Del Webb Reviews

I am very pleased with my purchase. This is my second purchase of a new home with Pulte and owned other pre-owned homes from this builder. The only issue I find is Pulte does not provide the same quality of customer service as they did in the past. They do not provide a CSR person to help you with your new home issues other than going to your field manager who tries to accomadate your request for service. There is an 800 number for customer care but they redirect you back to the field manager.

This was a positive experience and I am very happy with my new house.

Their were many obstacles to face due to COVID. Windows were delayed, appliances on back order, However, after a three month delay the project managers, did all they could to find a solution. During that time they continued their best to move what construction they could move forward and worked diligently once the other windows had to be chosen to complete the house as expeditiously as they could. It was a good experience to work with dedicated project managers and so appreciated.

My sales rep was very knowledgeable and helped me get the home and lot that I really wanted. The build experience was good and I was updated every week on the status of my home. My only complaint is the paint that was used on the inside walls feels like primer and I was not given any for touch ups!

Process was made very easy, although the selections at the Design Center are very limited and very expensive.

We absolutely love the Del Webb Bexley community. Overall, the build experience was great, Pulte mortgage process was terrible and the after close warranty process has been mediocre.

So far satisfied but overall we are glad to be part of Del Webb community

From the sales office to the building experience it was great.

Great price would buy again .

The people we worked with really care about getting this done right the first time.

Community amenities were the primary attraction.

All of the people I dealt with, the sales office, design center and the supervisor of the building of my home were very helpful and responsive to my questions and concerns

This has been a great experience and the builder has been very responsive to out questions and concerns.

We love our home and the builder did an excellent job!

Love my little house with a view. Del Webb has been good to work with. They’ve communicated thoroughly throughout the process.

My experience with the building of my home was good the staff informed me often about the building progress. Sending pictures and answering questions I am happy with my new neighborhood and home.

Overall, we had a good experience and would recommend Pulte as a builder. We really enjoyed working with our Field Manager, Joey -- he was very responsive and helpful. Our one BIG complaint has to to do the walls -- the texturing on the walls was very poorly done, and we can't seem to get it fixed. In addition, we're VERY disappointed that our only choice was flat paint on the walls, which we totally dislike. We would have been willing to pay more for a satin or eggshell paint, but it wasn't an option.

The construction process was almost flawless! Our project manager completed the project on time per the projected completion date! And I understand the project was on budget. Joey did a great job!

Our buying experience started during the height of the COVID 19. We visited Southern Springs Tennessee for the 6th time in mid June and decided to start the purchase process for our favorite model the Abbyville.. After driving home to California we finalized the contract over the internet. We even completed the final design on the computer from home and this was handled beautifully by Del Webb because after we moved in on December 1st we love all the choices we made. Due to the situation on our move we requested a closing date about a week and half earlier and Pulte was able to do it despite difficulty in getting windows, cabinets and appliances due to COVID. We are very happy with our new Tennessee home. ... More

Ease of working with all the staff from sales to project manager to warranty personnel.

Made the process seamless and easy

The build process to closing wait was way longer than expected. We were given completion timeline from August to September and our move in was 11/16. When moving here from another state this delay lead to many challenges and very stressful year.

They had things done when they said they would. We got weekly updates of the progress of our home which was great. They explained step by step what was going on. Most issues which needed correcting were done prior to closing. Good job !!

Had to dig up foundation to determine why water flow not good from bathroom...foreman ws on top of it and explained everything in detail

The home purchase, construction, and closing process is all well planned and proven. The community is highly desirable, which does result in high market prices. We are pleased with our new home and would recommend Del Webb.