Del Webb Reviews

Mediocre for these reasons. Here are some of many after move in. Floors, counters filthy on move in and was promised it would be cleaned during walkthrough. Leaking plumbing after day one. After a month they still have not cleaned all the paint splatter and epoxy globs they left on tile floor. Cracked tile, glass scratches, missing outlet covers, sink drain stoppers not working, obviously out of line can lights… Here is the low down. DelWebb/Pulte is a production builder. They claim quality but supervisors do not do quality control so you are depending on quality sub-contractors they use. Then you are responsible for identifying problems, which will be many, scheduling the subs, burning a lot of your own time to make things right that should have been taken care of by DelWebb/Pulte. They bank on you not identifying problems and heard many stories of extremely difficult subs from neighbors. They try to wear you down. I highly recommend getting a professional home inspection in first week of move in. Inspector found some serious problems with my roof and other structural stuff I would not have found myself. Just don’t expect the level of quality they claim. It’s average quality and you will have to burn your own time to make things right. ... More

We have been run the home a couple of weeks. Still getting settled. So far very satisfied and loving our home!

I’m a retired contractor, so I was purchasing with high expectations, with my experience, I followed the process, Del Webb exceeded my expectations!!!

Very poor performance by Coast to Coast Pools

Construction Manager Del Webb First I would like to say that Rafael and I did not see eye to eye on several issues, however, he did what he said he would do and that is communicate to me weekly on the progress of my home. His weekly status reports were very precise and at times included pictures of my homes progress. He also, made sure that the Sub Contractors used by Del Webb kept my home relatively clean inside after each task completed by them was finished. Rafael told me from the beginning that he would deliver to me a home that would not be cosmetically perfect but that I should trust him in doing his job to deliver a quality product. I brought to Rafael’s attention that this is my second Del Webb Home and that my first in Stone Creek Ocala had less than 5 problems in the first year of me living there. I truly believe that Rafael is an asset to Pulte Del Webb because of his experience in construction. This experience can be used to mentor new inexperienced Construction Managers in the building process to look for specific problems thus eliminating customer frustration. Overall, I would give Rafael a Rating of 10 where 10 is the highest level for his performance in the Supervision and Quality Control of my home. ... More

Very slow responding to emails. Cracks appearing after just one month. Upon closer look, pieces of wood missing.

I think the house was rushed.

From initially meeting our sales associate (Ian) to the closing has been a great experience. Kudos to the project manager (Ben) as he made the building experience exceptional. His weekly interactions provided us with the confidence that the quality of the build would surpass our expectations.

Headquarters presented the largest problem. No coordination amongst different departments. Had to provide the same documentation to each department a number of times.

Very dirty home. Absolutely no care taken in delivering a clean home. Silicone and stains on tile floors. Carpets were extremely loaded with dust and saw dust.

We were on our third site manager six weeks into the process (James, Jason, Chad). Chad seemed overburdened in trying to manage our site as part of his plate (not his fault). Nonetheless, Pulte displayed little to no flexibility in the build process. Even as a spec home, they would not allow for even minor variations in customer request that were more logical than Pulte's perspective (i.e. wall outlet placement/addition/deletion; closet configuration, etc.). Leaving a 1" lip from the sidewalk to the front porch makes zero sense from a safety/tripping/liability standpoint - yet, Pulte swore (in writing to me) it was their policy-procedure to leave such a lip. The sidewalk also tapers toward the house rather than (the standard) away from it. Putting cabinets in too early that then allowed for the slide rails to get mucked up so the "slow close" functionality is now also mucked up. Creating a scenario that allowed for contractors to use "our" new toilets at their discretion was appalling when we found urine and fecal matter in the toilets, under/on the seats, etc. They were meant for us “to christen”.., no one else.., given what we were spending on this home. They were certainly not meant to be desecrated with someone else’s fecal splatters and unflushed urine deposits – for us to then encounter and formulate our “Pulte perspective” on. Moved in to find the master shower fully clogged from tile grout (from a last minute tile repair). Moved in to find the Dryer breaker will not remain in the on position (and, we had laundry to do). Several issues on the roof (potential leakage and future mold/rot concerns) that were noted by an independent inspector (and, not fully fixed). The kitchen back-splash was not done properly in terms of how to visually balance the "stop-start" of the patterning and looks unfinished/uncapped (I've been around residential construction for 50 years and have frankly done these jobs personally before with better, cleaner technique). Wasn't thrilled with how they cut holes into the cabinet backing to allow for piping, etc. then plugged with unsightly patches. Back yard has low spots that pooled up with Thursday's rain. This isn't about my wife and I being too picky.., in most of these cases, it's about a solid dose of common sense and contractors merely taking pride in one's work. I've been in the procurement-production management world for 40+ years. There are very basic processes and procedures that could be incorporated/enforced that would minimize the potential for "disgruntledness" and increase the potential for greater satisfaction. As example, we've had other homes built where the builder did an electrical walk-thru with us to discuss/review the logic/reason behind outlet placement. Look at our new living room as one simple example - the east facing wall is clearly the TV wall. With so many people today mounting large screen TVs in living rooms - wouldn't it stand to reason you put an outlet 5 feet up from the floor, in the center of the wall - rather than requiring us to pull a cord downward in an unsightly manner off to the left or right of center in order to reach an outlet? A little common sense can go along way in improving a product and satisfying a customer. ... More

We are very excited and happy with our new home!

The building experience was too rigid. Not even small variations were allowed even when we offered to pay more

Craig and Jocelyn did a great job getting us the exact home we wanted.

If you look hard enough, there will always be issues with a newly constructed home. We have spent twenty years in arizona del webb communities and find the quality of build in ocala is so much better. I have found that rather than deal directly with a customer's complaints, we often hear "we've always done it that way" is a common excuse.

Although our inspector said that for a Pulte home ours was above average we still had lots of issues. Shortcuts were taken, poor workmanship, and lots of waiting for warranty services (not with contractors but Pulte coordination). I felt that we were coerced into giving good ratings because staff told us that their jobs were tied to it and in one instance we were told that if we couldn't give a rating of 10, not to rte them at all. WHAT??

The quality of the $6,000 "upgraded" was substandard. Several drawers had to be replaced. The back of the bathroom cabinets was loose, I had to caulk it to store our things. Had I seen thoroughly the quality of the cabinets before the walk-through, I would have refused them. Everything seems fine now thanks to the construction manager. There are several other items that I will not bother to mention. Even though it is not a custom-made home, for a 1/2 million dollar house one expects a better quality throughout.

Mike is a great construction manager…showed us the features of the home and offered us his personal contact number in case we had any issues!

Julio was my construction manager. He did a fantastic job building my home.

Pulte is a great home builder and company. They make the purchase experience extremely easy.

My home buying experience went well.

Pulte mortgage was the worst

We have had many unexpected events including gas meter leak, weeks without mail, electricity failure, and issues with appliances. The support people are wonderful and buying the home was a breeze, but we didn’t expect to have issues with a brand new home. Hopefully, the road ahead is all roses!

This is my first experience with building a home in a planned community. My assigned construction manager was as responsive as he was allowed to be. I am pleased with my house but very disappointed in Pulte's attention to customer service issues.

Was a pleasant experience and high quality built home