Beautiful house layout in a great neighborhood. Kitchen and bathroom with selections from designer Elizabeth are excellent. Open floor plan is very livable. Construction manager Zack was very responsive and exceed our expectations for getting everything corrected before closing. The closing process went very smoothly and there were no surprises on the prices or closing costs. We're very happy with the community and the home.

Alex was great to work with -always timely and professional

The building process from Del Webb (Pulte) is terrible. It’s like they have never built a house before. My opinion is they are putting up houses so fast they make numerous mistakes. There is very little quality control. They think because the framing is built off site and it’s basically like a kit that just needs to be assembled it will be fast and easy. Good concept with terrible execution. The workers that assemble the houses are semi-skillled in building houses and if they are being trained by Del Webb or Pulte, the training dept. should be fired. We have/had walls that are not square, wavy ceilings, even the light switch boxes were installed wrong. (Note-there are little tabs on a light switch box so in theory you can’t go wrong on a new build but they installed them in too far). It doesn’t feel like the quality house we were promised. They can’t make deadlines even just a few weeks out from giving us a date. We had a 2 page list AFTER we moved in and a month plus later are still waiting for some things. The roof leaked after we moved in. I understand mistakes but if you can’t build a house that doesn’t leak you have no business building houses. The warranty department, for problems after you close, is a frustrating process. I have spent between 40-50 hours just waiting for simple things to be fixed. Everything is a 4 hour window. None of the people that come to fix the issue speak English and the home owner is stuck trying to explain things. The warranty dept. should be sending someone out with the repair person to explain and direct things. I hope the lifestyle turns out to be a better experience. I likely would not build again with Del Webb at least in North Carolina. If you decide to go ahead and have a house built you should absolutely hire an inspector at least for the framing. ... More

It does come as no great surprise to me that I am being asked to fill out a survey for a house that is actually 400 miles away (River Lights, Wilmington NC) from the neighborhood where I actually did buy (Griffin GA). The Georgia house experience was great… the quality appears to be outstanding… and certainly a terrific value. With that said… run as fast as you can AWAY from Pulte Mortgage… which they try to incentivize you to use.

Our decision to purchase a home in a Del Webb community was confirmed within the first few days we moved in. We received needed attention for a few things in the home and was resolved promptly; answers to questions that also pertain to specific services needed (e.g., trash/recycling, mail, electric/gas).

The Sales and project management process was great. Very knowledgeable and able to answer any questions we had. We are happy we made our new home in DelWeb.

Karen and Justin were great to work with very professional and knowledgeable

I did buy at the end of the community so I paid quite a bit more. Do I think the quality equaled the amount I paid, no. For this price I should have gotten a better quality as a standard. ie... no wire shelving, wood, better exterior elevation, lighting package. Customer service and team have been very responsive to all of my requests in a very timely manner. Very happy with them. Very Happy with Builder, Mike, Karen and crew!

From miss communication during the early buying process on the lot we chose to construction errors and attempts to hide issues. I’m glad it’s over and I don’t have a part time job anymore overseeing the process. We love the community but it was a hard fought fight to get here.

Had some issues Christian was pretty responsive and got back to me quickly. Still some problems to work out A/C compressor is very loud. Extremely poor placement of unit putting it right outside a bedroom window. They came to fix it but is still loud. Will try again but placement is is major issue ,it’s so loud someone could never sleep in that room and with a two bedroom home that is a problem

We had very good communication during the building process. We were able to e-mail and get responses from our building supervisor (Justin) and sales person (Sherri). However, now that we have closed on our house and moved in, we are experiencing terrible delays and trouble getting responses from the warranty-service team. Your warranty is only as good as the service you receive. Right now, we as not getting ANY service.

Generally speaking, my home is well-built structurally. The quality of the finish work (flooring, trim, paint) however, is fair at best. Pulte was definitely more interested in getting the house finished quickly versus finishing it well. Someone, other than local construction management, needs to have the power and authority to insist that quality is prioritized over a closing date. This is my eighth new home. I know what a well-built, quality home looks like and entails. I love the location and the community. Over time I can and will correct all the quality issues. It’s very disappointing to have to do so. ... More

Would have liked more transparency with changing finishes when a vendor was changed and one of my choices switched out. Very difficult to pick all finishes in one session. Some outlets promised in master closet for example were not installed. Poor design with door into laundry room that does not have room to open all the way.

Your warranty service sucks. You are more interested in avoiding responsibility and costs than satisfying your customers. Again, I could cite numerous examples but you really just don't care

Pulte disappeared to some extent after closing so things that should be done have taken longer than it should (and some not done even now 6 weeks later). Oh, and that is just about my house. Also problems with the common areas and what they said would be done in terms of the ultimate landscaping.

The Del Webb structure of the type of community and the process listed to ensure a quality build with the customer’s best interests in mind and top warranty sold us. The workmanship was sloppy and either minimal or incompetent oversight of the trades given to see that the quality committed to happens. When the problems are identified they are worked on quickly before closing. Many times the mistakes are obvious where a little attention being paid in advance would have saved DelWebb thousands of dollars in corrections. Incorrect counter tops, cabinets, shower head, and washer dryer connections had to be corrected long after they were installed forcing other trades to redo their work to correct. After closing, you’re on your own. Wilmington “Customer Care” didn’t respond for three weeks on quickly identified problems - then took a week (with no promised day or time of repair) to have workmen show on the first problem. Then they made it worse than it was and a week went by until the sub’s owner came to fix. Three other trades have still not appeared. Customer Care demands that you follow their system, but treats every issue as if we are bothering THEM. Management must get involved in the actual performance of their promises if this company will ever meet its potential. ... More