Del Webb Reviews

Moved here from a Del Webb home in another state. We chose Del Webb again because of the great experience in our last home and once again they exceeded our expectations.

Keenan Woodward was great to work with. He was responsive and address any concerns we had.

The materials used are of mediocre quality. The design is sub-par for livability in the Martin Rey unit.

Building was a great experience. Their staff is well educated and responsive. All aspects of the build were to my expectations with no surprises

House has some issues, but overall satisfied

Gordon was a great construction manager. Some workers need to aware of the fact they are in People’s home. Found someone’s tortilla lunch in the closet. Worker would come in to fix one little problem and brush up against the wall to make a touch up needed, we are happy now that it is all built

unexplained delays in the building process. post closing responsiveness extremely slow

Biggest problem was Pulte title and their lack of responsiveness

2nd Construction Manager did a great job of communicating updates. They were still working on house at closing time. Interior paint job could have been better - sloppy in some areas. Construction Manager has been responsive on punch list but still have open items after 40 days.

Design is mediocre and usability of appliances is confusing, Response to questions ranges from excellent to no response at all.

My builder was very nice, however, I believe he was overloaded with too many houses he managed. He often told me that certain things were complete when they were not. My first closing date was postponed by the property management company and the second closing was delayed because the vanity countertop installed was a straight cabinet and not drop down. The day of closing, my home had construction dust all over the floors and countertops throughout the house. I still have spots of dried paint in my carpet and some type of glue on bathroom tile going from carpeted bedroom and walk in closet. My hot water was none existent in master bathroom and lukewarm elsewhere else due to hot water pipe was connected to cold water. This was just corrected this week (7 weeks post closing) there were 2 small leaks in hot water heater pipes, one was just discovered this week. The A/C had no power cord connected to the condensing unit and electrical wires weren’t connected to it in the power switch box. Several trees and bushes died within 2 weeks after planted due to not being watered. A large portion of sod was dead when installed. There are other various small issues, these are the major ones. My builder told me that the hot water issue was corrected day of closing, obviously this wasn’t true. Post closing, my customer care manager has been very responsive and great to work with. ... More

We love the house. BUT. Models have at least $200k in upgrades from base price. They grossly exaggerated expected closing date. They need to improve their responsiveness. Emails and calls often not acknowledged. After closing, it was as if we disappeared. Didn’t get a thorough punch list. We identified items that have been ignored. Linear fireplace set too high. Exterior doors that wouldn’t lock. No meter for irrigation (supply issue) that wasn’t pointed out to us. And more.

Had a switch in the first month that was not timely reported. BUT once new manager came on board it was great. Weekly updates/photos Any "issues" were quickly shared and solutions given/done. House meets expectations.

We have had a honest and trustworthy experience from beginning to end.

Nice house. A few issues with final construction.

The entire process of building the home from initial purchase to final move-in was easy. The quality of the home and materials is poor and the skilled workers were not all that good (sheet rocking, molding and painting were terrible). The team was good but they also have to deal with poor craftsmanship. Tim was responsive and efficient in addressing our issues. For future home buyers, the quality is not worth the cost. Also, don't rely on the models shown as designs and options change over time

I would recommend having the walk through prior to closing the day before closing in consideration for all the buyers that are traveling from out of state.

Our salesperson was very good to work with. Very experienced and great communication. The build time took longer than expected. There were very few options to select from for cabinets, paint color, flooring options, etc. probably all due to supply disruptions. Our real dissatisfaction was with the construction manager originally assigned to our home. He was very difficult to work with, would rarely follow up with emails or phone calls. We requested a new manager to complete our build and this person was fantastic and wished we had him all along. I’m looking forward to living in the house for a year to evaluate how the quality and construction holds up. ... More

Reliable builder that knows all the trades and process to make a good home. The original build had many problems, but after closing was able to re work issues out. They need more of doing it right the first time. Excellent support group.

We looked all over San Antonio for a new home and made over final decsition to by in the Del Webb community. It took longer to finish the home then originally projected. We were not given the slab inspection from the builder and didn't meet with anyone until we made a few phone calls. Finally we meet with Matt on site and stated going over things and did a frame structure inspection. Matt was very polite and helpful with all our questions and requests. We had to keep pushing back our move in date due to many delay which we understand but can only accept so much. After moving in we were disappointed in the damage caused by all the different workers coming and going from the house that in the end cost Pulte Homes a lot of money. Damage to the stainless steel kitchen sink, stove hood, tile flooring, kitchen and bathroom cabinets, walls and trim etc… Next we work with Justin who came by and listed to all my concerns and took pictures and documented everything and said he will take care of these issues for us. Well we waited a few week and did not hear a word from anyone. I call to find out that there was a layoff and Justin was gone. Then I received a call from Gabe who has been wonderful. He rechecked all my concerns with me like Justin did. Gabe has done a wonderful job and has not left us high and dry. He is a real pro and is honest and we love working with him. My biggest concern now is the I am working with Airtron Heating and air conditioning to have the fresh air box moved out of the garage attic and into the inside heater room which is where it should be. My private inspector pointed this out to me. Airtron has been to my home three times for other issues and told me they will look into it. I finally asked for a supervisor. Christen from Airtron came out and said he would move it after I had him look at another home like mine to verify what I am saying. Airtron subs out the installation part and mine is missing the installation around the ducting and it looks like a 3rd grader did the finish drywall work on the base and wall inside the heater closet. it has been almost two week and no word. I call and spook to the call center and was told they will call me back and I have left messages to be in the phone queue for a call back, and nothing happens. I paid top dollar and feel ripped off on this issue. Also my property did not get a fence installed accross the back yard of my home. The metal fence stopped at my neighbors home. Why should I have to pay for a fence when everyone else has one. I have been told that this is the why Pulte does it. I deserve a better answer that. We moved into our new home with higher expectation and turns out that there was more to deal with then expected. I feel like I have been working full time to stay on top of issues so they don't fall through the cracks. We are finally seeing the light at the end of the tunnel. I hope the best for future buyers and hope this will provide some help. ... More

I am pleased with the quality and construction of my home. However, during most of the process there was a lack of communication between Pulte, the mortgage company and my agent. It is because of that there were several delays and misinformation. There was information in the beginning of the process that the buyers should've been provided, i.e. upgrades and what was standard and what was not standard in your home versus the model home. Those small details would have made a difference in the building process. Now concerning Lance, he was and excellent liaison! He was kind, compassionate, and did the best he could under the circumstances he was put under. I could not have asked for a better person. You see I just went through a 30 year divorce, unexpected I might add, and I believe God put people in my path to help me along this new stage in my life. Lance was definitely that person. I don't consider him someone who helped me with my home, but I consider him a friend. He worked well under pressure and delivered a well constructed home. Thank you Lance! ... More

All steps are down to a science.

We are very happy with our new Del Webb home but other buyers should be aware of a few things. Del Webb is a Tract Home builder, not a custom or semi-custom builder. As a part of Pulte Group they are at the top of the tract home line and we think they are better than most tract builders. They provide a limited set of options on their homes. Buyers need to carefully peruse the options available in their options guide. Things such as structural options will need to be finalized early. You will have a limited amount of time at their design center (~2-3 hours) working with their designer selecting tile, carpeting etc.. Once you have signed off on your options at the design center things are finalized! No changes are allowed afterward. This is to allow Del Webb to lock down the basic design and order long lead time items. This also minimizes confusion and allows a smoother build process. They are building a lot of homes in parallel at any given time. We highly recommend that you hire your own inspectors for slab, framing and final build! Del Webb builds a good home not a perfect home. Think carefully about your preferences and communicate clearly with your sales person, preferably in writing via email. If you can, visit the build site several times to monitor progress. If you have questions, communicate them clearly with your builder and sales person. As a 55 plus community that may be building in a hilly area be aware that homes built on rising slopes may have stairs in their garages and entrance ways. Homes built on falling slopes may have stairs off their back patios. Walk the lot you intend to purchase! ... More

We noticed a lack of transparency during the building process. They told us that foundation plans were proprietary and so any inspection of the slab would be useless as our inspector would not have access to the plans. The pre-drywall inspection was mostly shrugged off. Final walk-through allowed us to address any aesthetic concerns which were all addressed reasonably quickly. On the other hand, we have been very happy with our home and the builder's responsiveness to any concerns during our firrst 5 months. They have done an excellent job with cleaning up common areas and neighbors seem very happy as well. ... More

Sales experience was great. I’ve worked with Pulte in my previous life as a realtor in California and one thing I have noticed is the quality of sub contractors in Indiana doesn’t match what I was use to in California.