Del Webb Reviews in Wilmington, NC
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What Wilmington Homeowners Have to Say About Del Webb.
Read all 129 verified reviews from homeowners that built a new home with Del Webb in the Wilmington area. Wilmington homeowners have rated Del Webb an average 3.7 stars for the quality of their new homes and their commitment to customer service. You can read all of Del Webb's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Del Webb in Wilmington Area
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Customer Reviews
This was my 11th house and by far the worst quality.
- Anonymous
- Verified HomeBuyer
- January 12, 2023
- Wilmington, NC
These times are unique but the true mark of reputable builder is one who is able to manage the entire building process despite them which far is from our experience. Shifting the blame to others for your end results is inexcusable and only poor management.
Del Webb responded:
We're disappointed to hear this, but we thank you for your feedback as it is invaluable in helping us improve the home buying experience for our customers. If you have additional thoughts you'd like to share, we're always listening at customersupport@pultegroup.com. ^TP
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Very Disappointed in the construction of my home
- Richard G.
- Verified HomeBuyer
- January 12, 2023
- Wilmington, NC
My construction was delayed and resulted in me having to stay in a rented residence more than 3 months @ $2350. Pulte has ignored my request for reimbursement. The house was not finished properly and my construction contact was not very helpful. He accused me of causing damage to a bathroom tile which is untrue. Refused to help . Very disappointed in the way the house was completed.
Del Webb responded:
Hi Richard, we're sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further. ^TP
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Lack of customer service in fixing many things
- David L.
- Verified HomeBuyer
- March 09, 2022
- Wilmington, NC
We waited 17 months for our build. We saw many other houses during this time start well after our house and finish well before. Yet we should not have closed, as we got tricked the day before closing into believing many items would be fixed. After three days we identified 17 items that were not done correctly at closing. Only three were fixed. Now, six weeks later, nothing has been fixed for 36 days except for our gutters finally being put in. We still are in dire need of many things that we cannot get fixed.
Del Webb responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com.
Total Score 1
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
Did not communicate with us during build
- Robert D.
- Verified HomeBuyer
- February 01, 2022
- Wilmington, NC
Quality of work is poor. Still waiting on shower door, microwave, kitchen cabinets to be repaired and paint touched up, paint touch ups on exterior, one month after closing. Utility sink installed in laundry room when was supposed to be installed in garage.
Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
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