Del Webb Reviews in Wilmington, NC

Del Webb staff members work hard to fix the problems created by the subcontractors. It would be better if the problems were eliminated before they arose.

The sales and marketing people are at the top of their game. The building crew/foreman are average. I have had a few issues, and they are eventually worked out, but it is slow going. It seems that they are concerned with getting these homes built quickly, and that is the priority.

I lived in another state while my house was being built but I was well informed with updates and pictures from the Field Manager each week.

Overall the house was well constructed but there could be improvement in some of the sloppy workmanship in the details. The builder was not flexible and many items shown in the model were not available or changed without notice. The salesperson and project manager made the experience more positive but it was frustrating not to be able to speak directly to the corporate office where the decisions were made.

All new homes have some issues but our experience with Dell Webb/ Pulte, has been positive. When we sent items that needed to be addressed, they were fixed in a timely fashion. We LOVE this community!

The entire experience with our Del Webb home has been great. The representatives were always available and knowledgeable about every question we had, were never rushed, and if we had requests for changes no matter how trivial they may have seemed (e.g. light switch location) they were accommodating. They assigned one person to be our daily contact through the build process and had regular meetings with us at the house to walk us through each phase. Though we haven't had to use any warranty services as we've found no issues in our first couple of months, we have met the warranty representative who came by the house to meet us and give us all contact information should we need it. The only reasons for the 4 star vs 5 star is the home is more expensive than comparable non-Del Webb neighborhoods, but we were willing to pay to be in this community, and it has been worth it. The other 4 vs 5 is due to them still working through some of the subcontractors that aren't top of the line. Though they seem to be closely monitoring them and quickly replacing those that are not reliable. Great experience and a beautiful and well built home! ... More