Del Webb Reviews

There were a lot of issues to work through

Great service from day one. All the Reps were professional and got the job done when they said they would. Outstanding service on all steps of the buying process.

We made best chouce for us and our situation. Warranty responsiveness has improved

We are pleased with our experience with the staff at Del Webb Oak Creek. This is our second experience with buying and building a home via Del Webb and its builder, Pulte Construction. The process to buy a lot, customize the home and build is challenging enough but the sales person was great at communicating from beginning to closing.

We had a beautiful Stardom home built. Allen was our sales representative and made it an easy decision, helped us out throughout the process and delivered what we paid for. Great build/construction manager, Jacob was there from the start and ensured everything was done, communicated well and built an incredible home. Gary the customer service representative is incredibly helpful and knows the business. Great Pulte Team and love our home.

Outstanding professional support from Lonnie throughout the building process and post closing. Lonnie has provided exceptional attention to even the smallest details while remaking responsive as needed. Every new build will experience some construction issues. It takes true professionalism to work those details to fruition.

From reviewing available lots and floor plans to the Design Center choices to weekly updates from the builder project manager through final inspection, the team was communicative, friendly, professional and very knowledgeable. We are very happy with our new home.

We love our new home. Great knowledgeable sales and construction team.

Due to unforeseen life circumstances I had to move quickly. With the help of the Pulte Team I was able to close in 3.5 weeks! Love my new home. They have been very responsive to any concerns, home is well built and comfortable.

Overall the house is OK, lots of issues yet to be addressed. Wish they would handle punch list issues within a set time frame, like 30-60 days after closing. I like the neighborhood and the amenities but the inside finishes do not align with the cost of the house.

Very poor interior painting and sheet rocking, cabinets very poorly finished. Eaves leak over front door.

Overpriced homes with poor quality workmanship. In addition, the builder is very poor in responding to and correcting issues.

It was not worth the price, very different from the models

While we rally like the community and the home design, we've had more issues than we would have anticipated for a home of this cost and new construction. While the basic construction seems to be of good/average quality, the finish and some of the materials (windows substandard (poor build and screens not well fitted), cabinetry faulty glue system, roofing system not executed to code (ridge vent), terrible HVAC drain design, concrete is poor - rust spots all over) were not of the quality expected. Trade work was of a poorer quality than expected as well as drywall and paint work is of mediocre quality and corrections have been challenging to get done. Insulation execution was inadequate (found to be a "dusting", and when "corrected" still less than required by code (based on certified home inspection after closing). On an upside, the home design in general is very nice and we like the layout and location of the home, but for the cost, this is not the standard we felt we would receive. Advise any buyers conduct extensive due diligence on materials/labor that will be used as well as any warranties to those materials and the overall home prior to purchase. ... More

I have built 3 homes and Pulte did many things very well. While my home is the smallest of the 3 I built, it may have the least attention to detail. But the most disappointing aspect has been the follow up to address quality issues is pathetic. After moving in, I was unable to flush the master bedroom toilet for a month. My lanai sliding door is installed improperly and allows insects to enter at will. The service request to fix was a joke almost as bad as the multiple plumbers it took to fix the toilet. Daylight shines through my garage door, energy efficiency blows. My first water bill was 6 dollars for potable water and 50 for 1x per week irrigation. Did I really need 42,000 gallons of reclaimed water to get my sod stabilized? If my neighbor wants to borrow a cup of sugar, we can just open the window and pass it over. Does a micro-lot require 42 thousand gallons of water to grow? Overall I am just OK with my home quality but I can fix Pulte's errors as they seem unable to do so effectively. ... More

I emphasize the efficiency of a Del Webb community

Craftsmanship is horrible. Service was worse. HOA requirements out of this world

A good experience overall. My foreman Spencer was absolutely the best! Trustworthy, hardworking, attention to detail and an all around good individual! He made the experience worth every step.

The buying experience from out of state was rough.I feel the date of sale should not be set until the building manager feels the home is ready for sale . I was brought down from out of state to approve a home that did not have floors in it yet. A waste of a flight and week off work. The home turned out great Jake and Kialey went the extra mile for me

Carlos was the best. He was responsive, timely and dependable.

The attention to detail is very much lacking. The Homes are built quickly with many unresolved issues.

My salesman Zac was there from start to finish. I switched choice of house from spec to new build and he was there. He sent many documents from the sale of my previous residence to those involving the new one which was a great help. The house is fine. It would be nice if the A/C filter was in a wall instead of a nine foot ceiling. Interiors and garages should come painted. Thank you.

My Construction Manager was exceptional communicating every week! He fueled our enthusiasm with his sent photos. He phoned with questions and was exceptional assisting us with the little things that made our build wonderful

The people I delt with were all professional and responsive. The sales incentives were clear as mud and could have been easily made simple if sales wanted it that way. The quality (finishes/features/craftmanship etc.) of my 500K house is NOT what I would espect for 500K. It looks more like a 200K house.

My construction manager, Allie, was always availablle to assist me and explain any problems that popped up.