Del Webb Reviews

A beautiful home in an outstanding neighborhood.

We are pleased that Carolina Orchards welcomes a family atmosphere.

We are enjoying becoming new members of the Del Webb Community. This is the first home we had built out of the seven previous homes owned. Workmanship is not what it has been in the past, but the staff has been Great helping find solutions to correct small defects.

I had a very good experience with the purchase of my home at Del Webb. What made it exceptional, was my project manager who oversaw the whole process from beginning to end and beyond! Thank you, Bobby for all you have done!

Our house was finished in just a few months on time. Last-minute details were addressed satisfactorily. We are pleased with the overall process

Construction manager was professional and responsive.

They do what they tell you they would do in a timely manner!!

My only real complaint is that the irrigation system was broken and running non stop for several days. I contacted the company who Del Webb subcontracted to install the irrigation system and they never returned my calls or emails. This went on for weeks. I ended up having to get a family member to fix the valve so it would stop running 24/7. My water bill was very very high. I would recommend Del Webb stop working with Performance Irrigation as they are completely useless once you close on your house. Everything else was good.

During construction the response was amazing and items were quickly restored. Here we are a little over a month and that amazing responsiveness is gone. We are finding minor issues and keep getting told too bad. You missed during walkthrough not our problem. Once papers are signed seems to be a totally different company to deal with

Every choice one makes is a BIG $$ upgrade. Kitchen sink’s sprayer with a plastic hose. Awful. The laundry room all in one faucet and sprayer is much better than the kitchen. The light and vent fan controls over stove are so high I can’t reach them, so they’re not used. How is one to clean the huge MBR shower without having a handheld hose? The shower head is too high. Powder room sink is so small, soap bottle falls off. Time to use wide spread faucet and handles, and get rid of the cheap all in one type. Some wire closet rods are so high, I can’t reach them. Talking about those wire closet rods. Stop making your choices so obvious. The buying experience was great, the decor choices were not. To end on a positive note, the neighbors are great! ... More

The home buying experience was positive, and our builder representative(Marvin) was very kind\good. We have been in now for a little over a month, and are surprised and disappointed with the quality and workmanship of the finishes. It appears that "speed" was more important than quality, finished, product. In addition, we have just had to call the customer care line as ALL of the toilets\drains\tubs\showers have backed-up. Not the first impression we were hoping for.

It is difficult if not impossible to get a resolution to problems. I will list three issues since moving in 1 while cleaning secondary bathroom doors the inside glass door fell off the track. Causing a chop on the lower part of the door. It was difficult vtobreplace the door in the track. After submitting pictures to dell webb Pulte they refused to do anything to the door because they claimed we broke it. 2. Sounding tray in cabinet was off the track submitted a request for repair. I was told the construction manager would come by to fix it 2 weeks later a friend fixed it. 3 before closing I noticed there was paint spattered on the driveway, front entrance and back patio. The construction manager told me he would arrange to take care of it. 4?weeks later there was still paint splattered in the same place. After several calls and visits by the stucco company and the painter each blaming the other both tried power washing to no effect. There has been no resolution after two months. ... More

Elaine in the sales office was great and Nate in the loan office was also great. As for the house being ready at close it was right down to the wire. The house looked clean on top but wasn’t that good once we started looking around.There was a lot of talk but not much getting done and things we bought up that needed attention were not finished.

AC was was a horrible design in attic. Sent from Air handler to one large box that fed the main room. Then the back of house and extra rooms were were fed off that main box. So, neither area gets proper air. They have been out 3 times. Just a bad design. And we found out installer did not put enough freon in system. Really just a bad design and bad effort all around

The quality of the people is great, very friendly and welcoming. We had the whole interior of our home repainted and some drywall repaired, we paid out of pocket for that. We still have an exterior wall that needs paint also. I do not believe the house was cleaned after construction, I am still finding drops of paint on countertops and dust that should have been cleaned prior to us moving in. But I will say overall so far we love our house I just wish there was a little more attention to detail.

Preclosing was wonderful. Postclosing issues remain yet unattended. Twice in the last month warranty issues were submitted, paperwork indicates to expect a response within 2 days, elapsed time now 5 weeks with no acknowledgement of receipt or course of action. Very shoddy. Very disappointing. I’m considering what my next actions should be: Physically appear at the office? File in Small Claims Court? Arbitration? Local news media? Maybe you guys have a suggestion?

We had some items that needed to be redone such as caulking, scratches on glass, and painting - these were taken care of. However, we bought a home with all new appliances, since day one our refrigerator has a loud humming noise. The builder sent out one person and he said they are supposed to sound like that. We made it a point to go into other homes that are for sell in Del Webb to listen to the refrigerators and none of them sound like ours. We called our Pulte representative and he came and said he will have another guy come and look at the refrigerator. The guy came and heard the humming and leveled the refrigerator and said to call him if it didn’t stop. Since then, I have sent recordings daily of the refrigerator humming and I have not heard from the refrigerator guy nor our Pulte representative. ... More

New home buying experience was excellent From sales with Bridget thru a smooth closing to a wonderful experience with Lonnie in construction. Follow up issues have been lagging a bit though. I m sure they will be attended to as reputation is stellar.

Our experience with the sales reps, both Pamela and Bob at DWOC were great. They were very attentive and helpful throughout the build process. Also, our Project Manager Daniel was excellent. Great attitude and thoroughness with us every step of the way. Unfortunately, we aren't impressed with the after closing Customer Care Team in regard to one person who has handled the issues that arose after closing. We've reported things that needed addressing and their lack of follow through has made this part of the Pulte experience frustrating. There needs to be some accountability in this area, especially with the lack of communication and follow up. ... More

Customer care process and rep simply below par. Not happy.

The house wasn’t ready for the walk through.

The overall experience in the build and relationship with our construction manager Christian was excellent. However the workmanship by the trades and the quality of the materials used especially the doors, cabinetry, paint and overall finishes are disappointing and in my opinion subpar.

They need better service for repairs and things that don’t work 1 day after closing

We have only been in the house under 2 months now and we are happy with our home which was a spec home. We like the lot and sitting on the patio at night enjoying the views. Other than wishing the lot was bigger and the house had more closet space we do have some minor complaints: 1) The garage floor is pitted throughout the garage which is going to require an epoxy coating to hide. 2) There are a few light switches in hard-to-reach places. 3) The trim painting must have been water down since it has very little gloss/shine to it compare to the touch-up paint that I purchased. Night and day difference between what the build painted and the paint coming out the can that I purchased. 4) The Whirlpool wall oven and microwave and installed on the same wall have different color clocks. We were told by a Dell Webb area manager that this is a Whirlpool issue and nothing they can do at this time. 5) We are concerned the AC sizing for the house and after discussion with a couple trusted AC specialist the conclusion that a 2.5ton unit paired with a 4-ton furnace/blower is undersized. We have noticed In the 100 degree heat with the typical humidly levels the unit runs non-stop during the day. Note - Responsiveness to issues was given 3 star since we had to select something for the review. We have not placed any warranty calls at this time. ... More

Love the floor plans, place is very nice. Salesperson did give us some misinformation specifically that the water and sprinkler system are part of HOA and that the taxes would be 1900 per year. At closing we found out the irrigation system is our responsibility and the 1900 taxea is onlyy for first year the it goes up because the house was built. Would not of changed our minds but ho eaty took a hit.