Del Webb Reviews

House was done when I was told and completed nicely

Take many notes and pay attention to all details.

I was initially enthusiastic about building a new home, but as months dragged on with no progress it was obvious that my home had “fallen through the cracks.” Eventually the building supervisor was replaced and it got back on track. There were numerous little things still undone, but I was encouraged to close, assured that these would be taken care of asap. It,s been more than 2 months and I’m still waiting. Now I’m told these construction issues will be treated as warranty problems and not addressed for 10 months! It’s really taken the joy out of a beautiful new home.

Great experience dana and Austin field managers did a outstanding job in my building process keep up the great work done

Have been in our new home two months and still have not been able to get a list of things fixed when some should have been known and corrected before settlement. Still waiting for dates to correct the issues after e mailing three times

Our salesperson Sarah was great. She has been very helpful. Wish I could say that about the construction process. We signed contract Feb. 1 and closed Dec. 16. The house was not ready to close. Lots of issues and the paint and texture job was terrible. Still trying to get everything taken care of two months later. Jesse in Warranty has been very helpful but lots to do.

Love our new home. The entire process was great. Would highly recommend Del Webb to any of our friends. Couldn’t be happier

Love the community, amenities are very nice the people within the community are awesome! People are friendly & very helpful. The quality of the houses are not so great! They put up so many at one time that they are sacrificing the quality as they build each house and cut corners. Very expensive for the quality.

The realtor that sold us our home was misleading. We were led to believe our edging and lawn mowing were included in the HOA fee and after we got there found out they were not. In talking to our neighbors, many of them said they were also misled about this issue.

Our building manager was awesome! Our experience from start to finish was great! Any issues that we had after we moved in, were dealt with quickly.

Great construction mgr. warranty work a little slow

Our project manager did a fantastic job.

Overall the experience was positive. No major issues and quality of construction is very good. Value is very hard to assess in an inflationary period but seems in line.

So far we had only a few issues. They have been either resolved or scheduled to be resolved. Overall the quality of houses build these days has declined no matter who the builder is. If you have a good field manager that does at least some quality control you are in luck (our field manager was great to work with). Towards the end it was obvious that things got rushed. We caught a few mistakes that were made and they got corrected immediately. Unfortunately, our house was finished well before the houses around us. We live now in a construction zone which is not always fun. The worst part is the trash flying around everywhere. Everyone is putting food related trash in the containers and the birds come and take it out and now you have it flying all over the place. The worst is the dust. It is everywhere, and keeping the house clean is nearly impossible. This could have been scheduled a bit differently. Of course, this has no effect on the overall quality of the house. I know a lot of folks in our neighborhood have a lot of issues and hearing about it can be discouraging. We stay positive and work with the Warranty department if we have an issue. The Warranty department has been great to work with. We know they have a lot of work with so many houses that were finished lately and try to do their best. ... More

Transparency, Transparency, Transparency. DelWebb included us in every stage of the construction and wanted us to see the workmanship and materials used. They explained the hows, the whys and our construction manager David answered every question without hesitation or delay. I referred two family members to DelWebb and they purchased as well. Our salesman Bill is a tremendous asset to the company. Very knowledgeable and always willing to help.

We had an awesome construction/project supervisor. Our issues were dealt with in a timely manner. The construction went as planned. We are very happy with our new home.

Pulte seems to care about the quality and seems to be very honest and truthful. We had a great salesperson and construction managers. They did do what they said they would do. Only negative I’ve run in to was getting things done after closing thru their warranty department - they are most likely short-handed and overworked. If I had to do it again, I would not close until every single issue (punch list item) is done satisfactorily - no one has any motivation to work on a house that has already closed and warranty department is slow.

Worst workmanship ever! Best advice is not to buy a Pulte home!

John the construction man exceeded all expectations. John closed early to meet my wife's schedule. John built our dream home. Thanks John.

Tim, the construction manager, did my walk through and he was very thorough and informative. There is obvious pride in the workmanship. The minor things I noted were taken care of immediately. The Customer Care team, Joe and Gary, are very responsive. It’s reassuring to have a contact responsible for the non-emergency items that inevitably come up.

It’s sad , customer service is horrible, they all lie , from Dec 22 to now Feb7 all unfinished areas have not been done , from the president of construction down , no response ! The house was left dirty Was promise to clean it. Never got done ! The HOA is a joke, too wait two Months of approvals, no personal service , plus the streets are in uneven! No body takes responsibility! From the president, you cannot get in touch with ! Never I will ever anytime move into a community of Del Webb ! Sorry it’s your sins !!

Disappointed with the process and the quality of work.

From the moment we walked into the Sales Office, Pulte demonstrated a high degree of a lack of integrity through the entire process. The Sales Team initially lied to us regarding our initial visit arrangements. Sales Team members do not get back to you when you have questions. Project Managers do not have a handle on their projects and communicating with the customer. Post close, Pulte cannot fix in a timely manner the outstanding issues which remain. Bottom line. What Pulte says they will do and what actually happens is the real issue. It comes down to integrity.

The warranty support is very disappointing. It is really tainting the excitement of purchasing the home. The warranty team and process needs serious attention.

From the very beginning (meeting my sales manager at the office) to meeting the construction foreman and the construction manager of my specific unit, everything went supremely well. I could not have asked for a better team. The mortgage experience with Pulte also went exceptionally smooth (other than the rate increase created by the late summer wave of inflation).