Del Webb Reviews

Not very happy with the response for some repairs

Am disappointed in the timeline for landscaping, irrigation and sod. However, understand our neighbors have been waiting longer for these things - some since December 2022 and it is now September 2023.

Had some minor issues with my unit that were handled quickly. Just wished that paint quality was better and the title in the bathroom was laid better. But after that, no complaints.

Very responsive to all requests. Complete satisfaction of the buyer clearly obvious. If I was his employer I would be proud to have him working with me.

Be patient. There are always going to be issues with new construction. The Pulte people and the trades are very responsive.

Liz, our sales consultant,, and Allie, our building manager are great to work with. They actually listen to the buyer and respond accordingly. Both are considerate of your needs and return an answer to any question immediately or quickly. They guided us through making decisions for building the house we would love. And we do!

My experience with Del Webb has been great . They keeped me inform all throughout the beginning to closing

I did buy at the end of the community so I paid quite a bit more. Do I think the quality equaled the amount I paid, no. For this price I should have gotten a better quality as a standard. ie... no wire shelving, wood, better exterior elevation, lighting package. Customer service and team have been very responsive to all of my requests in a very timely manner. Very happy with them. Very Happy with Builder, Mike, Karen and crew!

Problems that were identified prior to closing are still un resolved, more than 6 weeks later.

We love the home, the development and our neighbors. We have no regrets buying the home, but I think its important for future home owners to be aware of the issues we are having. Del Webb/Pulte focus on their "quality build" when you are purchasing and building the home. We are hopeful that the construction and "behind the walls" workmanship/material align to that expectation. However, we are disappointed in the quality of the finishing work. We are dealing with paint and stain splatter/drips on flooring and carpet, broken/poorly working cabinets (which have been fixed), damaged kitchen sink, un-level/damaged countertops, poorly finished drywall and trim, an exterior sliding door that doesn't lock properly, a broken baking drawer in the stove, and more. Customer service has been receptive to our concerns, but slow to address them. We've also been told this is a "production home", which is a very different theme then the before closing "quality build", If we had been more aware of the potential finishing issues, we probably would have made different choices with upgrades...such as paying to have the garage finished. I hope this is helpful for future home buyers. ... More

Very happy with work completed

We feel like our Rancho Mirage quality built Del Webb home will be the perfect solution to escaping ice, snow and cold winters. We started the process in Feb and closed mid July just as predicted. The construction manager sent us photos and answered questions to explain the ongoing steps every 1-2 weeks. Now we are excited to feather our new winter nest!! I really like the quality items put in. Ie Moen faucets, Shaw carpet, kitchen aid appliances, Lennox furnace. We can’t wait for Dec now!! Thank you!

Pulte advertises WHITE GLOVE homes. The amount of paint smudges should have been either found by the field rep, cleaning crew or the CSR. You would think that the amount of workers walking all around would have been a bit more observant.

It was a great experience!

Carlos, Construction Manager, is a consummate professional. He was very thorough, detailed and responsive throughout the entire project. When I had concerns, he went out of his way to make things right. Carlos communicated well and delivered on every commitment. The exceptional service from the whole Pulte team exceeded my expectations.

We have little experience in buying homes, as this is only our 2nd home purchase. The selection of options was not well managed, as the salesperson involved didn't keep us informed of the overall costs of the options, so when we got the bill, we had grossly overspent our budget. The build process seemed to go alright, but we discovered in our pre-closing walkthrough that multiple walls were not straight and/or not forming orthogonal corners; also, there are several other ways in which the plan was a bit deficient -- like a master bathroom suite with only one towel rod (since there are two sinks, a bathtub and a shower, shouldn't one expect at least two towel rods?). There have been many defects identified (windows with defects, cabinets with splitting of the wood, missing deadbolt hardware, etc.), and our overall impression is that the house was built in haste, and not always carefully done. We're happy, generally, with the outcome, but there are many things that we'll want to change now that we have moved in. It is very important to inspect every aspect of the build personally, to ensure that the quality issues are caught early... ... More

Wonderful experience during our build.

I love my house. This is the 2nd Del Webb community I have lived in. I have several issues, one being no hot water in master bathtub, only lukewarm water. When the warranty department finally contacted me they couldn’t understand how I have no hot water at the tub but have hot water at the sinks. Someone was supposed to call me but so far I have not heard from anyone. I have several issues I have turned with pictures but have not heard anything. Terrible customer service.

This is my third new home. This has been the best experience yet by far

I closed over a month ago. No evidence of commitment for them to finish remaining items. No follow through. They don't care, especially once it closes. They claim the various vendors tried to get a hold of me, but if so, no messages or emails were left. Bad trim was replaced over 2 weeks ago and still no painter to repair the wall and paint the trim, on top of not completing items that were on the blue tape list a week before closing. Several different vendors need to come back and no update on when that will happen. It has been a poor process.

We were thinking 'downsize' like our parents. Shouldn't have thought like that because we really like this home and the neighborhood!

Every aspect of the home building and buying experience went well!

My experience with Dell Webb was smooth , I purchased my home during covid so there were some delays . Which I expected , supply chain delays , workers being out and such . My sales agent Holly was great . She kept me informed and sent pix of progress regularly. Construction manager , Jake was always available for questions and responded quickly. All in all everything was handled professionally. Even my closing was smooth , done virtually. Acctually signed all my docs in the airport waiting for my flight back home after my final inspection in person. Very pleased with all involved . Once moved in Lucy was able to guide me through what I needed to do and she did all with a smile . ... More

Date: 31 August 2023. Subject: Quality of the outdoor water drainage in the areas around my new home. I am writing to make the community managment aware of my deep concerns regarding the possibility of damage to my new home by large amounts of outside water from heavy rain or snow which might flood my home's foundation and/or basement due to poorly designed drainage of the community land surrounding my home. Please examine the photos I send with this query. I do not claim to be a civil engineer but it appears little thought has been given to how my home might be affected if the surrounding areas are not of the proper level and slope and reinforced as appropriate to properly handle heavy water saturation. I note some areas of the community have stone walls and other structures which appear to be designed to ensure good drainage but the area surrounding my home has no obvious drainage related structures of any kind. Quality homes are expected to be designed to withstand all reasonable weather possibilities. I wish to discuss this issue in person with community management and receive written assurances that upon news of a coming severe thunderstorm or heavy snow storm I will need not be concerned with water damaging my new home. ... More

I really enjoyed my entire Sun City experience. I had a great sales lady Jodi. She was super honest and her communication was awesome. I felt like she really wanted me to move here. My home builder Jeff was even more amazing. He was always ready to speak to me and walked me thru all of my dumb questions. He also was very genuine with me. I liked that. Now that I'm here in Sun City I couldn't be happier. I absolutely love it here.