Del Webb Reviews in Wilmington, NC

The sales and design process was amazing. They answers all our questions, we’re responsive and took their time with us. Once the house was built, it has been exhausting and an exercise in futility to get items repaired/ fixed that should have been taken care of prior to settlement.

overall quality is quite good for the price. Del Webb not at all responsive to special requests

I was impressed that all the target dates were met especially during these Covid times Contractors were always honest and kept me up to date on progress. Over all a very positive experience

The sales staff at Del Webb Wilmington was outstanding all around; totally professional and friendly and helpful. But Pulte throws these houses together as fast as possible. The builder contractors are paid by the job, not hourly, so they just slap them together. Then, they bring in the professionals to fix whatever the homeowner is able to find. Most of us know to hire a building inspector at the 10-month mark so we can submit all our warranty claims before the one year warranty runs out.

the materials and craftsmanship are sub par. too many to list

Once they close and transfer the title to you, they have no follow through on their own work that needs to be finished

I am extremely disappointed with this house.

It does come as no great surprise to me that I am being asked to fill out a survey for a house that is actually 400 miles away (River Lights, Wilmington NC) from the neighborhood where I actually did buy (Griffin GA). The Georgia house experience was great… the quality appears to be outstanding… and certainly a terrific value. With that said… run as fast as you can AWAY from Pulte Mortgage… which they try to incentivize you to use.

Too many delays in the build process. Changes in building personnel made for a stressful experience.

After meeting with construction manager, the only time we heard from him is when we brought up a concern. His replies were curt.

Signed contract in November 2021 and closed December. 2022. Went months without hearing anything. Sometimes felt had no input into what was going on. Salesperson and design person were both very good. Noted lack of agreed upon features and shared them with project manager, but only had them corrected the week of closing. Everything, it seemed, was blamed on supply chain issues. Who knows? Now both project manager and design person are no longer with company. The walk thru with all of the things noted that were to be corrected have now disappeared with the project manager having been released. Overall, we do like the quality of our new home but are concerned about correction of many small things and who to turn to in case of a major problem. ... More

Overall I was disappointed with the process. While I feel we did receive a quality home, there were some items around the workmanship that were just below what was expected for the price. In addition, I was told the house was complete and was expecting a house that was complete on the date of close only to arrive to a house that was missing a shower door in the master bath, screens for the entire house and a few other unfinished items throughout. It is six weeks after close and we are still missing these items. While I believe we will eventually get all of these items taken care of, it was not adequately communicated from the start and I have had to initiate a lot of follow up around keeping the process moving. Finally, there was little attention to the details to make you feel like a valued customer. We were essentially shown a drawer full of owner manuals and handed the keys at close with little instruction or organization around handover, how you pay for HOA fees, warranty process, etc. There was also no information given to us around the irrigation system, typical watering schedules or maintenance. This we will have to go investigate ourselves. Some of these smaller items would take little time to accomplish and go a long way to making you feel more valued and wanting to recommend the process to others. ... More

We, my wife and I, already provided the good and bad experiences in a previous survey. That survey was very detailed. We recommend that someone review that survey for our input.

Generally very pleased but your follow-up to issues and punch list items is TERRIBLE!!!! This is the feeling among everyone I have met. Know you have many houses to build but PLEASE PAY ATTENTION TO THOSE OF US WHO HAVE COMPLETEDTHE PURCHASE PROCESS

The biggest issue is that we had four different field managers over the course of our build which led to a great deal of confusion, and the communication between us and the builder was non-existent until the very end. The last field manager towards the end of the process was better and at least attempted to care about the customer - but up till then it felt like we were not even part of the process. The workmanship was not what I would expect either. Paint splatters on every surface, grout residue and dust all around the tiled areas, gaps under the molding around every doorway - which is where the ants and other bugs are getting into the house from the day we closed. In general it feels like they are doing the bare minimum rather that trying to create a quality product. Maybe my expectations are too high, but overall I was disappointed. ... More

I expected more quality, better communication, and no passing the blame. Generally not happy.

In the middle our home being built we had a change in field managers and the details of our project requirements were not shared. There was also some third party contract pricing issues that were exposed as well. There was some quality control issues as well. I’ve paid a third party to resolve an issue instead of waiting for our warranty service to address our need as we at this time we are still waiting for several issues to be addressed.

You have to work to get things right.

We really love the home design of our home and Alex is a great project manager. However, the quality of the workmanship is below average across the board. The electrical contractor, in particular, was horrible. We had many issues with their work during construction and continue to find electrical issues now that we live in tbe house. In addition, nearly all walls are not plumb and none of the corners are 90 degrees. This causes a lot of issues when doing projects such as closet and pantry upgrades. In general, I feel like the workmanship of our home is sub-par and feel like we will have multiple issues to deal with as the home ages. Not very confident in the Pulte quality build process. ... More

My overall experience is good but I closed on my house March 10 and we still do not have window screens. The light switch in our hall closet was placed behind the door so when you open the door you cannot see or reach the light switch. You denied fixing this but when I appealed to said you would send someone to look at it. Thishasnot happened after weeks of waiting.

Issues are lingering. The build quality is not what was expected from a Pulte home. We feel that Pulte is only concerned with getting houses finished and not adequately addressing issues in houses that recently closed.

Very bad experience in the design center and untrue promises made. Wilmington customer care very slow and difficult to deal with. Quality of some materials questionable. Although I love my house don’t know if I’d recommend.

My experience is that the build took longer (told 6 months...it was 11 mo), that materials were not the quality I was led to believe they would be, design choices were limited, and builder response to complete or fix problems has not been satisfactory.

Although when I signed my contract I was supposed to close within 6-9 months on my Del Webb Wilmington Riverlights home, it took 13 months for my home to be built. There were several challenges during this 13 months, promises not kept and now after being in my house 30 days, there are still several things unfinished and there is no communication from the builder. What kept me positive throughout this process were the positive comments on the community (and the community is absolutely wonderful - very welcoming residents and so many activities and clubs to become apart of) as well as dealing with my sales consultant Kap. Kap kept me grounded and was exceptional to work with. She would always respond quickly to my emails, giving me honest feedback so I could make informed decisions along the way. Kap is the ultimate professional and if it were not for her, I'm not sure I would be a Del Webb resident today! ... More

I am disappointed with the quality of construction. I was not here during construction because I was living in another state. After I moved into the house, I found so many examples of sloppy workmanship inside the house and there was a major sewer problem. The basic structure, framing seems fine. I learned from neighbors that everyone had problems with their homes and some were worse than mine.