Del Webb Reviews

This is my third home in Sun City and this last home we had build was way below standard . I wish I could show the interior to a top executive from the Pulte Homes ! Believe me it would make him cry to spend $ 500.000.00 for this property .

I truly believe that we have been treated with kindness, respect and compassion throughout the entire process. We had a wonderful sales consultant, construction manager and now warranty manager. Each person we have dealt with has ensured tasks have been completed to our satisfaction.

Love the location and the process. Great selection of floorplans, options and finishes. Perfect amenities with the clubhouse and grounds. We got what we wanted. The frustrating piece is that we are two months after closing and the punch list of items still to be corrected is still fairly extensive. Window pane and cabinet fronts to be replaced. Toilet not usable. Chipped tub to be repaired. The list started with over 15 issues so they have been making progress and the fixes have been done with quality. It is just frustrating so set your expectations. We are still happy with our decision and feel that we will end up with a quality dream home. Their process is very good. For example, the streets don't get their final layer of blacktop until several months after the houses are completed to minimize damage by construction trucks. ... More

The overall experience was great, Ryan and Mike communicated regularly on the progress. Any issues were logged and addressed quickly.

We bought in phase 2 in Del Webb Bayview. Signed in April and closed in January. Our construction foreman, Ben, was wonderful. We love living here but be prepared, there is a lot that isn’t included and it adds up. No refrigerator, washer, dryer, blinds or shades, and no light fixtures. Also no lanai enclosures. There are much better incentives now than when we signed up.

The builder was very concerned with keeping us informed throughout the whole process and did an excellent job in communicating the status of the project. Quality of the workmanship was extremely commendable and we could not have been more pleased.

Recently we decided to leave cold winters behind and started looking for a place to winter in southwest Florida. We came across Del Webb Naples and setup a time to tour the models. We met with Bill and he showed us several models. After thinking it over, we came back, chose our model and appropriate options, signed the contract and we were on our way! The build process took just over a year, but Bill kept us up-to-date with almost weekly progress pictures. We made one trip to Florida for a pre-drywall walkthrough, and soon it was time to close! Everything was just as we had requested and we received a quick response to the punch list of minor items we created in the first few weeks of SWFL living. We are so glad that we chose to build this home and know we will be happy here for years! The team at Del Webb Naples made everything easy and we would definitely recommend them to others. ... More

Tom was a pleasure to deal with. He always kept us up to speed. The quality of the home is very good the fit and finish of all components is great.

Number one was honest communication from our agent Bill and the building managers Eric and Elliott. Quality of the materials used, and the workmanship were excellent. When there were issues, warranty follow up by Silvio were addressed and resolved. Elliott who was our second building manager due to family issues with Eric went out of his way to address needs questions and serviced our needs quickly and appropriately. If he did not know the answer, he said so and then responded quickly when did find the answers to our questions. When the value of your home is fifteen percent higher from start to finish how can you complain about the value of your home. We love it! ... More

We love our new home and the community. The closing process was delayed due to construction delays which could have been communicated better in advance to avoid the closing stress. We have had numerous post closing issues which Pulte is very responsive to rectifying as soon as possible. Overall we are very happy in our new home and believe everything will get completed in a reasonable time period.

the communications from our sales rep and building supervisor has been excellent. Likewise, the follow-up on any "problematic issues" we've encountered so far has been quite good!

Delm Webb has a great reputation but the workmanship and fitgnish work especially is terrible. Production houses have subcontractors with little or not Q/c except the customer service reps who are responsive and well intentioned but overwhelmed. If you want to live in a home being adjusted to various issues, things will eventually get done. Not fun at age 77 with some health issues. BUT still glad we bought just disappointed with initial work

Don’t use Pulte mortgage xx

I am very happy with my new home, and community, it was well worth the wait! I had complete trust and confidence that Pulte/Del Webb would build a quality home and provide the support and services needed throughout the entire process. It is a stressful process for most buyers, especially not knowing precisely when your home will be completed, and Pulte delivered on time. Not an easy feat today with so many supply chain delays. The sales team sent out weekly updates and progress reports. They were always available by phone to answer questions. I met personally with the construction manager to review the finishes for my unit. He also did an online presentation explaining the construction details, Pulte construction standards which are above code, inspections, etc. My closing date was given to me more than a month in advance which didn’t change. The onsite warranty team, Gary and Joe are terrific, responding immediately to any requests or questions. The key for me was feeling confident that I was buying from a trustworthy builder, with years of experience building 55plus communities. ... More

This has been a very positive experience. Hannah was great at explaining all of our questions and keeping us updated on events through the whole process. Matt has been excellent at the construction side of the project. He kept us appraised at all facets and phases of our home's construction. He answered all of our questions as we went through the process and got all of our special requests fulfilled in a timely manner. He was great to work with and was respectful through the whole process. By the end of our home construction we consider both of them to be friends.

Danny, our Construction Project Manager was a true professional. He was on top of every phase of the construction of our villa and was inconstant communication on the status of the construction. We met with him in person several times during the construction phase and remotely when it not possible to meet in person. He delivered on every commitment made to us and when "over and above" to make sure our needs were met. Danny is a true professional who takes great pride in the craftsmanship of the Pulte home he manages. Pulte should be very proud to have such a dedicated and passionate professional. ... More

Were always responsive to questions and the builder we built with sent pictures and explation weekly. Always answeed questions right away

As soon as the stone was laid, we pointed out that 2 of the top stones didn't meet at the corner. We were ignored until a week before closing when we threatened to walk away from the deal to get the improperly laid stone fixed. Similarly, we pointed out an area of standing water behind our property before the sod was installed. Again, we were repeatedly strung along until I wrote to the county. The swale is now supposed to be addressed by April 15. No one told us when we picked out our fixtures that no racks for hand towels would be placed in any bathroom other than the master. They are $21 on Amazon. For an $800+ house, you could have installed hand towel racks in the other 2 bathrooms. Likewise, it was needlessly annoying making us hire subcontractors to install the ceiling fans, dining room fixture and electric car charger. We love our home but expected higher quality workmanship for the price we paid. ... More

Very good experience for new construction. Quality home.

Our experience has been excellent. The team at Del Webb has been on top of things since the beginning.

I don't know too much yet---we are just moving in.

Our overall experience with Del Webb/Pulte has been good. During the building process we were kept informed on the progress. However, they refused to make any changes, no matter how minor, even if it was easier and a more straight forward procedure. Selection of finish options was limited and basic. The kitchen cabinets from the new supplier are built very nicely, but installation fit and finish is sloppy with nail holes and joints not caulked. Several drawer slides weren't installed correctly, and the drawers pulled right out of the cabinet. Painting was sloppy with paint spots left on the floor, trim, and weatherstripping. Caulking around bath fixtures was sloppy and overly thick. We currently working with Pulte to get these concerns addressed. ... More

Bought home in minny then flew back to florida till spring. Have only spent 2 weeks there so far

Our experience with this process was smooth and efficient. The build finished sooner than expected. There have been minor finish items that need attention. Though I'm confident these items will be resolved, it's taking longer than expected. Overall, the quality is excellent, but attention to some of the details is missing. I would absolutely and have recommended Pulte homes to family and friends.

Our building manager Chase was just amazing. He always went above and beyond and was always responsive to our questions, concerns and comments. This is our second Pulte home and the experience was great