Del Webb Reviews

Limited options but charge premium prices

Enjoyed the whole experience of working with Del Webb and Pulte Homes. From purchasing and selecting to being part of the build out process. Issues I have had were minor and taken care of promptly.

Very accurate timelines for building and closing

I couldn't have asked for an any better than buying a home from dell-webb on buying home and the quality of home I purchased.

Everthing went extremely well. Any issue was quickly resolved and fairly. Overall a very smooth and steady process.

This was our 2nd home built in Sun City. This experience was far superior to the last! Great project manager and salesperson!

Overall my experience with the builder was a positive experience. The build manager and the Del Webb/Pulte sales representative did a good job in working with me and responding to any concerns or questions. The craftsmanship was good particularly in trim work and cabinetry. They cut some corners on quality of materials on the electrical wiring, paint, R-30 insulation vs using R-38, not sure about trusses vs. traditional bracing in attic and roof. Made some mistakes in concrete pour that had to be corrected. Other than those items I have been very satisfied with the home.

only draw back was the over writer section they were not very organized they delayed my closing . for some paper work that I had sent a week before.

Danielle and Brett were absolutely first-rate professionals helping guide and support us through the entire home building/buying experience. We give them each 10 out of 10 ratings across the board. Thank you for making a stressful life event a lot less stressful!

Pulte is very responsive to issues and compensates fairly for their mistakes which is great customer service. Project management and sales team are very customer focused and will do what ever they can in their control. But Pulte corporate are not using high-quality materials nor listen to add low cost value options, Pulte wants to stay with their standard options even when low cost changes add considerable value for the homeowner. Ie they will not include a hot water recirculating loop to save water. You have to wait for several min to get hot water in lieu of 3seconds at your sink/shower just like 30 yrs ago. They use the cheapest water and vapor barrier on the market for all exterior walls. They will not add shut off valves for exterior water faucets for freeze protection. They will not add a drop-down ladder for attic access. All of these have great value, but only cost a few hundred dollars each. They use copper coated aluminum electrical wiring. No option for 100% copper. Change out the lights and the wire snaps off on reconnect. Copper does not do this. They don’t have drawers in the master bathroom cabinets. I don’t know how I missed that but very basic. They will not offer zero escaping with no grass but have separate water meter for landscape watering with higher cost of water usage. So value for cost paid is not very good. Paying for location and amenities. ... More

We have built seven new homes over the past 20 years and Pulte is one of the best builders! On time, great quality and excellent follow through on warranty items, large and small. The Dell Web community and club house are spectacular. A special acknowledgment of Shelby in the Pulte Customer Care Department for excellence!

Poor sharp edged doors is only complaint

Overall we are very disappointed with the low quality of materials like cabinets, and baseboard and low quality workmanship on cabinet install/repair, texture, and painting. We also own a home in Sun City Mesquite that was completed in 2021 and were expecting the same level of workmanship and materrials and the new home we closed on Nov. 5th 2025 is significantly below the quality of the home finished in 2021. We are about 3 months after closing and there is still asignificant amount of reqork to be done. The texture on the walls inside the house needs to be completely redone and we are still waiting for that work to be completed. The painters/texture people have been to the house twice so far but only to do some light touchup painting. We are scheduled to get the texture work redone later this month but the fact that we have to get it done and the impact on us is significant. I hope they can get the job done right this time but honestly I have serious doubts they can. Also, the cabinets have had a number of issues and they have been to the house twice and yet the quality of the cabinets themselves and the workmanship is sub standard in my opinion. They are scheduled to come out again but I again doubt the issues will be resolved to my satisfaction, we will see. There have been and still remain other issues but I am especially concerned about a crack in the ceiling in the living room and was told we should wait until later in the spring to see if it gets worse before they repair it. So now we have to wait until later this spring to even see how bad it gets before it is repaired and once again at significant inconvience to us. While I appreciate the willingnees to stay engaged to resolve the issues these are issues that should not be there in the first place. ... More

Our overall experience was a good one, and we are very happy with the workmanship and materials used to build our home.

Review for the Construction experience. Building a new home is a major undertaking, and having the right superintendent makes all the difference. Danial exceeded every expectation from start to finish. His professionalism, attention to detail, and commitment to quality were evident in every phase of the build. What stood out most was his communication. Danial kept us informed at every milestone, answered questions with patience and clarity, and made sure we understood the “why” behind key decisions. He never cut corners, and he treated our home as if he were building it for his own family. His coordination with trades was seamless, his scheduling was efficient, and any issues that came up were handled quickly and correctly. The craftsmanship throughout the home reflects his high standards and pride in his work. Thanks to Danial, the entire process felt smooth, transparent, and genuinely enjoyable. We’re thrilled with our new home, and we credit much of that to his leadership and expertise. Anyone lucky enough to have Danial as their construction super is in excellent hands. Review for Design experience. Working through the design phase of a new home can feel overwhelming, but Jenny made the entire experience smooth, enjoyable, and genuinely exciting. From our very first meeting, she brought a perfect blend of expertise, patience, and creativity to every decision. Jenny has an incredible eye for detail. She helped us navigate countless options—finishes, colors, fixtures, layouts—and always guided us toward choices that fit our style, our budget, and the overall vision for the home. She never rushed us, and she always made sure we understood how each selection would work together in the final design. What truly set her apart was her communication. Jenny was organized, responsive, and proactive, keeping us informed at every step and making sure nothing slipped through the cracks. She coordinated seamlessly with the build team, ensuring our design choices were executed exactly as planned. Thanks to Jenny, the design process became one of the most enjoyable parts of building our home. Her professionalism, talent, and genuine care shine through in every detail of the finished product. Anyone working with Jenny is in excellent hands. Review for the Sales Experience Our overall home‑building experience turned out well, but I want to share honest feedback about the sales process so future buyers know what to expect. The sales team was friendly, knowledgeable, and helpful during the initial stages, and they did a good job guiding us through the contract and design selections. However, once construction began, we were disappointed to learn that no change orders were allowed — even for small adjustments that would have improved the final result. Later in the process, during the landscape phase, we asked about covering an unsightly electrical pedestal. We were told that couldn’t be added as a change order, yet we were allowed to submit a change order to delete the landscaping portion of the contract entirely. The inconsistency was frustrating and didn’t feel customer‑focused. Despite these issues, the home itself turned out beautifully, and the build and design teams were excellent. With clearer communication and more flexibility around reasonable change requests, the sales experience could have matched the quality of the rest of the project. Communication was definitely an issue as we sold our home a few days after we sold our house and lacked internet access. ... More

Take notes about every detail of your plan and design because of unexpected and unexplained changes, I.e. shower heads in the master bathroom. Inspect carefully details of floors ( we found lots of paint left and poor details around toilets, walls, windows, and toilets. Garage, cabinets, and countertops needed additional touches and cleaning of construction materials and gaps. Ask questions and document appliances you choose. Our refrigerator was a little disappointing - not what we thought we chose. Check the garage openers, and “smart home” features. Good luck.

Because of medical issues, our living situation had changed, and we no longer could live in our 2-story home. I started looking for a senior community with many amenities. Kensington Ridge fit the bill! My first contact was with salesperson Elaine. What a blessing! She advised and reassured me throughout the buying process and had many great suggestions. She certainly made the buying and scheduling process a breeze as I had to deal with many other situations during this process. The construction process went as planned. Just a few hiccups, but nothing that was not corrected in a timely manner. The construction walk throughs were informative and the closing process was easy. Nolan was readily responsive to my needs with moving in issues. He had work orders ready to fix issues immediately and came to my home himself to remediate some problems. Everyone I dealt with was helpful and pleasant, but I do need to single out Elaine in sales and Nolan in construction as they both went "above and beyond" in customer service. They certainly deserve recognition from Pulte. ... More

The buying experience was amazing great. Everyone involved from purchase to closing was extremely helpful and attentive. My only concern was the quality and experience of those involved in the finished product. The quality of detail during the final coats of paint and caulking were much less than what I expected to see in a new home. Very disappointed.

The construction manager was very responsive, helpful and proactive. A major problem is a design issue. The way the gutters are installed over the front walk causes water to build up on the walkway causing an ice issue. The water from the leader to left of the garage causes erosion and a hole in the patch of grass at the bottom of the leader. Overall, is a well constructed house.

Overall our experience was very positive. The salesperson was knowledgeable and gave us great pointers as we picked our the house model and the features. The builder was on top of everything and sent weekly pictures since we lived out of state. She was easy to work with and ensured the home was well built. BUT...the day we moved in the fridge was warm on the inside. Read the manual and had builder come, called people, and could not figure out how to get it to produce cold. It took 2 WEEKS for a repair person to come. He reported our NEW >$3000 fridge had a catastrophic problems and needed new compressor that may or may not fix the issue. We asked to have a new fridge. Told we needed to order parts and wait ANOTHER 2-3 WEEKS for repair and then maybe they will replace it. Imagine no working fridge in a NEW HOME for OVER a month. Simple fix to replace the fridge has not happened. ... More

Communication was less than ideal. They told me I would be in my house no earlier than December but ended up having to close in November with no time to secure mortgage and had to get a high interest bridge loan personnel at Del Web were very pleasant and easy to deal with. Still have a kitchen cabinet issue worker came in without talking to me and replace the wrong door. I have had the door for two weeks, but for some reason, I can’t get it installed. Landscaping ends up in driveway when it rains. Snow removal removed a large section of land turf. Garage door does not always close completely Still overall glad to be living here ... More

It was a pleasure to do business with the Del Webb team

Lisa was great, she was on top of things and was available quickly and very helpful. Manny was great also, great job showing us everything about the house and got things fixed quickly

I bought a spec home. I am very pleased with the quality and level Of service I received.

Some people were very unwilling to help with issues and questions after closing day.