Del Webb Reviews

Our recent experience building a Pulte home in a local Del Webb community was both exciting and at times frustrating. Overall we ended up with a beautiful home with which we are very happy. There were times during the process when getting an answer to a question was more problematic than we thought it should have been. Sometimes answers were forever in coming, sometimes we didn't receive one at all. We learned during the process that Pulte has agreements or contractual arrangements with vendors, for example, suppliers of security systems, heating/air conditioning companies, closet organizers, window blinds installers all of which are sort of gently "forced" upon the buyer. We would suggest future customers explore all options and select vendors with whom they're comfortable rather than blindly accepting the recommendations of the Pulte contact person. Overall, we are happy with our new home but the process might have been a bit more efficient and "customer friendly" in our opinion. ... More

Great house very built and best customer service team. Love it here

They have a very helpful staff.

The structural components of the house seem very sound. However, there is a lack of detail on the finishing touches. Paint and grout are all over my tile and it is difficult to get out. I can’t get into my portal from the title company to get any of my closing documents despite several attempts in reaching out. If Del Webb has nothing to do with this, then I’m sorry but this experience is in this community.

Naturally “Purchase” was EASY but with that said, from that point forward even after closing, things were a nightmare! Especially dealing with Pulte Mortgage! A VERY LONG Process submitting the SAME EXACT DOCUMENTS TO 3-4 people 4-4 different times! We were within (1) day of Movers Contract and were about to lose thousands of dollars because we had not cancelled when we told Pulte that IF we were not approved by that day, we would most likely cancel our Home Contract with Del Webb Mallory Creek! Our mortgage was approved that afternoon! Then during inspection, our gas range was found to be damaged and were told by the Builder’s Rep that a new range would be put in by Friday after closing on Wednesday! When the new range arrived, we had not yet arrived to our new home, therefore my daughter came to be here at our house to let the people in that were delivering and installing new range! At the time, since the “new range” was in a box, she asked the delivery man if it was the same range as the range in the house! He said “no” but he thought it was an upgrade! The range was not installed that day but appointment was set to install the following Monday! By then, we were in our new home in Mallory Creek! The installers brought the new range from the garage and began to install when I asked them WHY the range was different! They told me they didn’t know and that they were just there to install! When they left, I called the Construction Manager and told him they needed to pick the damaged range up from my garage! When he and his helper came, I told him that the “new range” was a downgrade compared to the old range after researching both models on line! He then told me that it would take 3-4 weeks to order that same model and he would let me know when it arrived! 4 weeks later, my husband sent in a request to Pulte warranty asking for an update on the range! The young lady’s response was that there must have been miscommunication between us and their construction manager and the range that is currently in the house is the range that WILL REMAIN! There is almost $1k difference in the price of the old range and the current range and the current range has no upgraded features!Too, the construction manager told us and the us and the Warranty Department that the range was no longer available through Whirlpool and had been discontinued! I told the lady at the Warranty Department that was not satisfactory and supplied the Company with many Appliance Dealers that still had the item in stock and that I will be sending a formal complaint to Public Agencies in NC that Builders, Real Estate Agents etc., have to abide by! Too, we cannot believe that Del Webb Mallory Creek asks residents to sign a “Waiver” to protect THEM from Lawsuit if you use the amenities and you get hurt! MY HUSBAND HAS PURCHASED 3 Homes in Del Webb 55+ Communities and has never experienced these things! We are here in the Community and our neighbors seem to be great but I would never recommend dealing with Pulte Group! Had that “new range” been installed on that Friday, I would not have known that instead of the UPGRADED Range listed with the home! And now that we’ve closed, they’re still trying to rip off a almost 90 year old! I’ve been informed today that this issue has been sent further up the chain ... More

Home is of exceptional quality. No feeling of “abandonment” once I closed on the house. DelWebb is still available for me.

Our initial interaction and subsequent ones with Nate, our salesperson, was very informative and that was instrumental in us moving forward. This is the fifth home we built and we definitely got good value for our money. As far as the builder’s team, they were responsive but I feel they could do better. Some things initially fell through the cracks but luckily they got resolved later. Our Customer Care rep Jimmy, is responsive and stays on top of things. We closed on Jan. 22, 2026 and some minor things are still being taken care of. Potential home buyers should know that this builder is highly reputable. They deliver in a timely manner and are very accommodating. It’s important to have a builder that does their best to work with you. Overall we’re very pleased. ... More

Our supervisor Josh did a good job for us.

Sales person, Jeremy was knowledgeable and very responsive. Good Guy! Construction Mgr, Greg was friendly and responsive during the build process. Easy to work with. A positive experience working with him. Build quality is poor considering the amount of money spent on the house. We have submitted more work orders (5) in the first two months of ownership than I have ever submitted on any previously purchased/owned property. Very disappointing and we would certainly reconsider the purchase if we did it over again. That said, Ryan and the Team have been responsive so far when answering a submitted service request. I am confident when I write that paying more than 3/4s of a million dollars for a house, no one would expect this number of issues in the first few weeks of ownership. Feel free to reach out to me if further discussion is warranted. ... More

Our construction manager was great. WE were living 900 miles away when construction started. His weekly updates and picture of progress really made us feel like we were right there. We did travel to see the construction 5 times and every time he took time out of his day to walk through the current status with us. Even through final walk through Clinton was super. He even stops by when he is driving by just to say hi and answer questions.

Very satisfied with the results! The floor plan is perfect for my needs. All good! Friendly neighbors plus the beginning of a wonderful community.

Overall my experience was smooth compared to other building experiences I have had. It was challenging as I was doing this long distance and it seemed like it was assumed I was local even though I told everyone up front I was not in town. It was also assumed I was available 9-5 Monday through Friday but I still work full time too. Those were the only two things that could be challenging with this group.

It was a great experience from buying the lot to closing. Melissa did a great job walking us through the whole process. Everyone was very accommodating because we were in Iowa and every visit we had was very informative. The Experience Del Webb was used twice which was very enjoyable.

We love the community. However, the price charged for the lot we feel was a bit excessive for what we got. The upgrades we got are great looking and we like them but once again they are overpriced and most should have been included in the base price of the house. The appliances look good but we have been here for over a month and the dishwasher is still broken and cannot be used. The repair person was scheduled to show up yesterday and was a NO SHOW for the appliance repair. The refrigerator water line had to be rerouted because the supply line got pinched when it was installed. So the plumber had to come back and open up the wall to reroute the plumbing, The drywall guys had to come back and patch the drywall and the appliance service company had to come out to find that the line was pinched. Had to get the wall repainted. Now we have to get the appliance service company to come back out to relevel the fridge and adjust the fridge doors. As of the date of this review, we are still waiting for the dishwasher and the refrigerator to be repaired properly. ... More

We were blessed with Spencer as our builder. He was quality oriented, knowledgeable, responsive, accessible, timely and most congenial. We recommend him highly. We have built many homes as my husband was a luxury custom home builder. We were completely satisfied with the Pulte product and the entire experience.

Our salesperson was a nightmare to work with. She was missinformed and missleading through out the entire process. Would defiantly not recommend. Our construction manager Steve made the construction process enjoyable. His communication, attention to detail and knowledge is exemplary. A+ for Steve. Service on a few issues after the fact are going smoothly, but a little slow. Pulte could do a better job of selecting there subs. Some of the subs are good, some are not. It was clear that a couple subs did not have any concern for other subs work. One item to note on location..the road noise from the Expressway and Shady Hills rd can be loud at night and early mornings. Once the amnetties center is completed next year, there will be a lot to do to stay busy. The Amnetties director is amazing. She is very personable and works very hard at making sure this will a fun and active community. ... More

On closing, we did not get a mailbox key. Nobody at Pulte took ownership to resolve this, instead, they made it my responsibility. After many weeks of promises and inaction, one person finally came through in helping out after I stated I was going to elevate my request into the public forum. That one bad experience created huge ripple effects due to critical mail not making it to us. We are still dealing with the fallout of this, even though we moved into SCHH on 1/28 and it is now 3/4. Thanks to the one person that, after almost a month, stepped up and helped out. NOTE as of 3/4, we are still not getting mail to our mailbox. I have to go to the post office annex to pick it up. Once super bad experience created ill will in an otherwise smooth transition ... More

We love our new home. The sales agent and building foreman was awesome. The only thing we have noticed ( been in home 6 weeks ) is very slow for warranty repairs. Minor Issues brought up have not been fixed. Our neighbors also mention slow to address warranty concerns.

Living in Florida and washed out by the hurricane we were stuck in rental houses. Unable to move due to circumstances of health for more than a year. We were able to purchase a home and via live video build our home. Very pleased.

Answers to questions were timely and all the people we dealt with were great and handled any problems that came up with professionalism. Any business would be proud to have employees like the ones we dealt with at Dell Webb Stone Creek. Thank You

You must first understand that these are total production homes. they build several at at a time so much is going on and I dont think there is enough supervision to ensure the best quality at all times. For the price of our home I did expect more in terms of quality work in the details. The little things matter...

Christian was a very FAST and smooth talker. Once they got my money little further of the issues were fixed. When you spend over half a million dollars on a home you expect things to be fixed and not have your pipes frozen within days of moving in. It was #1 on my list of concerns. I was assured it would not happen again. He also told me I could not talk bad about him. How unprofessional.

Would definitely build another home with them

Asked very specific questions regarding home, was given “sales” answers - fail on both. Workman ship is sloppy - when you pay for upgrades I would expect they be handled by experienced workers - no pride in their work. Break an ankle walking across my own lawn it’s do in level…. If only we could turn back the clock should have stayed in Latitude Margaritaville

Overall good experience. The house is a good one but like a million others EXACTLY like it. Far too limited in color and design choices both inside and out. Pulte should up their game on floor planning options as well… placement of walls and options for owner’s suite bathrooms are far too confined. The people involved in the buy/build experience are GREAT and are what satisfied us as customers…. With the exception of CPI employees (who were not knowledgeable or helpful) everyone at Del Webb, NMB, SC was professional and extremely competent AND treated the buy/build as if it were their own property they were working on. ... More