Del Webb Reviews

Having built 3 homes previously, with generally very good to excellent experiences, we were shocked at how horrible this building experience was and how disappointing the end result upon move-in was. The issues are too numerous to list all, but some of the more egregious ones follow. First, fighting for months to get garage door windows and front glass door to be impact-rated in an “impact-glass” community and in accordance with Building Code in a Wind Bourne Debris Region (This involved personally sending DW relevant building code multiple times, having private inspector detailing in report, reaching out to upper management and attempting to make them understand that the paperwork that they provided to the county and to us did not match the installed product, and finally eventually having Brevard County Code enforcement sending someone out to inform DW that doors were not impact-rated as required). Next, supervision and quality control was limited to nonexistent: workers urinated in our guest bathtub (urine marinated there for 6 days before being emptied out/cleaned - tub was eventually replaced) and defecated in both toilets with no water service (toilets were eventually replaced prior to closing). In addition, Our luxury vinyl plank flooring was installed in a non-climate controlled environment (no AC in 90+ degree weather) invalidating the manufacturer’s warranty. The builder had to rip it out and replace it once the air conditioning was turned on. Communications were frequently inaccurate. On the day of closing, the house was filthy, had numerable bugs, spiders and spider nests covering walls and ceilings, unpainted window sills and numerous touchups needed, paint/grout splotches on floors… We think we are finally rid of the indoor pests after having our own cleaning woman spend a considerable amount of time cleaning up. The keys we were given at closing did not open any of our doors. The house has pockets of a “grease” smell that’s disgusting. Upon hectic move-in, we realized that there was no coat closet, the builder apparently forgot to build one despite being clearly documented in the the blueprints. It is currently under construction post closing. This experience was beyond awful, indescribably painful, and in an entire league of its own. We would not recommend that anyone use this builder unless like us, they want to be in an impact-glass, 55+ community in Brevard that eventually, once Amenity Center opens one year later than originally stated (now summer 2025), should be very nice. On a side note, several items promised upfront have now changed. Temporary “Lifestyle” House was to have a pool, but will not. HOA fee was to include Internet/TV but now it appears, per most recent newsletter, that this will be billed to homeowners. ... More

Since closing I cannot get anyone to take responsibility for landscape concerns. My project manager has left. A different PM has not responded to my text and another PM said to contact warranty. Warranty said they did not handle landscaping and contact the builder.

I felt that the tradesmen were very responsive. My salesman was very responsive and helpful. Overall, my experience was very positive!

Had a great experience everything was as promised

Dealing with Pulte mortgage was a tedious experience. Pulte insurance was horrible, they presented an unrated carrier with horrible reviews on their claims paying. We paid to have our garage floor epoxy coated; they applied the coating over cracks. When I asked why they didn't fix them first I was told " we don't do that". We should have been told to have done by an outside contractor that does the job right. So far the warranty department has responsive.

Sales experience felt dishonest. The homesite we chose and even offered to put money down on and was promised was ours. (once it was released into inventory) Was sold a week later to someone else knowing that we had already committed to it. The explanation we were given was "My manager screwed up." Since then we spoke to the people who bought our lot and they shared with us that their sales women told them that they better make up their mind quickly, because she knew someone else wanted the lot and that they were going to have new neighbors who were upset at them for buying their lot. So you be the judge, honest or dishonest. That is how we started our Journey with Pulte. ... More

Our salesperson, Colleen L and construction manager, Jim L were always responsive and a pleasure to work with. The quality of construction Is generally very good, although the fit of the trim could be better. Also wish we had a better choice of electric ranges or the option to shop for our preferred brand. Otherwise, we are happy with our Adelwood home.

Can’t go out to my backyard or send my dog out there since it is mud. No one seems to want to help.

Biggest thing for me was communication and that’s something they did very well, from the sales person to the construction manager we were kept informed throughout the process and were invited to see different stages of the building process of our new home. Very satisfied with our home

As we’ve learned from other Pulte built homes, you buy for the community, not for the workmanship as it seems to definitely lack in a Pulte built home.

We love our new home. We were in faster than expected. Our construction manager was awesome!!! Thanks Ben.

Colleen and Tyler did an excellent job.

I love my Del Webb North Ranch home! Great community, beautiful club house, gym and pools. Lots of activities.

Both the sales associate (Bruce) and construction manager (Mateo) have provided exceptional service through our search, purchase, build, inspections, closing, and post close punch list. The design process was a bit of a challenge, but in the end Pulte was responsive to all of our requests. The quality of the workmanship was pretty good for a mass production home. When issues were raised they were addressed in a timely manner by the Pulte Team. What might be the best example of the great service is that the entire team continued being responsive even after closing. 5 Stars

The ratings mirror the experience. Personnel very nice & try hard. Building specs not as nice.

TJ was/is awesome!!! got everything done that i needed!!!

Great Club House and work out facility to meet your neighbors..

The sales person was great during the home buying experience. After the sale was complete, not so much. Homes have warranty coverage and a system to post requests. They go unanswered.

Our house manager Manny was just great. Having several houses built before , so I am used to dealing with contractors and builders, but in this case it was a pleasure as when Manny said something, it just happened. Can't be beat. Have discussed his performance with others and was surprised to hear what trials other others had with their managers. All I can say is we hit the jackpot when we got Manny.

Great experience with Jeff and the closing agent

Be sure to be actively involved in the building process to identify any problems immediately.

It was a good purchase.

Everyone we encountered is very nice. However the materials used are poor quality and the installers/builders are not trained very well. Items were installed incorrectly and repeatedly had to be re-installed. A tremendous waste of resources. We love the Del Webb lifestyle and are enjoying living here, but our home building experience was not pleasant. We hope our home survives past warranty.

60 to get 30 day follow up. Still not done.

While the community has great amenities, the new home building lacks quality. They changed the style of the homes and they all look alike. Not enough details on the elevations. I wish I would have bought a resale as the older homes are much better quality. The new homes are on much smaller lots….so they can fit in more homes. Pulte will cut every corner they can financially. You pay top dollar for a mid-quality home.