Del Webb Reviews

We have been very happy, overall, with our New hope buying experience. From the sales personnel to the construction foreman to the handy man and to the response team when we have made a call, everyone cares to do the right thing and to make your experience a thoroughly happy one.

They were welcoming during the building cycle and very responsive to questions and/or concerns.

Good thru closing but quickly fell apart after closing. Very difficult to get help with problem areas after closing!!!

Everything about my Del Webb home build was exceptional - from sales, to design, to build, to closing. Thank you for a great experience building my retirement home.

The Sales and project management process was great. Very knowledgeable and able to answer any questions we had. We are happy we made our new home in DelWeb.

We worked with Holly and our realtor and our experience was great

For the price paid over ($500,000.00)for this home the quality of the cabinets would be better then entry level/cheap builder quality. We were led to believe these were upgraded cabinets (grade 5). The finish work looks like it was done by amateurs. The woodwork is not nailed properly to the walls, and they tried to hide it with caulking which is already separating from the walls leaving a lot of gaps. Walls with bow's in them. The painters didn't bother to clean off joint compound from the woodwork before painting. Paint drips and smears on rugs, tile and countertops left to harden. Painters using dirty brushes leaving crud on the walls and woodwork. On the bathroom counter adhesive droppings just wiped off not cleaned properly. The lawn was not graded properly and sod just laid down without rolling it flat. I hope you get the picture. ... More

Wonderful experience all the way around! Mark & Rob at the sales center were awesome to work with! Zack w building our home was fantastic. Awesome community!

1. I asked for gas dryer connections during the option selection. We got the connections for electrical instead. I ended up having to buy and electrical dryer. 2. I believe the sprinkler system does not have enough and sufficient coverage to all the section of the back lawn. The quality of the sprinkler system was compromised.

The neighborhood is great! The neighbors and activities are welcoming, very friendly, and fun. The lifestyle director is outstanding. The build and purchase were hit and miss. We had four different salespeople, our construction manager left just before we closed, and I think we're on our fourth service representative. The design center was very good. The construction manager was ok, but not very attentive or communicative. The cleanliness of the construction site was not good at all. The final quality of the build seems to be pretty good and I'm happy with it. The warranty service follow through has not been impressive. We have issues that have been open for several weeks. We are enjoying the house and enjoying the lifestyle. Happy to be here. ... More

Construction progressed very well, our construction manager Billy was awesome and resolved all issues for us. Warranty service is terrible, have been trying for weeks but not able to get a response from anyone to resolve issues after moving in. Pulte Mortgage was also difficult to deal with - still trying to recast our mortgage 2 months later, something they told us would be an easy process.

Poor workmanship of interior trim, door installations, shower and second bath tile work/grouting. Above rating is a reflection of this. We were relatively happy until this stage of the project.

You'll certainly have bumps in the road as they seem to be unavoidable but the Del Webb team is certainly committed to doing their best to make things right. From purchase agreement to closing was just about 1 years time but now that we're in the home we're very happy!

The entire experience was excellent until after I moved in and found a few items where the quality of the home was lacking. Several items were covered under warranty and I am not speaking about those. The warranty experience has been find. However, the walls in the house were not painted with semi-gloss paint which is quite disappointing. However, the closets were. It should have been the opposite. Also my irrigation system was not installed in accordance with all of my neighbors and I had to pay $1800.00 to have it corrected. I could not water my trees on a separate zone, although all of my neighbors and my neighborhood water ambassador can. These was my biggest issue. I was also somewhat disappointed in the landscaping which seemed minimal at best. Except for these issues I would have give 5 stars. ... More

If at all possible, new home buyers need to see in person the lots they might be considering. Getting a lay of the land is important. Kind of difficult if you live out of state.

Several problems, mostly cosmetic, still awaiting resolution.

Devon was great from first visit to closing. Closing day was a little Chaotic, but with Terri and I being "Construction" understood the nature of multiple settlements in one day! We are still waiting for some warranty items but we are in contact witht he team.

Buying the condo was easy. The issues are another story. The air conditioning has been a problem from day one. I have learned from EVERYBODY that this is an ongoing issue. Should have been fixed long ago as this is building number 6 of the complex. The problem still continues. My first night there I had to stay at my sisters because it was too hot to sleep there. Any hot day my condo is uncomfortable. They have tried temporary repairs. Still waiting for the repair. We moved into the condo in July. Keys are another ongoing issue. They are Hager keys and say do not duplicate on them. So the building and the condo association point their fingers at each other for responsibility. Meanwhile I am still struggling to have keys made. Traveled to Framingham as they told me to and none of the keys work. Still waiting to get working keys. Another issue that should have been resolved long before I bought the condo. There have been expected issues with new build and some are fixed quicker than others. I am not always sure they are being honest with me. ... More

I used Pulte for everything - realtor, mortgage, insurance which made the process smooth. Home was ready in the time frame originally predicted. Impact windows block out all the construction noise. Special shoutout to Bridget & Brian

We were very pleased throughout the entire build process. Lisa found us the lot that made the difference in our move to Del Webb. Maggie went above and beyond with the little details and helping us with our custom beverage bar that was not part of the original specification. The final walk through exceeded our expectations.

Great to work with but to get repairs under warranty has been impossible to get done promise's with no results

promptly acted on my request for service

Del Webb is a reputable construction company maintaining excellent quality. But the after-sales service cannot cooperate. Details were missing in many construction works and remedial arrangements were not perfected in time. For example, the central air-conditioning system in our house is missing a filter. The response when we made a complaint was: go buy one yourself. Ha ha. . . . . .

Love our home. The Floorplan is beautiful. There were issues in the final stages but most were addressed. It was after closing when we found a few other issues missed by us and our inspector. We are still trying to contact them to see how we can rectify the situation.

Pete handled the sale and all details regarding the lot and home selection. He is experienced, and instrumental is completing the entire process. Thanks to him all of our questions and concerns were resolved quickly and to our satisfaction. Jason our builder was just as professional. They were both awesome!