Del Webb Reviews

I think the house was rushed.

Lots of problems with no resolution in the near future. Also spoke with other owners with the same issues.

The home buying experience is good at Trinity Falls. Quality is ok, thin walls and old persons step of death in front of garage aside, the overall buying was good. Pulte is relentless in trying to upsell you on insurance, financing , etc is relentless. But they're nice about it.

Overall it was a great experience through closing. Unfortunately, we are getting almost no response to post closing issues needing to be addressed. I honestly don't have any huge issues, but the builder isn't addressing them which is turning an outstanding experience into a mediocre experience.

We love our new home and especially the location having past experience with building construction I have been very disappointed in the quality of workmanship and the number of callbacks to correct things that should’ve been done to start with

The Buying and closing process was fantastic. The issue I have is we are 45 days in the house and we are still waiting for half of the closing walk repair list to be completed. We are now at the 30 day repair list and 10 days past submitting and no repairs have been scheduled. We don’t even have parts to use the full extent of our microwave. The AC still isn’t working correctly, it blows like a wind tunnel and you can’t talk or hear the TV over the noise.

Since closing I cannot get anyone to take responsibility for landscape concerns. My project manager has left. A different PM has not responded to my text and another PM said to contact warranty. Warranty said they did not handle landscaping and contact the builder.

Can’t go out to my backyard or send my dog out there since it is mud. No one seems to want to help.

We noticed in several locations where there was paint spots/drops on wood flooring and carpet. Painting should have been finalized prior to laying wood floor and carpet. When baseboard were installed it's obvious that painters came behind the molding installation but did not tape off the areas before painting. Glass shower seams did not get properly caulked, having some water penetrate the seams. Shower caulking was poorly done. Found concrete on front porch stained from building materials. At final walk-through exterior of the house not power washed.

I love my house. This is the 2nd Del Webb community I have lived in. I have several issues, one being no hot water in master bathtub, only lukewarm water. When the warranty department finally contacted me they couldn’t understand how I have no hot water at the tub but have hot water at the sinks. Someone was supposed to call me but so far I have not heard from anyone. I have several issues I have turned with pictures but have not heard anything. Terrible customer service.

Pulte is a great builder. Quality is good. Responsiveness to issues is very poor. Need quicker response to homeowner concerns. The response to issues in two weeks prior to the closing was excellent and the closing was done as scheduled. Response prior to the two weeks prior to closing was poor and has been zero after closing. Need better personnel to attend to homeowner concerns after closing.

The home buying experience was great . However there are some issues after closing that were reported to customer care and it has been over a month and no one has shown up to take care of it.

WISTER IS A VERY VERY GOOD SALESPERSON HE IS SUPER FRIENDLY AND HELPFUL IN EVERY WAY UNTIL THE HOUSE IS SOLD I CAN HIGHLY RECOMMEND WISTER

Just know what you see in the Model Homes most are upgrades. Be prepared for a Designer Studio visit.

DO NOT SIGN FOR CLOSING UNTIL ALL HIT LIST ITEMS HAVE BEEN FIXED!!!!!!!!! DO NOT HAVE ANY WARRANTY ITEMS YET BUT PROCEEDURE LOOKS VERY CUMBERSOME AND WAIT TIMES TOO LONG

We were pleased with the entire process from the beginning to the end.

Pulte Warranty is slow to respond. Many of the issues can't be identified until you live in the home for a couple of months. The Pulte Sales Team is Great!!

Don’t know all the answers. We haven’t moved in yet. The buying part went well. Don’t know beyond that.

The people and the process is excellent. For the price, the quality of materials and workmanship is average. Especially the paint and attention to cleaning details. Response to some after closing issues working but slow.

We dealt with a salesperson at the Del Webb North Ranch named Wister. This individual was impeccable and the reason we did purchase our home. He went above and beyond to ensure that our experience was pleasant. We only wish we would had come to North Ranch and dealt with Wister directly. Instead we had an outside realtor in-between and they were terrible.

Our Build Manager (Dana) has been exceptional. He has taken care of every request whenever issues occurred. He responds when needed and has always acted professionally and courteous. Our number one issue is with the home is our flooring. Our tile floor was installed improperly and poorly. We obtained our keys on February 3, 2023 and to this day our tile floor has not been corrected. The few tiles that were replaced caused issues to a number of adjoining tiles (caused them to become loose). After meeting with a tile installer, we have determined there are approximately 75 tiles that are either loose or have hollow spots. Just a very very poor installation job. A lot of work will have to be done in order to get the flooring corrected. Our flooring issue relates to the 3 star rating for Quality & Value. ... More

We had a wonderful experience with our sales person, Mike. He was very honest, supportive, and provided considerable information throughout to us. Following this, we were equally lucky to have an outstanding construction manager, ANDREW. He was an excellent communicator, he provided us with periodic photographs, as did our sales person. He explained each aspect of the construction. throughout the construction. He was with us for the entire day we moved in to make sure everything worked well. Unfortunately, the one area that has been lacking thus far is follow up and attendance to a number of minor items. Oven door – lower door – was not installed correctly, and we have not use the oven as a consequence since we moved in almost 45 days ago. The cleaners, who came in on the date we moved in, did considerable marking and scuffing of our walls and boards. This has not been attended to, although it is not a priority in terms of time. I am assuming that the warranty area is understaffed based upon the amount of homes that closed in such a small period of time. All in all, a great experience, and I would thoroughly recommend Pulte. ... More

I don't know too much yet---we are just moving in.

I love my house! The floor plan is great. The design process was rushed and I was disappointed in the quality of the finishes supplied with a $500,000+ home. There have been issues that have been resolved and done issues still rock on 6 weeks post closing. Don't get me wrong, the neighborhood is great. I just think the houses are overpriced even in this market.

Entered request for repair/replacement two issues have not heard anything. Getting ready to enter two more issues hopefully I’ll get a response. The house is great but I question the workmanship. Some work appears sloppy or just get the job done to head to the next house. Not what I expected from Pulte