Del Webb Reviews

We have had problems with the electric, things happen, but we scheduled for the electricians to come out, and they showed up in the morning when we had an appointment in the afternoon, now it cost me another day of work, or I have to wait as I scheduled it for 28 December, Unacceptable. We have a complete wall of electrical outlets to shut down everything on the wall to include the . They messed up the shower and we noticed it the day after we moved in, when we took a shower, they came out, took a measurement 11 days ago, we have heard nothing from them again unacceptable. It seems that everybody bent over backwards on this house every step of the way, everybody’s being wonderful, sign the paperwork, give you your money, and now we’re second rate citizens. ... More

Our experience with buying a pulte home in the del Webb community was very good. Our questions and concerns were always met with care and professionalism.

Maureen, sales consultant was excellent to work with .

Our Construction Manager, Spencer was great. He communicated regularly, he took care of things quickly and he is still helpful with recommendations for vendors etc.

Very poor experience with purchase and quality of this house.

Rely on your construction manager as the house is bing built. Communicate often and build a rapport. it will prove valuable in the end.

Wonderful place to live! Very well kept, like living in Disney

Once moved in you are basically on your own.

Superior quality workmanship. Attention to details like the crown molding was great. All personnel I had contact with were amazing. They never got tired of me asking questions and answered every one.

Great experience overall, and had less problems than I thought I would Both, Brian Lodds and my construction manager Timothy Sabo, very professional, and very responsive Overall, I was happy

The best thing about the experience with Pulte was Nathan, the construction consultant for Pulte. He was personable and professional and was always there to answer questions and take care of problems. During the construction process, he sent weekly emails, with photographs, to keep us informed about exactly what was going on. Before the closing, he thoroughly educated us about our new home, and he promised us that any residual problems would be taken care of, and he stuck to that promise. Even a month after closing, he has continued to help us with some unresolved issues. We were lucky to have Nathan as "the face of Pulte." Nathan is a class act all the way. ... More

Our overall experience was very good! We are out of state and felt very well informed throughout the entire building process. EVERYONE we worked with was so nice, helpful, and responsive to our inquiries. We love our home, it is not only beautiful but we're confident that it is very well-built. I wold recommend hiring a good realtor (thank you L.T.) before you even walk in just to have that extra level of customer service.

We moved into a house that had been sitting for about a year, so we knew everything would not be brand new. At first, the superintendent was very responsive, but after the 10 day fixing period, things have slowed way down. We had an independent home inspector go through the house and point out issues that we would not seen on our own. For example, the roof had a leak at one time that is fixed and there are issues on the roof that will be fixed. But we have a spot under the carpet that is missing pad and we are still waiting for an answer on that. We have sent the report provided by the inspector to the superintendent and Pulte Warranty. We understand that some of these small issues can wait for the year follow up, but some we would like taken care of ASAP. ... More

We moved from out of state and we were promised by the site manager and sales team that all the issues that were reported would be taken care of and the house would be cleaned and move in ready when we arrived. That was far from true. We arrived three days prior to closing and were told by the site manager Josh that everything would be completed before closing. The house was filthy and needed many repairs. Including but not limited to: filthy tile floors, floor tile grout all over floor boards, damaged kitchen drawer, trim missing around dishwasher, cracked tub and shower unit, provided front yard landscaping poorly done and 7 dead plants when we arrived which were never replaced, and subsequently all plants died due improperly installed watering system. Kitchen light switches improperly installed hanging by one screw. Then you are promised they will show up to make repairs and never show up for scheduled appointment's, we are now hearing from many in the neighborhood that this is a very common occurrence and they just hope you will go away and stop requesting repairs, It appears if we want anything fixed we will have to do it ourselves. The neighborhood gossip have made it very clear this is a common practice, promises made and not kept. Even at your one year warranty we have been hearing nothing gets done, more promises and again not kept. So buyer beware! ... More

Several problems were not resolved. Most of the window screens do not fit properly into their jams. On just stick out and will NOT fit. I think almost all are just a bit to large for the jams. Shower can NOT adjust flow, temp yes. All the outside drain and sewer access cover have been painted over and will not open with out possible breaking .

Salesman was easy to work with and extremely accommodating. Construction supervisor was fantastic and very responsive. Mortgage loan officer was knowledgeable and forthright.Overall a very pleasant experience and we are thrilled with our new home.

As of right now, I am a very unhappy buyer. I have an issue with the water sprinkler system getting a bill that’s way too high and I was only here for two weeks. Already got a call from the water company that can be almost impossible telling me I use 52,000 gallons of water but it seems to be no concern to anyone involved in my issues I am shutting off my sprinkler system. The sprinkler system keeps leaking so I don’t know who to get in touch with. I’ve tried so many people but nobody returning my calls or emails I had somebody say they’re looking into it I haven’t had anybody come to my house or anything to get this problem fixed so I’m gonna get my first water bill. Phil living here for over two weeks I’m gonna get maybe a 500 and something dollar bill for using 52,000 gallons of water that’s almost impossible so I need somebody to take care of this problem take charge. Let me know what I have to do because my bill is coming soon and I need my issue fixed. I do have a warranty so let’s get somebody over here to fix it and let me know what the problem might betill then, I am very unhappy and I will still write comments in the Stone Creek community paper ... More

Very personalble and knowledgeable. Great front person.

The home is decent, and we do not regret the purchase. However, the customer care manager has been abysmal. The house does have issues that warrant addressing; paying 400k for a new house and the dishwasher break, large cracks in cabinets, and sinks not working within the first month is not pleasant -- but the lack of care from the customer care manager is truly disappointing. There is a clear feeling that they do not want to deal with us now that the money has been paid. This is disappointing, to say the least. With all that said, the house overall is pretty good, as are the community amenities. ... More

Mike was our construction manager,he is the BEST,we had very few issues,called Mike,before i hung up someone was at my door,can't ask for than that,Mike made the process very easy and painless.Mike should win construction manager of the year. WE LOVE OUR NEW HOME THANKS MIKE

My home is a great place to live. Thank you at Del Webb homes to make this place possible.

Trying to get a shower door seal that does not leak water all over the floor has been very frustrating. Pulte should be able to install a strong enough seal at the bottom of the shower door to prevent leaks. I have been given the run-around in that I'm told that the kind of seal installed is all that they have. They should be able to get a better seal.

I would highly recommend. They made it very easy

Overall it was a great experience through closing. Unfortunately, we are getting almost no response to post closing issues needing to be addressed. I honestly don't have any huge issues, but the builder isn't addressing them which is turning an outstanding experience into a mediocre experience.

My wife and I are very pleased with our house built By Pulte. Our Project Manager, TJ was extremely responsive to our questions and made our transition into our new home an enjoyable experience.