Del Webb Reviews

Disappointed with the process and the quality of work.

From the moment we walked into the Sales Office, Pulte demonstrated a high degree of a lack of integrity through the entire process. The Sales Team initially lied to us regarding our initial visit arrangements. Sales Team members do not get back to you when you have questions. Project Managers do not have a handle on their projects and communicating with the customer. Post close, Pulte cannot fix in a timely manner the outstanding issues which remain. Bottom line. What Pulte says they will do and what actually happens is the real issue. It comes down to integrity.

The warranty support is very disappointing. It is really tainting the excitement of purchasing the home. The warranty team and process needs serious attention.

From the very beginning (meeting my sales manager at the office) to meeting the construction foreman and the construction manager of my specific unit, everything went supremely well. I could not have asked for a better team. The mortgage experience with Pulte also went exceptionally smooth (other than the rate increase created by the late summer wave of inflation).

So many issues in craftsmanship. Work not done right. Pulte rushed in building this home, no care taken in any of the installation and no quality control checks done. Complete disaster. Incorrect information given on design appointment. Not happy buyer.

Beautiful home, modern design in an exciting new community. Good and speedy customer service. Improvements in quality control can help make the full experience even better.

Good experience, people are wonderful

The professional, understanding, patient and beautiful work of all who work here here have been amazing- follow up also wonderful Thank you from me to you all! All of you made my entire move a happy experience.

Construction Manager Adam and Sales Representative Sarah were responsive and a pleasure to work with. They both responded quickly to our questions and kept us informed as to how the home was progressing. They made the home buying experience a pleasure. Excellent Service. Pulte Title Company was not a highlight of our experience, inaccurate paperwork and poor customer focus.

Sales experience was excellent. Design center experience was good to very good. Quality control during the final phase of finishing the home was awful. Subcontractors are allowed to do sloppy work and get away with it. Many small thing completely overlooked. There was no regard for keeping the finished product clean and damage free. (Flooring & Carpeting). The attitude of the Homebuyer will create a punch list after move in is not a goop practice. I called customer service 3 times in 1 week and ask for a return phone call with no call back. Neighbors have said they have experience the same things. ... More

The quality of the workmanship, especially the finish-work subcontractors, is below even track home quality. Lack off attention to detail and even basic trade skills is evident by all of the major trades. Not only did Pulte insist on our closing before the house was completed: it has not fulfilled its reassurances and promises to take care of outstanding issues. We are seven weeks past closing and none of the key issues have been addressed. We lack a working shower door. The stairs which has both structural, cosmetic and finish issues was made worse by the unskilled laborers sent to “fix” things. Pulte is selling a wonderful home and delivering a weak imitation. It has clearly hired the lowest bidders and not the lowest responsible trades. It’s project managers are likely overworked, stretched thin and obviously lack clout. ... More

Our experience going through Pulte was very satisfying. From the design team to the construction managing team to the sales team, everyone was a pleasure to work with. We are now enjoying our beautiful home. I would highly recommend Pulte build your dream retirement home.

The quality of work is poor. Work was done hastily and for the sake of just being done. No attention given to details. Repair request are sent one after the other. While the responsiveness is commendable it is time consuming and frustrating.

At our first walk thru we encountered a myriad of problems stemming from unfinished and faulty work. Poor cleanliness made it difficult to evaluate cabinets and flooring. There were just too many problems to keep track of. We closed over 6 weeks ago und we still have open issues from the final walk thru punch list.

My process from start to finish was excellent. My salesman Darren and construction manager Steve were fantastic to deal with. Both answered and handled all of my questions, and I must admit I asked many. The house is beautiful and very well done. I couldn't be happier. Thank You

Working through the building and buying process was the worst I’ve experienced. Inflexible, demanding, impersonal are a few words I’d use to describe the purchase experience. Support after sale is poor, ie, discovered a horribly crooked wall and was told they could come out to start repair in one month. I pushed for quicker and now the representative has abandoned us.

Awesome community, does have some limitations related to options on houses

I am glad to be in my new home finally. I was disappointed by 3 months delay in completion of my house but really liked the way the house looked when I moved in. There are couple minor but annoying issues which Customer Care Center is helping me to resolve in timely manner. All together I would recommend Del Webb experience to others.

We recently settled in our home and so far love the community. The house is nicely designed, but the finished product has a lot of defects. Still waiting to see how the Pulte team responds to the issues we have identified. We presented them with our 30 day list and should know in about a month what they will and won’t address. My biggest complaint is their response that it is up to our standards. I had to remind them my only frame of reference as to standards come from the workmanship in their model homes. If the work there was right, I expected the same in the home they built for us. I am very hopeful that they will address the items we discussed. ... More

And sadly the details have been disappointing. The garage is not “finished”, there are no gutters, the appliances are included-except the refrigerator, and the finishing of the interior was very, very poorly done. Particularly the paint, moldings, doors, and around interior and exterior doors. Yes, you can report issues through the warranty service. But, particularly at this price point, I expected much better workmanship.

Love the Del Web community. House was completed 3 months later than promised!!! Response from the warranty team was timely. Pulte could have done a better job checking the workmanship quality of the exterior and interior painting, and the tile floor installation.

We had a great build experience. The sales staff and construction manager were with us all the way and we could not have been happier.

Construction Manager Jeff was very responsive, and kept us informed of each step along the way, including photos.

The community is very attractive; however I regret my purchase due to the poor quality of construction. Particularly poor workmanship with painting, drywall and cabinetry. Issues with electrical, appliances and plumbing. Simply stated, the builder lacks a quality build process.

I observed our house being built nearly every day and here's what Pulte doesn't want the public to know. Granted they are mass producing new houses, however, there is no excuse for most if not all trades not taking the proper time to complete their tasks. As a result there are countless call backs by Pulte field managers to fix the mistakes during the construction process . Actually, these managers have very little control over the sub-contractors. In general, just pure sloppy workmanship! Many new homeowners that I've spoken with have experienced the same issues. Pulte touts their houses are quality for the price. Well, here are a few items that would improve on their statement: (1) use a better grade of paint [no impact to labor cost], (2) use self closing commode seats [it's a 55+ community], (3) provide sidewalks throughout [it's a 55+ community], (4) allow more meeting design time for the decision making process. I am very disturbed that two construction managers actually indicated directly to me and also sent an email asking me to score them a 9 or 10 in the evaluation questionnaire as part of the completion process. Overall, the building of our new house was quite disappointing. There was no consistency throughout the build process, including 61 days to frame the house which included broken trusses, misalignment, and several failures to pass framing inspections. Pulte should focus on quality instead of just the dollar!! Granted supply and demand is the driver, but Pulte is quickly is getting a reputation in the community for something far less for the dollar spent!! ... More