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Del Webb Reviews

What Homeowners Have to Say About Del Webb.

Del Webb has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Del Webb 9521 homeowner reviews to learn why they are the right team to build your new home.

Del Webb

has 4 out of 5 stars overall

9521 Reviews

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 4

Responsiveness 3.8

Customer Reviews

Builder Al was superb. Very on the ball

  • Sharon G.
  • Verified HomeBuyer
  • June 30, 2023
  • Fulshear, TX

I’m happy with my home and downsizing is a great idea. With everything doing on out here who has time for housekeeping. All my neighbors are friendly and helpful

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Don't close before seeing ALL items noted on walk through are completed. Then you will enjoy a high quality home.

  • David C.
  • Verified HomeBuyer
  • June 30, 2023
  • Westfield, IN

We were able to select from a variety of homes, sites, and floor plans. However the completion/closing was delayed 3 weeks and the bldg, supervisor told us 1 hour before closing appt he would "personally" stay to complete the 6 minor items still outstanding on the walk through, It is now 45 days later, he has emailed 5 times that be would be over to finish up and has never shown up. This has been a big spoiler to our experience with Pulte, and having checked with many new neighbors this has been their experience as well.

Total Score 3


Quality 3

Trustworthiness 2

Responsiveness 1

Very Please with my purchase - nice home and professional people working here

  • Christopher P.
  • Verified HomeBuyer
  • June 30, 2023
  • Fuquay Varina, NC

Well worth the investment. Very glad we made this decision.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Good while building but not after closing

  • John C.
  • Verified HomeBuyer
  • June 30, 2023
  • Wilmington, NC

Pulte disappeared to some extent after closing so things that should be done have taken longer than it should (and some not done even now 6 weeks later). Oh, and that is just about my house. Also problems with the common areas and what they said would be done in terms of the ultimate landscaping.

Total Score 4


Quality 4

Trustworthiness 3

Responsiveness 3

Poor Completion work and responsiveness on getting items fixed

  • Robert S.
  • Verified HomeBuyer
  • June 30, 2023
  • North Myrtle Beach, SC

Sales staff is great and the construction process until the end was great However near the end things get sloppy and do not get taken care of as promised

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 2

Our 2nd del webb home!

  • Joseph P.
  • Verified HomeBuyer
  • June 30, 2023
  • North Myrtle Beach, SC

Overall it was a avg experience There were things that we would of liked to do but they were not a option..we did see alot of waste going in the dumpsters during every home build. With the cost of lumber we were amazed! Since this is a new community and we are at the begining of the build hopefully it will reach the standards of other del webb communities..this is our 2nd del webb home. Thank You

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 2

Best Decision was buying a new Del Webb Home

  • Anonymous
  • Verified HomeBuyer
  • June 30, 2023
  • Port Saint Lucie, FL

Buying a new Del Webb home was a very pleasing experience. The sales staff at the sales office were friendly and very knowledgable of not only the build on the home, but also the Del Webb Tradition community as well as the surrounding community. Couldn't have asked for a better home buying experience, which can always be stressful.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Mr

  • Anonymous
  • Verified HomeBuyer
  • June 29, 2023
  • Land O' Lakes, FL

Great experience at first. Then my rep became standoffish, sarcastic and then condescending until I put a stop to it. After that it was one broken promise after another. I put my foot down, raised my voice and finally got most of the work done. There is still a lot more to do. The quality of workmanship is a thing of the past. You have to stay on top of these people in order to get the work done correctly.

Del Webb responded:
Thank you for letting us know about these issues. We have shared your feedback with local leadership and if you'd like to discuss your experience with us, please don't hesitate to contact us at customersupport@pultegroup.com. ^AF delwebb

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 2

We are happy with our new home.

  • Carmen C.
  • Verified HomeBuyer
  • June 29, 2023
  • Ocala, FL

Take time to read the papers given to you at closing, they do give you all the information you need.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Everything good, but slow in fixing a flooring problem

  • Michael K.
  • Verified HomeBuyer
  • June 29, 2023
  • McKinney, TX

Flooring was defective before we moved in. Even though we've been visited by a 'flooring services manager', and a rep from the flooring provider, the response has not been very quick. We've been in for over a month and the problem is still not resolved.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 2

Great Service After Change in Construction Managers

  • Brad R.
  • Verified HomeBuyer
  • June 29, 2023
  • Georgetown, TX

Having built several custom homes during the past thirty years, this was not a wonderful experience for us. Mel was great with the initial lot selection and home buying experience. Shannon was almost a disaster as the design consultant, making unapproved changes based on what SHE thought looked better. Things were dragging until Craig took over as construction manager, and then the change was amazing. He paid attention to detail and continued to assist even after closing. In our first month we have filed warranty claims for electrical, irrigation installed outside the survey, plumbing, and ...

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

the builder was great . dell Webb was all about the money

  • Patrick M.
  • Verified HomeBuyer
  • June 29, 2023
  • Summerville, SC

dell webb keep changing the closing date ,which cost my wife and I thousands without any type of refund.we were not happy

Total Score 3


Quality 4

Trustworthiness 4

Responsiveness 2

Building Process

  • Ronald L.
  • Verified HomeBuyer
  • June 29, 2023
  • North Myrtle Beach, SC

The communication during the building process was excellent. Once we moved in any issues were quickly resolved; however, the quality of some of the work was not that good. The driveway has several areas of spilled paint, the caulking inside is sloppy in many areas and some of the locks were not installed properly.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Bought a "spec" home

  • Joyce H.
  • Verified HomeBuyer
  • June 29, 2023
  • Georgetown, TX

Bought a "spec" home, so didn't get to choose any of the features, but love my new home! Would have preferred a few things different, but the house is comfortable and beautiful. Small repairs were handled quickly by the friendly and helpful warranty guy. Living in Sun City is wonderful!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Great Project Coordinator -- Pleasant Experience

  • John B.
  • Verified HomeBuyer
  • June 29, 2023
  • Okatie, SC

We are very happy with our home and the experience. Carlos was a great project manager, he kept us informed and he quickly addressed any issues.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4

Home buying/building experience with Del Webb at Trinity Falls.

  • Lawrence N.
  • Verified HomeBuyer
  • June 29, 2023
  • McKinney, TX

The Estate series home which we had built at Del Webb Trinity Falls has good bones (a well engineered foundation, good framing, plumbing and electrical). The fit and finish work on our new home met our expectations.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Good but warranty department needs help

  • Michael G.
  • Verified HomeBuyer
  • June 29, 2023
  • San Antonio, TX

Warranty after closing not the best.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 2

Poor follow up on walk through issues.

  • Larry D.
  • Verified HomeBuyer
  • June 29, 2023
  • Westfield, IN

I would recommend not closing until walkthrough issues are taken care of.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 1

Pleasant

  • Frank D.
  • Verified HomeBuyer
  • June 29, 2023
  • Ocala, FL

Hi I thought my building mgr jack purvis was excellent and a asset to your company

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

LOVE our new Del Webb home!

  • Kay L.
  • Verified HomeBuyer
  • June 29, 2023
  • HENDERSON, NV

We’ve had a wonderful experience in buying our Del Webb home at Lake Las Vegas! Our professional sales manager is Sean and he walked us through every scenario we’ve experienced! Sean is friendly and professional to work with, we’re lucky to have him on our team. Our Construction Manager Paul is equally as helpful, very professional and nice. We received an update and photo of our new home weekly as it was being built. This is our retirement home and we have a beautiful future looking forward to living in this great community!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Easy transition

  • Gerald V.
  • Verified HomeBuyer
  • June 29, 2023
  • North Myrtle Beach, SC

It has been a very interesting experience in a great way. They were always informative about the process of your home. The project managers try to keep up with your needs when possible. Overall on a scale of one to ten I give it a 9.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

Robert

  • Robert M.
  • Verified HomeBuyer
  • June 29, 2023
  • FLORENCE, AZ

Robert , the craftsmanship and quality of the interior and exterior of the home we found to be far superior than other builders. The fact that it is a mega planned community makes it even more desirable for my wife and I. But they've always said the devil is in the details.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

problems and changes to HOA rules

  • Helen H.
  • Verified HomeBuyer
  • June 29, 2023
  • Buckeye, AZ

The HOA increased monthly dues w/o notifying prospective buyers. changed rules to home ownership and contract. pulte did not finish courtyard created additional expenses. When buying into community have about $20K available for landscaping and other costs. the hoa rules now require homeowners to have landscaping installed 90 days after move in\-a change from original hoa rules sent to me upon contracting that stated plans must be submitted 90 days after move in. The buying process was easy.

Total Score 4


Quality 2

Trustworthiness 2

Responsiveness 5

The overall building experience was frustrating because we had essentially no say-so reggarding the construction as it progfressed.

  • Albert M.
  • Verified HomeBuyer
  • June 29, 2023
  • GREENSBORO, GA

I knew that Pulte used some less expensive materials and equipment in order to reduce the cost of their homes, but I was disappointed to find out that the workmanship was far below the standards that I experienced in other homes that I had purchased. This was compounded by inadequarte quality control and supervision.

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 3

Great House!

  • Michael P.
  • Verified HomeBuyer
  • June 29, 2023
  • Fulshear, TX

From start to finish was a great experience! My wife and I are totally satisfied with our new Del Webb home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5